Al Ko

Auctane

CEO

Albert Ko serves as Chief Executive Officer at Auctane, the leading global delivery experience company that operates trusted brands such as ShipStation, Stamps.com, ShipEngine, Metapack, and Endicia.

Ko joined Auctane from Early Warning Services (EWS), where he served as CEO. During his four-year tenure leading EWS, best known for the Zelle® payments network, he oversaw 20x growth in financial institutions and 5x growth in volume, while building a strong culture of employee engagement.


Prior to his time at EWS, Ko spent more than 13 years at Intuit, where he served in various executive leadership roles, including Chief Transformation Officer, General Manager of Mint, and Head of Product for QuickBooks, where he was instrumental in its global expansion.


Ko holds a B.A. in History and International Studies from Yale University and a J.D. from Harvard Law School. He currently serves on the boards of Elation Health and LPL Financial.

Chloe Thomas

eCommerce MasterPlan Podcast

Podcast Host

Best selling Author, International Speaker, and host of both the Award-winning eCommerce MasterPlan AND Keep Optimising Podcasts.
Chloë is one of the Top 24 Voices in eCommerce 2024 (Dark Matter), and her podcasts are regularly included in lists of the top eCommerce & marketing podcasts in the world.
Chloë Thomas has been in eCommerce since 2003, she’s worked client-side, agency-side, and adviser-side. Over the years she’s helped retailers and brands large and small, and she’s now focused on creating content that helps them make better decisions. The one thing she’s always done is solve eCommerce Marketing Problems.

Clare Bailey

The Retail Champion

Founder of The Retail Champion

Clare Bailey FISP, FIPM, MCIPS – better known as The Retail Champion is one of the UK’s most recognised retail experts. With over 30 years’ experience spanning the shop floor to the boardroom, Clare advises everyone from independent retailers to PLCs, local authorities and global brands.
A regular commentator for the BBC, Sky, and The Financial Times, Clare is known for her sharp insights, straight talk, and ability to cut through noise with commercial clarity. She is the author of two books on retail strategy, host of the Retail Reckoning podcast, and a trusted voice on high street transformation, customer behaviour and supply chain resilience.
Clare’s core message is simple: retail isn’t dead, but bad retail is. Whether she’s talking strategy, delivery, or the future of the high street, audiences leave with practical takeaways they can act on immediately.

Natalie Berg

NBK Retail / Retail Disrupted

Retail Analyst and Host of Retail Disrupted

Natalie Berg is a leading retail analyst and the founder of NBK Retail, a consultancy
that helps businesses navigate the rapidly evolving world of commerce. A
recognized authority on global retail trends, Natalie delivers actionable insights to top
retailers, FMCG brands, technology providers and consultancies.
As host of the Retail Disrupted podcast, Natalie interviews CEOs, innovators, and
thought leaders to explore the future of shopping and the forces driving retail
transformation. She is a trusted media commentator, regularly appearing on TV and
radio, and her expert analysis has been featured in outlets such as the Financial
Times, BBC, The Times, The Guardian, The New York Times, and Forbes, where
she is a regular contributor.
Natalie is the co-author of two acclaimed books on the industry, including Amazon:
How the World’s Most Relentless Retailer Will Continue to Revolutionize Commerce
- now translated into 19 languages.
She is also a frequent keynote speaker at major retail events worldwide and serves
as an elected member of the KPMG Retail Think Tank.

Richard Lim

Retail Economics

CEO

Richard is Chief Executive Officer of Retail Economics, an independent economics research consultancy focused on the consumer and retail industry. Previously, Richard held the position of Chief Economist at the British Retail Consortium before heading up the Retail Insight and Analytics team. Richard has a wealth of experience in data analytics, retail insight, economics and consumer research. He was voted as a Top Ten Voice for LinkedIn for sharing his insights on the retail industry and is also voted a top retail expert by ReThink Retail for three years running, and a top 100 global voice about retail tech by RTIH.

Katie Searles

Contributing editor

Katie is a B2B journalist who has covered topics including ecommerce, marketplaces, the last-mile, urban logistics, zero-emission trends and technology, as well as robotic innovations. Katie has also worked as a broadcast journalist for radio stations covering the east coast of Scotland and BBC London.

Chris Haighton

Haighton105 Consultants

Retail Logistics Consultant

Chris has worked in senior roles in the logistics industry for over 30 years, mostly in the Very Group but now as an independent consultant. He has a wealth of experience in retail logistics and carrier management and has played a key part in the introduction of services such as Out-of-Home into e-commerce.

Now partly retired and working part-time, Chris advises carriers and retailers at a stratgegic level on customer facing and commercial initiatives.

Beth Chapman

Starlinks Global

Managing Director

Beth Chapman is the Managing Director of Starlinks Global, a cross-border logistics provider connecting retailers and consumers across more than 200 destinations worldwide.

With 22 years’ experience in international eCommerce delivery, she is recognised for turning complex trade, customs, and carrier networks into commercial advantage for retailers.

In 2025, Beth became a trusted industry voice for decoding the turbulent U.S. tariff landscape, offering straight-talking clarity amid widespread confusion while continuing to champion smarter, more resilient global delivery solutions.

Under her leadership, Starlinks Global has raised the bar for delivery excellence worldwide, with award-winning service, unrivalled delivery performance, and an unwavering commitment to customer-centric solutions.

Sham Aziz

thecxway

Founder

Sham is a UK-based customer experience leader with more than 20 years of experience helping some of the world’s best-loved brands deliver exceptional service across digital, contact centre and final mile touchpoints. With a background spanning brand-side CX, SaaS and outsourcing, he brings a rare mix of strategic thinking and practical delivery. His work often focuses on the moments that matter most to customers - especially in the last mile, where expectations are high and brand trust is on the line. He is passionate about turning operational complexity into simple, human experiences, and is a familiar face in the CX community as both a speaker and trusted advisor.

JJ Karambelas

OneStock

Channel Director

JJ Karambelas supports retailers and brands across Europe in navigating digital transformation through strategic partnerships and modern commerce solutions. With global experience in Distributed Order Management (DOM) and unified commerce, JJ is focused on helping businesses modernise their backend operations. He has a strong interest in profitability, efficiency and customer experience, and has contributed to industry discussions around the shift from relying solely on legacy ERP systems to augmenting the ERP with more flexible, agile technologies. His insights have been featured in retail and tech publications, highlighting the inefficiencies of outdated systems in today's fast-paced commerce environment, and de-risking the path forward.

Chris Dawson

ChannelX

Editor in Chief

Editor of ChannelX (formerly Tamebay). Looking to connect with Brands, Retailers, and Independent business owners selling on marketplace and social channels to share expertise, strategies and learnings.

Bob Phibbs

The Retail Doctor

CEO

Bob Phibbs, CEO of The Retail Doctor®, transforms store performance through sales training and strategy. A Certified Speaking Professional™ (CSP®) and World Retail Forum Innovation Leadership Award winner, he has trained over 250,000 retail associates worldwide through SalesRX, his online platform used by LEGO, Seiko, and Brother.
He created SalesRX+ to bring AI-enhanced roleplay coaching to retail teams, helping them practice selling skills that drive conversion. Phibbs hosts Tell Me Something Good About Retail and is a LinkedIn Top Voice reaching nearly half a million retail professionals.
His clients range from Fortune 500 brands to independents focused on conversion and loyalty. Having spoken on five continents, from Manhattan to Mauritius, Phibbs helps retailers compete on connection, not discounts.
His mission: to make every retail encounter a moment of genuine human connection, one conversation at a time.

Ian Jindal

RetailX

Founder

Ian Jindal researches and analyses digital retail, with a focus on the soverign consumer, sustainability and purpose. He founded RetailX.net to serve Europe's digital commerce community with insights and analysis, including the UK500 and EU1000 performance rankings. Ian is the host of the RetailCraft.net podcast, along with its programme of executive networking, think tanks and dinners. Via RetailX.events we map the digital D2C sectors with some 20 events a year. Prior to research, Ian was Group eCommerce Director at Littlewoods Shop Direct, and Head of Online Operations at the BBC. Ian is a Chartered IT Professional, a Chartered Accountant and he authored the UK’s first MSc in Internet Retailing. He is currently writing a book on "Purposeful D2C Retail".
Ian is a Trustee of the Crafts Council, the UK's national charity for craft and an exhibiting photographer.
www.linkedin.com/in/ianjindal and www.ianjindal.com

David Randall

Auctane

VP Carrier Partnerships

With 15+ years in ecommerce delivery and fulfilment, David leads European carrier partnerships for Auctane, working across 20+ countries and the top global ecommerce brands. He has built cross-border delivery programs used at scale by the world’s largest retailers, marketplaces, and ecommerce platforms, and is known for turning a fragmented carrier landscape into a driver of growth.

Emma Clarke

Metapack Group

Senior Director of Product Management

Emma joined Metapack almost eight years ago and she is responsible for defining and delivering our retail and carrier product strategy. Working alongside the world’s largest brands and integrators, Emma and her team work to understand their pain points to build out a product roadmap to help drive top of the funnel revenue as well as increase profitability. Emma has over 19 years’ experience in product and innovation, with the last 14 years working in ecommerce, fulfilment and logistics.