Emma-Jayne King

MetaPack

Speaker Liaison

Richard Ayoade is a multi-award winning comedian, actor, writer, director and television presenter.
Richard is best known for his role in the Channel 4 sitcom The IT Crowd, for which he won the 2014 BAFTA for Best Male Comedy Performance, and fronting nine series of the popular Channel 4 programme Travel Man.
He has directed two feature films – Submarine (2010) and The Double (2013) – as well as various music videos for bands.
Richard often appears on comedy panel shows such as Big Fat Quiz of the Year, has guest presented Have I Got News For You and has starred in comedy hits such as The Mighty Boosh and Nathan Barley.
Richard presented Channel 4’s factual show Gadget Man and currently presents the revival of The Crystal Maze.
Richard has written a number of books, including The Book That No One Wanted to Read (2023), Ayoade On Top (2019), Ayoade on Ayoade (2014) and The Grip of Film (2017).

Mary Portas

Portas UK

Founder

Businesswoman, broadcaster, author and activist Mary Portas OBE made her name creating change. Aged 30, she became a board member at Harvey Nichols before founding her own retail consultancy. Mary has since worked with some of the biggest names in global retail.

Her BBC series – Mary Queen of Shops – premiered in 2007 and she has presented on television and radio for the BBC and Channel 4 ever since. In 2009, she partnered with Save The Children to reinvent charity shops. To date, the 26 Mary’s Living & Giving shops nationwide have raised more than £30 million for charity. She also conducted a review of the future for high streets for the British government in 2011.

As co-chair of the Better Business Act, Mary heads a coalition of businesses calling for a change in the law to ensure UK companies align their interests with those of wider society and the environment.

In addition to presenting two series of Mary Portas: On Style for BBC Radio 4, Mary is also a podcaster – in her latest series Beautiful Misfits she interviews fellow changemakers taking the imaginative leap to create a better world.

Most recently, Mary took on the government with Kevin McCloud & Hugh Fearnley-Whittingstall in The Great Climate Fight on CH4. Mary made the King’s New Year Honours list, being awarded an OBE for her services to business, broadcasting and charity.

Mary is already the author of five books: her debut Windows: The Art of Retail Display [1999] explored the power of visual merchandising; How to Shop with Mary, Queen of Shops [2007], co-written to accompany her BBC series; the memoir Shop Girl [2015]; the manifesto
Work Like a Woman: A Manifesto for Change [2019], which examines how we’ll work in the future; and Rebuild: How to Thrive in the New Kindness Economy [2021]. Her Kindness Economy podcast also hit #1 on the business chart.

And now she has published a fifth – I Shop Therefore I am: The 90's, Harvey Nicks – and me. A no-holds-barred memoir of her early days in Harvey Nichols that takes readers inside the Britpop-fuelled fashion world of the 1990s, from headline-grabbing displays and supermodel-led photo shoots to high-stakes boardroom battles and the alpha-male management teams she had to win over. It’s the story of how a twenty- something Mary turned a dowdy department store into a cultural icon.

AL KO

SHIPSTATION

CEO

Albert Ko serves as Chief Executive Officer at Auctane, the leading global delivery experience company that operates trusted brands such as ShipStation, Stamps.com, ShipEngine, Metapack, and Endicia.

Ko joined Auctane from Early Warning Services (EWS), where he served as CEO. During his four-year tenure leading EWS, best known for the Zelle® payments network, he oversaw 20x growth in financial institutions and 5x growth in volume, while building a strong culture of employee engagement.


Prior to his time at EWS, Ko spent more than 13 years at Intuit, where he served in various executive leadership roles, including Chief Transformation Officer, General Manager of Mint, and Head of Product for QuickBooks, where he was instrumental in its global expansion.


Ko holds a B.A. in History and International Studies from Yale University and a J.D. from Harvard Law School. He currently serves on the boards of Elation Health and LPL Financial.

Arka Dhar

Google DeepMind

Product Management Director

Arka Dhar is Product Management Director at Google DeepMind, where he works to ensure that Gemini models are state-of-the-art for the most critical enterprise use cases. Prior to joining DeepMind, Arka was the Head of Data at OpenAI, and co-founded a series of successful startups, including Zinier and Lift12. Arka studied Aero/Astro at MIT and completed a Sloan Fellowship at the London Business School.
Outside of work, Arka enjoys traveling and trying new food, and identifying constellations while pondering the night sky.

Kelly Vincent

ShipStation

Chief Product Officer

Kelly Vincent is known for her deep expertise in product innovation and her ability to scale complex global teams. Currently, Vincent serves as the Chief Product Officer for Auctane, a leading global company empowering businesses with mailing and shipping solutions through trusted products like ShipStation, Stamps.com, Metapack, and Packlink. Vincent leads Auctane’s product vision and strategy, overseeing a global team dedicated to delivering world-class solutions for mailers and shippers of all sizes. Prior to Auctane, she served as Vice President and Head of Intuit’s mid-market business segment, where she was instrumental in building a high-performing global team and successfully launching Intuit’s SaaS product from the ground up. Additionally, she has held pivotal roles at eBay as General Manager of Consumer Selling and at industry-leading companies including NetApp, Juniper, and Cisco Systems. Vincent has a Bachelor of Science degree from MIT, an MBA from Santa Clara University, and graduated from the Stanford Executive Program for Women Leaders. In addition to building innovative products that delight customers, she enjoys playing the piano, painting, playing volleyball and flag football with her two daughters, and drinking great wine.

Richard Lim

Retail Economics

Chief Executive Officer

Richard is Chief Executive Officer of Retail Economics, an independent economics research consultancy focused on the consumer and retail industry. Previously, Richard held the position of Chief Economist at the British Retail Consortium before heading up the Retail Insight and Analytics team. Richard has a wealth of experience in data analytics, retail insight, economics and consumer research. He was voted as a Top Ten Voice for LinkedIn for sharing his insights on the retail industry and is also voted a top retail expert by ReThink Retail for three years running, and a top 100 global voice about retail tech by RTIH.

Amy Allen

SELFRIDGES RETAIL LTD

Head of Supply Chain

As Head of Supply Chain at Selfridges, I’m responsible for the end-to-end movement of product across our business, from vendor to customer. That includes supplier logistics, inbound and outbound transportation, warehousing, fulfilment, and returns. My role is to ensure that our supply chain not only supports commercial growth but reflects the Selfridges brand: premium, sustainable, and customer-centric. We operate in a complex, multi-channel environment, and my team works hard to ensure product availability, efficient operations, and the high service levels our customers expect, whether they’re shopping in-store, online, or internationally.

Michael Anderson

Place-B Consultancy Limited

Managing Consultant

Michael has worked within the eCommerce supply chain for over 30 years. A long and varied career within Royal Mail Group at senior level included operational management, strategic change programmes, product development and customer management. Over 10 years were spent managing RMG's commercial partnerships with overseas logistics providers across the world providing great insight into cultural differences and the scale of approaches to achieving operational excellence. In the last five years, Michael has held roles within the technology eco system covering carrier management systems for shippers and route optimisation solutions for carriers. Place-B Limited is the consultancy Michael now runs to help businesses in this space make better decisions in good time.

Sham Aziz

thecxway

Founder

Sham is a UK-based customer experience leader with more than 20 years of experience helping some of the world’s best-loved brands deliver exceptional service across digital, contact centre and final mile touchpoints. With a background spanning brand-side CX, SaaS and outsourcing, he brings a rare mix of strategic thinking and practical delivery. His work often focuses on the moments that matter most to customers - especially in the last mile, where expectations are high and brand trust is on the line. He is passionate about turning operational complexity into simple, human experiences, and is a familiar face in the CX community as both a speaker and trusted advisor.

Clare Bailey

The Retail Champion

Founder

Clare Bailey FISP, FIPM, MCIPS – better known as The Retail Champion is one of the UK’s most recognised retail experts. With over 30 years’ experience spanning the shop floor to the boardroom, Clare advises everyone from independent retailers to PLCs, local authorities and global brands.
A regular commentator for the BBC, Sky, and The Financial Times, Clare is known for her sharp insights, straight talk, and ability to cut through noise with commercial clarity. She is the author of two books on retail strategy, host of the Retail Reckoning podcast, and a trusted voice on high street transformation, customer behaviour and supply chain resilience.
Clare’s core message is simple: retail isn’t dead, but bad retail is. Whether she’s talking strategy, delivery, or the future of the high street, audiences leave with practical takeaways they can act on immediately.

Luke Batten

Relay

Sales Director

"Luke Batten is the Sales Director at Relay, a UK-based parcel carrier transforming e-commerce delivery through technology, data, and hyper-local logistics. Luke leads both Enterprise Sales and Pitstop (PUDO point) Acquisition, driving Relay’s commercial growth and network expansion across the UK.

With a background in commercial leadership, Luke specialises in forging strategic partnerships and building value-led services that align commercial success with customer impact. Since joining Relay, he has led major collaborations with leading global retailers, positioning Relay as the intelligent, high-value alternative to legacy carriers.

Prior to Relay, Luke held senior roles across logistics and retail technology, where he built go-to-market strategies and scaled high-performing sales teams. He is passionate about redefining the final mile through innovation, operational precision, and partnerships that deliver measurable value for both retailers and their customers."

Natalie Berg

NBK Retail / Retail Disrupted

Retail Analyst and Host of Retail Disrupted

Natalie Berg is a leading retail analyst and the founder of NBK Retail, a consultancy that helps businesses navigate the rapidly evolving world of commerce. A recognised authority on global retail trends, Natalie delivers actionable insights to top retailers, FMCG brands, technology providers and consultancies. As host of the Retail Disrupted podcast, Natalie interviews CEOs, innovators, and thought leaders to explore the future of shopping and the forces driving retail transformation. She is a trusted media commentator, regularly appearing on TV and radio, and her expert analysis has been featured in outlets such as the Financial Times, BBC, The Times, The Guardian, The New York Times, and Forbes, where she is a regular contributor. Natalie is the co-author of two acclaimed books on the industry, including Amazon: How the World’s Most Relentless Retailer Will Continue to Revolutionise Commerce - now translated into 19 languages. She is also a frequent keynote speaker at major retail events worldwide and serves as an elected member of the KPMG Retail Think Tank.

Tobias Buxhoidt

parcelLab

CEO

As Chief Innovation Officer, Tobias leads global business strategy and is focused on bringing the parcelLab platform to brands across global markets. Growing up in his family’s third-generation logistics company, Tobias’s background in the industry led him to recognize that logistics and supply chain sectors were primarily focused on cost and speed rather than the experience. In 2015 he co-founded parcelLab, the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience.

Cheyney Cartwright

Amazon Shipping

Head of Commercial, UK

Cheyney Cartwright is the UK Leader for Amazon Shipping and responsible for acquiring, managing and supporting shippers across the UK. Cheyney joined Amazon in 2016 where he managed the Sporting goods business for amazon.co.uk before moving across to Amazon Shipping in 2019.

Kam Chadha

Liberty London

Customer Services Manager

I’m a customer service and experience leader with over 20 years’ experience working across luxury retail and global consumer brands. I’m currently Head of Customer Service at Liberty London, where I lead a large team across e-commerce and the flagship business, with a strong focus on delivering great service, improving how we work, and putting the customer first.
Over the years, I’ve built and grown customer service teams across the UK and EMEA, working with multilingual teams, outsourced partners, and complex customer journeys. I care deeply about inclusive leadership, developing people, and making sure customer service evolves in a way that balances technology and commercial needs with genuine human interactions.

Beth Chapman

Starlinks Global

Managing Director

Beth Chapman is the Managing Director of Starlinks Global, a cross-border logistics provider connecting retailers and consumers across more than 200 destinations worldwide.

With 22 years’ experience in international eCommerce delivery, she is recognised for turning complex trade, customs, and carrier networks into commercial advantage for retailers.

In 2025, Beth became a trusted industry voice for decoding the turbulent U.S. tariff landscape, offering straight-talking clarity amid widespread confusion while continuing to champion smarter, more resilient global delivery solutions.

Under her leadership, Starlinks Global has raised the bar for delivery excellence worldwide, with award-winning service, unrivalled delivery performance, and an unwavering commitment to customer-centric solutions.

Nick Ciubotariu

ShipStation

Chief Technology Officer

Nick Ciubotariu is the Chief Technology Office at Auctane, a leading global company empowering businesses with intelligent mailing and shipping solutions through trusted products like ShipStation, Stamps.com, Metapack, and Packlink. He oversees the company’s development and engineering, data science, information security, and technology infrastructure. An innovator at the convergence of science, technology, and people, Ciubotariu previously held technology leadership positions at Nasdaq, PayPal, Venmo, Amazon, and Microsoft. He is an expert in artificial intelligence and machine learning, natural language processing, computer vision, and large-scale infrastructure. Ciubotariu earned a bachelor’s degree from the University of Houston.

Emma Clarke

Metapack

Senior Director of Product Management

Emma joined Metapack almost eight years ago and she is responsible for defining and delivering our retail and carrier product strategy. Working alongside the world’s largest brands and integrators, Emma and her team work to understand their pain points to build out a product roadmap to help drive top of the funnel revenue as well as increase profitability. Emma has over 19 years’ experience in product and innovation, with the last 14 years working in ecommerce, fulfilment and logistics.

Adam Coventry

SCALA

Director

Adam Coventry is an Executive Director at SCALA, a global supply chain and logistics consultancy. In addition to serving on SCALA’s Executive Board, he oversees a range of consulting projects, assisting clients with warehouse design and optimisation requirements, with a strong focus on automation and robotics.
Before this he was Director of Warehousing for Boots UK, where he led a radical transformation of warehousing as part of both the retail and e-commerce supply chains. This culminated in him overseeing a £40m automation investment into the e-commerce fulfilment operations, as well as having responsibility for numerous smaller warehouse automation projects. Adam brings 30 years of experience in warehousing and supply chain leadership, combining strategic insight with hands-on operational expertise to help businesses embrace innovation and deliver measurable results.

Oksana Dambrauskaite

Decathlon UK

Digital operations leader

Oksana has been part of Decathlon UK for the past 12 years. Starting her journey as a part-time Customer Service Advisor, she developed a deep understanding of customer needs and operations. Through various roles over the years, she steadily progressed, developing into my current position as the Digital Operations Leader. In this role she is responsible for overseeing the checkout and the customer service team for Decathlon UK, driving excellence in omni customer experience

Chris Dawson

ChannelX

Editor in Chief

Editor of ChannelX (formerly Tamebay). Looking to connect with Brands, Retailers, and Independent business owners selling on marketplace and social channels to share expertise, strategies and learnings.

Conor Dunne

FedEx

Worldwide Account Manager

Conor Dunne is a senior commercial leader with extensive experience helping global organizations grow and scale in the digital and ecommerce landscape. As a Worldwide Account Manager, he partners
with enterprise brands to shape long term strategies that drive sustainable growth, strengthen customer relationships, and deliver measurable business outcomes.
With a career spanning strategic accounts, complex negotiations, and executive level partnerships, Conor brings a practical, boardroom ready perspective on how leading companies adapt to changing customer expectations and increasingly competitive online markets. He is known for bridging commercial ambition with operational reality, making him a trusted advisor to both business and technology leaders.

https://www.linkedin.com/in/conor-dunne-72346130/

Chris Forbes

Cheeky Panda

Chairman and Co-founder

Co-founder of The Cheeky Panda along with his partner Julie Chen. Cheeky Panda is a Fast Track 100 company, Ranked 13th in the UKs top 100 start-ups the 8th most recognisable sustainable brand in the UK. Chris is passionate about delivering change for good and has been a public speaker with regular features in press and radio helping share the journey and inspire others to become environmental entrepreneurs. Passionate about building sustainable 21st century companies that have purpose over profit but are still commercially viable entities. He has been a mentor to several high growth businesses over the past 5 years.

Al Gerrie

ZigZag

Founder & CEO

Al is a visionary leader who has a deep understanding of the industry, technology and customer needs.
His strategic thinking, innovative spirit, and decision-making skills have been crucial to the success of ZigZag's growth.
Al leads by example, demonstrating that success comes from hard work and perseverance, and he's always inspired everyone with his strong sense of integrity and is committed to ethical business practices.

Lee Graham

Parcel Pending by Quadient

Director of Parcel Pending Locker Solutions

Lee Graham is the Director of Parcel Pending Locker Solutions at Quadient UK. Drawing on almost a quarter of a century’s experience in the supply chain and delivery space, Lee is driving his team to achieve ambitious growth targets as Quadient builds its network of carrier-agnostic lockers, and grow sales of high-spec private smart lockers.

Prior to his current role, Lee developed new, uniformed sales processes globally across the various Quadient business units. Before joining Quadient, he had a number of leadership roles at Pitney Bowes, spanning sales, marketing and people development.

Chris Haighton

Haighton105 Consultants

Retail Logistics Consultant

Chris has worked in senior roles in the logistics industry for over 30 years, mostly in the Very Group but now as an independent consultant. He has a wealth of experience in retail logistics and carrier management and has played a key part in the introduction of services such as Out-of-Home into e-commerce.

Now partly retired and working part-time, Chris advises carriers and retailers at a stratgegic level on customer facing and commercial initiatives.

Philip Hall

Rithum - Europe

Managing Director

Philip Hall serves as Managing Director, Europe at Rithum, a global commerce solution trusted by leading retailers and brands to streamline the path to purchase—from product discovery to fulfilment and performance optimization. In roles across the retail and brand ecosystem, Philip has led pan European teams covering marketing, sales, and customer success, helping organizations scale revenue while improving customer experience. He is also actively involved in a technology start up in recruitment, bringing digital innovation to talent acquisition.
Philip studied Engineering and Business at Trent University and holds a diploma as a Non Executive Director accredited under a programme run by the Financial Times (FT). He and his wife live in Ludlow, Shropshire and he enjoys almost all sports as well as theatre, concerts, and live entertainment.

Aura Hita Losa

On

Lead Conversational AI

Aura Hita is a seasoned leader in Conversational AI at On, bringing over eight years of global experience in designing and scaling advanced AI-driven customer experiences. With extensive work across Europe and Asia, she has shaped conversational strategies for the retail, automotive, F&B, and health & fitness sectors—delivering solutions that blend cultural insight, UX excellence, and automation at scale.
At the heart of her work is a mission to redefine how brands connect with their customers—crafting seamless, personalized experiences that leave a lasting impact through the power of conversation.

Murvah Iqbal

HIVED

CEO & Co-Founder

Murvah Iqbal is the Co-founder and CEO of HIVED, the UK’s only tech-enabled and end-to-end electric parcel delivery network. Under her leadership, HIVED has expanded to cover nationwide collections and deliveries across Greater London and the South, partnering with leading international retailers including Nespresso, H&M brands, Uniqlo, John Lewis, and many others.

Murvah has been recognised on the Forbes 30 Under 30 list for Technology and speaks internationally on startups, logistics, and the modern consumer. HIVED was recently ranked #2 on the Startups.co.uk 2026 Startups 100 Index and 9th on the Sifted 100 list of the fastest-growing startups in the UK and Ireland.

Ian Jindal

RetailX

Founder

Ian Jindal researches and analyses digital retail, with a focus on the soverign consumer, sustainability and purpose. He founded RetailX.net to serve Europe's digital commerce community with insights and analysis, including the UK500 and EU1000 performance rankings. Ian is the host of the RetailCraft.net podcast, along with its programme of executive networking, think tanks and dinners. Via RetailX.events we map the digital D2C sectors with some 20 events a year. Prior to research, Ian was Group eCommerce Director at Littlewoods Shop Direct, and Head of Online Operations at the BBC. Ian is a Chartered IT Professional, a Chartered Accountant and he authored the UK’s first MSc in Internet Retailing. He is currently writing a book on "Purposeful D2C Retail".
Ian is a Trustee of the Crafts Council, the UK's national charity for craft and an exhibiting photographer.
www.linkedin.com/in/ianjindal and www.ianjindal.com

JJ Karambelas

OneStock

Channel Director

JJ Karambelas supports retailers and brands across Europe in navigating digital transformation through strategic partnerships and modern commerce solutions. With global experience in Distributed Order Management (DOM) and unified commerce, JJ is focused on helping businesses modernise their backend operations. He has a strong interest in profitability, efficiency and customer experience, and has contributed to industry discussions around the shift from relying solely on legacy ERP systems to augmenting the ERP with more flexible, agile technologies. His insights have been featured in retail and tech publications, highlighting the inefficiencies of outdated systems in today's fast-paced commerce environment, and de-risking the path forward.

Chris Kellner

Digital Genius

Chief Executive Officer

Mathias Krieger

HIVED

Co-founder and Chief Product & Strategy Officer

Mathias Krieger is the Co-founder and Chief Product & Strategy Officer (CPSO) of HIVED, the UK’s only tech-enabled and all-electric parcel delivery network. Mathias leads HIVED’s product and technology vision, building proprietary logistics infrastructure and data-driven systems that power nationwide collections and deliveries across Greater London and the South with a fully electric fleet.

Recognised on the Forbes 30 Under 30 list for Technology, Mathias is passionate about the intersection of innovation and logistics, and frequently speaks internationally on scaling tech products, logistics technology, and the future of delivery. HIVED was recently ranked #2 on the Startups.co.uk 2026 Startups 100 Index and 7th on the The Sunday Times list of the fastest-growing startups in the UK.

Gabriela Lambert

Nespresso UK

Head of Customer Experience

Gabriella Lambert is a customer experience and operations leader with extensive experience in creating impactful service experiences across the private and public sector. As the Head of Customer Experience at Nespresso UKI, she is responsible for leading the redesign and implementation of customer-centric strategies across various departments. Gabriella has successfully driven operational improvements in key areas, including retail, B2B, delivery services, and recycling.

Joe Matheron

Auctane

Head of Metapack

Joe Matheron is Head of Metapack; his senior leadership role is focused on the company’s next phase of innovation, differentiation, and growth across the global e‑commerce delivery experience market. With a background in technology‑driven customer experience and operational leadership, Joe focuses on helping retailers and brands elevate their delivery proposition—from checkout to post‑purchase—by leveraging Metapack’s industry‑leading delivery management platform.

Alistair McAuley

TradeKart

Founder & CEO

Alistair McAuley is the Founder & CEO of TradeKart, a technology platform making it faster and easier for tradespeople to get the materials they need. He started his career in his family-owned trade merchant business and later led strategic growth as Managing Director at AkzoNobel (Dulux).
After seeing first-hand how much time is wasted sourcing materials, Alistair founded TradeKart, a marketplace dedicated to the trade. The platform connects tradespeople with local merchants through real-time stock visibility and on-demand delivery — often in as little as 30 minutes — helping jobs stay on track. Launched in 2022, TradeKart now serves Tradespeople across the UK and has recently launched in the US.
Alistair is passionate about using technology to support the trade community, giving merchants a digital shopfront and tradespeople a simple, reliable one-stop solution for materials. His focus is on practical innovation that creates long-term value across the construction industry.

Alan Mullen

Superdry & Co

Senior Customer Service and Business Change Manager

Alan is Senior Customer Care & Business Change Manager at Superdry & Co, with over 20 years’ experience leading customer service and contact centre transformation across retail and financial services. At Superdry, Alan has been instrumental in evolving customer support through a digital-first approach, driving omnichannel capability, CRM transformation and the effective use of automation and AI.

Alan’s strategy focuses on using AI to enhance both the customer journey and the contact centre agent experience, enabling people and technology to work in harmony. Known for his practical, people-centred leadership, he combines operational insight with change management expertise to deliver scalable, sustainable service improvements. Alan is widely respected for his ability to translate emerging technology into meaningful outcomes for customers, colleagues and the wider business.

Andrew Norman

Commerce

Senior Vice President & General Manager EMEA

Andrew is responsible for the Go To Market functions at Commerce in EMEA and previously had leadership positions across EMEA and North America within the ecommerce market at Sendcloud, Auctane and Volo.

Bryanna O'Kelly

Uber Direct

Head of Retail and Partnerships

Bryanna O'Kelly is the Head of Retail and Partnerships at Uber Direct, where she helps retailers unlock new growth through same-day delivery. She leads Uber Direct’s retail and technology partnerships, integrating delivery seamlessly into retailers’ existing systems, from ecommerce platforms and POS to order management.

Bryanna is passionate about proving consumer demand for same-day delivery and enabling retailers to turn speed and convenience into a lasting competitive advantage.

Prior to Uber, Bryanna was a Strategy Manager at a leading UK retail and beauty e-commerce company and previously worked in consulting at Accenture.

Bob Phibbs

The Retail Doctor

Chief Executive Officer

Bob Phibbs, CEO of The Retail Doctor®, transforms store performance through sales training and strategy. A Certified Speaking Professional™ (CSP®) and World Retail Forum Innovation Leadership Award winner, he has trained over 250,000 retail associates worldwide through SalesRX, his online platform used by LEGO, Seiko, and Brother.
He created SalesRX+ to bring AI-enhanced roleplay coaching to retail teams, helping them practice selling skills that drive conversion. Phibbs hosts Tell Me Something Good About Retail and is a LinkedIn Top Voice reaching nearly half a million retail professionals.
His clients range from Fortune 500 brands to independents focused on conversion and loyalty. Having spoken on five continents, from Manhattan to Mauritius, Phibbs helps retailers compete on connection, not discounts.
His mission: to make every retail encounter a moment of genuine human connection, one conversation at a time.

David Randall

Auctane

VP Carrier Partnerships

With 15+ years in ecommerce delivery and fulfilment, David leads European carrier partnerships for Auctane, working across 20+ countries and the top global ecommerce brands. He has built cross-border delivery programs used at scale by the world’s largest retailers, marketplaces, and ecommerce platforms, and is known for turning a fragmented carrier landscape into a driver of growth.

Morgan Rivers

UPS

District Marketing Director - UPS UK, Ireland and Nordics

Jade Roberts

Monica Vinader

General Manager of Customer Experience

Jade Roberts is the General Manager of Customer Experience at Monica Vinader, a global direct-to-consumer jewellery brand. She leads customer care, logistics, trade partner relationships, and fraud and risk, with a remit that spans both operational performance and long-term customer loyalty.

Jade’s work focuses on connecting delivery and post-purchase experiences to commercial outcomes, particularly gross profit and lifetime value. She has been instrumental in scaling international fulfilment, improving post-purchase communication, and embedding AI across customer operations to drive efficiency and insight at scale.

With a strong belief that delivery is a core pillar of customer experience, Jade brings a practical, customer-led perspective on how logistics, service, and technology must work together to meet rising expectations while protecting profitability.

David Saenz

Evri

Chief Commercial Officer

David Saenz is Chief Commercial Officer at Evri, the UK’s largest dedicated parcel company, delivering more than 900 million parcels on behalf of top retailers around the world. David leads Evri’s B2C, C2C, International, Customs Clearance and Fulfilment businesses, as well as running our network of 100,000+ Out of Home locations worldwide. David is also overseeing the integration of all domestic and international product lines from Evri’s acquisitions of DHL Ecommerce UK and Coll8.

Previously, David was Chief Operating Officer for Stuart Delivery, the largest on-demand logistics marketplace in Europe. David scaled the business from a few hundred deliveries per day in its infancy to 70m+ deliveries per year across 100 cities in France, UK, Spain and Poland. On the strength of this growth, Stuart was acquired by international conglomerate DPD Group. Prior to Stuart, David was co-founder and CEO of Uncover, a mobile reservations and payments marketplace for UK restaurants and diners. Uncover was named Top 10 UK App of the Year by Apple in 2015 and was acquired by Velocity Black, now owned by Capital One.

Rene Schrama

Peak Technologies

Chief Commercial Officer

René Schrama joined Peak Technologies UK in 2020 as Director of Solutions & Innovation and currently holds the position of Chief Commerical Officer, where he is responsible for the EMEA & APAC organisations, including revenue, operations and international expansion strategies.

In his previous role, René helped shape Peak’s market-leading technology solutions working closely with sales, marketing and solutions teams to support businesses across a broad variety of industry verticals including retail, hospitality, manufacturing, and transportation/logistics.

Prior to Peak Technologies UK, Mr. Schrama spent time in various sales, business development and executive leadership positions at Trinity Partners, Doddle, Polycom, Motorola Solutions, Symbol Technologies and Zetes.

Ian Scott

Ian Scott Retail Consulting

Founder

Ian is an independent retail consultant who travels the world visiting stores, hosting Retail Safaris, delivering key note speeches and hosting events. His 25 years experience and love of retail ensures he is animated and enthusiastic about this topic.

Katie Searles

Freelance

Contributing editor

Katie is a B2B journalist who has covered topics including ecommerce, marketplaces, the last-mile, urban logistics, zero-emission trends and technology, as well as robotic innovations. Katie has also worked as a broadcast journalist for radio stations covering the east coast of Scotland and BBC London.

Graham Smith

Gophr

Account Director

Having been in the logistics industry for over 25 years across operational and commercial teams, Graham has a significant track record of creating and delivering commercially successful networks that support logistics solutions across all areas of e-commerce, retail, food and pharmacy marketplaces. Using his extensive experience and desire for new ideas in the final mile space to be curious and innovate.
Recent successes in the Retail Logistics space include Screwfix Sprint, ASDA Express and more recently - the Wickes Rapid service, alongside many other examples in many different industries. A true believer in partnerships, he will expand on his journey with Wickes at TDC 2026 and how they collectively navigated the challenges of Store to Door, rapidly.

Luke Sneddon

Satalia

Head of Product - Supply Chain and Logistics

Luke is the Head of Product for Supply Chain and Logistics at Satalia having joined in 2023. Enabling Enterprise Client to make better data led decisions that impact their operations and implementing better optimisation solutions across Middle Mile and Final Mile operations through leveraging the latest in AI Technology and modelling. Achieving this through the implementation of our In House Satalia Delivery & Routing Service Platforms and providing support for development of bespoke solutions tailored to our clients needs.

Over 10 years experience in Product Management with the last 7 years spent working within the logistics sector across the supply chain with a real focus on optimisation solutions to drive efficiencies and boost growth for customers across multiple sectors leveraging the very best in logistics technology to do so.

Simoni Stathatou

Maersk

Global Head of E‑Commerce Logistics

Simoni Stathatou is a Senior Product Leader with 8+ years of experience building B2B SaaS and platform products across e-commerce, logistics, and multi-carrier delivery. She leads Product Development for Maersk E-Commerce Logistics in Europe, supporting large retailers and marketplaces across the region.

Maersk E-Commerce Logistics enables retailers to move parcels from warehouse to consumer through a single, API-driven platform that connects WMS, carrier networks, returns, and last-mile services. The focus is on reducing operational complexity and turning automation into predictable delivery performance, cost control at scale, and a consistently high customer experience.

Sebastian Steinhauser

Parcelly

Chief Executive Officer and Founder

Sebastian Steinhauser is CEO and Founder of Parcelly, an omnichannel logistics technology company delivering a scalable, automation-ready logistics layer for cities. Parcelly’s proprietary, IP-tested technology has powered enterprise-scale operations for over a decade, activating idle commercial and residential real estate as hyperlocal micro hubs through mobile-first, interoperable workflows and data-driven volume orchestration.

A recognised industry innovator and sustainability advocate, Sebastian was named Great British Service Industries Entrepreneur of the Year 2016 and received the CEO Today UK Award 2020 in Transport & Logistics. Prior to founding Parcelly, he spent over seven years in London’s financial sector and held strategic roles across Germany and France. He holds a triple-accredited degree in International Management from ESCP Europe.

Josh Steinitz

ShipStation

Chief Strategy Officer

Josh Steinitz serves as Chief Strategy Officer at Auctane, a leading global company empowering businesses with intelligent mailing and shipping solutions through trusted products like ShipStation, Stamps.com, Metapack, and Packlink. In his role, Steinitz leads corporate development, strategic partnerships, carrier relationships and strategy, and cross-border solutions. With a distinguished career in both travel and logistics, Steinitz previously led corporate business development for Amazon Worldwide Operations, held senior leadership positions at Revinate and Away.com, and founded NileGuide. Steinitz holds a bachelor’s degree from Princeton University.

Chloe Thomas

eCommerce MasterPlan Podcast

Podcast Host

Best selling Author, International Speaker, and host of both the Award-winning eCommerce MasterPlan AND Keep Optimising Podcasts.
Chloë is one of the Top 24 Voices in eCommerce 2024 (Dark Matter), and her podcasts are regularly included in lists of the top eCommerce & marketing podcasts in the world.
Chloë Thomas has been in eCommerce since 2003, she’s worked client-side, agency-side, and adviser-side. Over the years she’s helped retailers and brands large and small, and she’s now focused on creating content that helps them make better decisions. The one thing she’s always done is solve eCommerce Marketing Problems.

Daniele Thomas

New Look

Customer Optimisation Manager

Daniele specialises in data-led transformation and operational optimisation, with a strong focus on reducing returns and improving commercial performance. At New Look, she partners across digital, product, quality and operations to understand the drivers of returns and translate insight into actionable change - improving customer experience while protecting profitability.

Andrew Thomson

Linnworks

Director of Partnerships EMEA

Linnworks is a Connected Commerce Ops platform that gives online retailers the power to connect, automate and scale their ecommerce operation from a single source of truth. Research from Gartner shows, companies with a cohesive ecommerce strategy experience up to 30% higher revenue growth compared to those without one.
At Linnworks, we help ecommerce businesses streamline their operations from end-to-end. With greater data visibility and transparency, companies of all sizes can quickly identify inefficiencies, reduce operational costs and focus on growing their business.
We do this by offering a unique mix of point solutions that automate time-consuming inventory-related processes: connecting you to a diverse number of marketplaces, offering a full distributed order management capability as well as a comprehensive warehouse management system. This brings orders, listings, marketplace integrations, inventory, warehouses, fulfillment and shipping integrations together under one roof – giving you back the time and control you need to be successful.

Kristian Tottermar

H&M

Logistics Network Strategic Lead

Kristian Tottmar is a Logistics Network Strategic Lead at H&M, working with end-to-end logistics network strategy and optimization across a global retail organization. He focuses on building flexible and resilient delivery networks and will share how H&M is transforming shipping into a competitive differentiator through technology and network design.

Matthew Trattles

Auctane

VP Product

Matthew is responsible for Auctane's European product strategy for the ShipStation and Packlink brands, overseeing strategy definition and roadmap delivery for a range of ecommerce customer segments. Matthew has been part of the Auctane group for over ten years, operating in various roles strategic and commercial roles across its European business.

Tom Wakefield

Kingfisher PLC

Group Head of Fulfilment

Tom Wakefield is the Group Head of Fulfilment at Kingfisher PLC, where he leads strategic initiatives to enhance customer fulfilment across multiple retail brands in UK and Europe. With a strong focus on operational excellence and customer-centric solutions, Tom specializes in designing and implementing fulfilment strategies that improve service levels, optimize supply chains, and drive efficiency. His expertise spans end-to-end fulfilment, from last-mile delivery innovations to integrated click-and-collect models and marketplace fulfilment, ensuring customers receive a seamless shopping experience. Previously Tom was Head of Home Delivery for B&Q and has also worked at Screwfix in various Supply Chain & Logistics roles.

James White

Klaviyo

Senior Director, Partnerships

"James White leads the Partner business at Klaviyo across EMEA, where his team supports more than 4,000 agency partners in driving profitable growth for ecommerce brands through retention marketing.

James began his commercial career in sales, working in import and wholesale distribution across the UK before transitioning into local and digital marketing. Early exposure to small business challenges sparked a focus on email and performance marketing, which led him into ecommerce. He later joined Nosto, where he served as General Manager for Northern Europe, overseeing Sales, Customer Success, Partnerships, and Marketing.

With over a decade of experience working with retail and ecommerce businesses through major platform shifts — from Magento to Shopify and now AI-driven marketing — James brings a practical, partner-led perspective on scaling growth in a rapidly evolving landscape.

Tom Willoughby

ShipStation

Regional Marketing Manager

Cian Wright

Swap

Vice President, Market Development

Cian Wright is VP of Market Development at Swap, a leading provider in the cross-border ecommerce space. With over a decade of experience that includes founding his own brand and working at Shopify, Cian has partnered with brands and consumer-focused VC investors behind top D2C success stories. His perspective draws from hands-on work across international expansion, regulatory compliance, and digital strategy, helping brands and platforms build resilient growth strategies. Cian specializes in guiding merchants through the evolving challenges of global commerce, ensuring they are prepared for the realities of logistics, regulations, and competitive change.

Andrea von Harpe

Metapack

Sales Director

Andrea is Director of Sales at Auctane, where she leads the sales strategy across Metapack and Shipstation API in Europe. She brings 20+ years of experience in senior commercial and business development roles, with deep expertise in enterprise sales, go-to-market strategy, and building high-performing teams. Andrea has led complex, multi-country sales software organizations across the full product lifecycle and supply chain.

Wayne Chapman

3pl UK incorporating Staci, Active Ants and Radial

Chief Executive Officer

Wayne is the UK CEO of BNode’s international 3PL business, which operates more than 100 warehouses across nine countries. He leads the UK division, overseeing £100 million in turnover, a team of more than 800 people, and nine fulfilment centres. An adept, enthusiastic, and down‑to‑earth public speaker, Wayne brings clear insight across a wide range of logistics and business topics, and is available for written, radio, or television features, as well as rapid‑response industry commentary. During his tenure as UK CEO, he has grown the division from £30 million to over £100 million in turnover, diversified the business from marketing logistics into a full-service portfolio spanning eCommerce and retail logistics, and played a key role in the downstream acquisition and European expansion of Pixel Inspiration, increasing its turnover by more than 400%. He also led the UK division’s upstream acquisition by Staci in 2018 and has championed a people‑first culture that has earned official Great Place to Work status and recognition as the Best UK Large Logistics Employer. Wayne has recently featured on BBC Radio 5’s Wake Up To Money, Lancashire Business View, and Supply Chain World Magazine, speaking on topics including logistics, fulfilment, warehousing, employment, culture, and international business.