Richard Ayoade

BAFTA-winning Comedian, Writer, Director, and Presenter

Richard Ayoade is a multi-award winning comedian, actor, writer, director and television presenter.
Richard is best known for his role in the Channel 4 sitcom The IT Crowd, for which he won the 2014 BAFTA for Best Male Comedy Performance, and fronting nine series of the popular Channel 4 programme Travel Man.
He has directed two feature films – Submarine (2010) and The Double (2013) – as well as various music videos for bands.
Richard often appears on comedy panel shows such as Big Fat Quiz of the Year, has guest presented Have I Got News For You and has starred in comedy hits such as The Mighty Boosh and Nathan Barley.
Richard presented Channel 4’s factual show Gadget Man and currently presents the revival of The Crystal Maze.
Richard has written a number of books, including The Book That No One Wanted to Read (2023), Ayoade On Top (2019), Ayoade on Ayoade (2014) and The Grip of Film (2017).

Mary Portas

Portas UK

Founder

Businesswoman, broadcaster, author and activist Mary Portas OBE made her name creating change. Aged 30, she became a board member at Harvey Nichols before founding her own retail consultancy. Mary has since worked with some of the biggest names in global retail.

Her BBC series – Mary Queen of Shops – premiered in 2007 and she has presented on television and radio for the BBC and Channel 4 ever since. In 2009, she partnered with Save The Children to reinvent charity shops. To date, the 26 Mary’s Living & Giving shops nationwide have raised more than £30 million for charity. She also conducted a review of the future for high streets for the British government in 2011.

As co-chair of the Better Business Act, Mary heads a coalition of businesses calling for a change in the law to ensure UK companies align their interests with those of wider society and the environment.

In addition to presenting two series of Mary Portas: On Style for BBC Radio 4, Mary is also a podcaster – in her latest series Beautiful Misfits she interviews fellow changemakers taking the imaginative leap to create a better world.

Most recently, Mary took on the government with Kevin McCloud & Hugh Fearnley-Whittingstall in The Great Climate Fight on CH4. Mary made the King’s New Year Honours list, being awarded an OBE for her services to business, broadcasting and charity.

Mary is already the author of five books: her debut Windows: The Art of Retail Display [1999] explored the power of visual merchandising; How to Shop with Mary, Queen of Shops [2007], co-written to accompany her BBC series; the memoir Shop Girl [2015]; the manifesto
Work Like a Woman: A Manifesto for Change [2019], which examines how we’ll work in the future; and Rebuild: How to Thrive in the New Kindness Economy [2021]. Her Kindness Economy podcast also hit #1 on the business chart.

And now she has published a fifth – I Shop Therefore I am: The 90's, Harvey Nicks – and me. A no-holds-barred memoir of her early days in Harvey Nichols that takes readers inside the Britpop-fuelled fashion world of the 1990s, from headline-grabbing displays and supermodel-led photo shoots to high-stakes boardroom battles and the alpha-male management teams she had to win over. It’s the story of how a twenty- something Mary turned a dowdy department store into a cultural icon.

Al KO

SHIPSTATION

CEO

Albert Ko serves as Chief Executive Officer at Auctane, the leading global delivery experience company that operates trusted brands such as ShipStation, Stamps.com, ShipEngine, Metapack, and Endicia.

Ko joined Auctane from Early Warning Services (EWS), where he served as CEO. During his four-year tenure leading EWS, best known for the Zelle® payments network, he oversaw 20x growth in financial institutions and 5x growth in volume, while building a strong culture of employee engagement.


Prior to his time at EWS, Ko spent more than 13 years at Intuit, where he served in various executive leadership roles, including Chief Transformation Officer, General Manager of Mint, and Head of Product for QuickBooks, where he was instrumental in its global expansion.


Ko holds a B.A. in History and International Studies from Yale University and a J.D. from Harvard Law School. He currently serves on the boards of Elation Health and LPL Financial.

Arka Dhar

Google DeepMind

AI Strategist

Arka Dhar is Product Management Director at Google DeepMind, where he works to ensure that Gemini models are state-of-the-art for the most critical enterprise use cases. Prior to joining DeepMind, Arka was the Head of Data at OpenAI, and co-founded a series of successful startups, including Zinier and Lift12. Arka studied Aero/Astro at MIT and completed a Sloan Fellowship at the London Business School.
Outside of work, Arka enjoys traveling and trying new food, and identifying constellations while pondering the night sky.

Michael Anderson

Place-B Consultancy Limited

Managing Consultant

Michael has worked within the eCommerce supply chain for over 30 years. A long and varied career within Royal Mail Group at senior level included operational management, strategic change programmes, product development and customer management. Over 10 years were spent managing RMG's commercial partnerships with overseas logistics providers across the world providing great insight into cultural differences and the scale of approaches to achieving operational excellence. In the last five years, Michael has held roles within the technology eco system covering carrier management systems for shippers and route optimisation solutions for carriers. Place-B Limited is the consultancy Michael now runs to help businesses in this space make better decisions in good time.

Sham Aziz

thecxway

Founder

Sham is a UK-based customer experience leader with more than 20 years of experience helping some of the world’s best-loved brands deliver exceptional service across digital, contact centre and final mile touchpoints. With a background spanning brand-side CX, SaaS and outsourcing, he brings a rare mix of strategic thinking and practical delivery. His work often focuses on the moments that matter most to customers - especially in the last mile, where expectations are high and brand trust is on the line. He is passionate about turning operational complexity into simple, human experiences, and is a familiar face in the CX community as both a speaker and trusted advisor.

Clare Bailey

The Retail Champion

Founder of The Retail Champion

Clare Bailey FISP, FIPM, MCIPS – better known as The Retail Champion is one of the UK’s most recognised retail experts. With over 30 years’ experience spanning the shop floor to the boardroom, Clare advises everyone from independent retailers to PLCs, local authorities and global brands.
A regular commentator for the BBC, Sky, and The Financial Times, Clare is known for her sharp insights, straight talk, and ability to cut through noise with commercial clarity. She is the author of two books on retail strategy, host of the Retail Reckoning podcast, and a trusted voice on high street transformation, customer behaviour and supply chain resilience.
Clare’s core message is simple: retail isn’t dead, but bad retail is. Whether she’s talking strategy, delivery, or the future of the high street, audiences leave with practical takeaways they can act on immediately.

Natalie Berg

NBK Retail / Retail Disrupted

Retail Analyst and Host of Retail Disrupted

Natalie Berg is a leading retail analyst and the founder of NBK Retail, a consultancy that helps businesses navigate the rapidly evolving world of commerce. A recognised authority on global retail trends, Natalie delivers actionable insights to top retailers, FMCG brands, technology providers and consultancies. As host of the Retail Disrupted podcast, Natalie interviews CEOs, innovators, and thought leaders to explore the future of shopping and the forces driving retail transformation. She is a trusted media commentator, regularly appearing on TV and radio, and her expert analysis has been featured in outlets such as the Financial Times, BBC, The Times, The Guardian, The New York Times, and Forbes, where she is a regular contributor. Natalie is the co-author of two acclaimed books on the industry, including Amazon: How the World’s Most Relentless Retailer Will Continue to Revolutionise Commerce - now translated into 19 languages. She is also a frequent keynote speaker at major retail events worldwide and serves as an elected member of the KPMG Retail Think Tank.

Beth Chapman

Starlinks Global

Managing Director

Beth Chapman is the Managing Director of Starlinks Global, a cross-border logistics provider connecting retailers and consumers across more than 200 destinations worldwide.

With 22 years’ experience in international eCommerce delivery, she is recognised for turning complex trade, customs, and carrier networks into commercial advantage for retailers.

In 2025, Beth became a trusted industry voice for decoding the turbulent U.S. tariff landscape, offering straight-talking clarity amid widespread confusion while continuing to champion smarter, more resilient global delivery solutions.

Under her leadership, Starlinks Global has raised the bar for delivery excellence worldwide, with award-winning service, unrivalled delivery performance, and an unwavering commitment to customer-centric solutions.

Emma Clarke

Metapack

Senior Director of Product Management

Emma joined Metapack almost eight years ago and she is responsible for defining and delivering our retail and carrier product strategy. Working alongside the world’s largest brands and integrators, Emma and her team work to understand their pain points to build out a product roadmap to help drive top of the funnel revenue as well as increase profitability. Emma has over 19 years’ experience in product and innovation, with the last 14 years working in ecommerce, fulfilment and logistics.

Adam Coventry

SCALA

Director

Adam Coventry is an Executive Director at SCALA, a global supply chain and logistics consultancy. In addition to serving on SCALA’s Executive Board, he oversees a range of consulting projects, assisting clients with warehouse design and optimisation requirements, with a strong focus on automation and robotics.
Before this he was Director of Warehousing for Boots UK, where he led a radical transformation of warehousing as part of both the retail and e-commerce supply chains. This culminated in him overseeing a £40m automation investment into the e-commerce fulfilment operations, as well as having responsibility for numerous smaller warehouse automation projects. Adam brings 30 years of experience in warehousing and supply chain leadership, combining strategic insight with hands-on operational expertise to help businesses embrace innovation and deliver measurable results.

Oksana Dambrauskaite

Decathlon UK

Digital Operations Leader

Oksana has been part of Decathlon UK for the past 12 years. Starting her journey as a part-time Customer Service Advisor, she developed a deep understanding of customer needs and operations. Through various roles over the years, she steadily progressed, developing into my current position as the Digital Operations Leader. In this role she is responsible for overseeing the checkout and the customer service team for Decathlon UK, driving excellence in omni customer experience

Chris Dawson

ChannelX

Editor in Chief

Editor of ChannelX (formerly Tamebay). Looking to connect with Brands, Retailers, and Independent business owners selling on marketplace and social channels to share expertise, strategies and learnings.

Chris Haighton

Haighton105 Consultants

Retail Logistics Consultant

Chris has worked in senior roles in the logistics industry for over 30 years, mostly in the Very Group but now as an independent consultant. He has a wealth of experience in retail logistics and carrier management and has played a key part in the introduction of services such as Out-of-Home into e-commerce.

Now partly retired and working part-time, Chris advises carriers and retailers at a stratgegic level on customer facing and commercial initiatives.

Dr Daniel Hulme

Satalia

CEO

Daniel Hulme (PhD) is a globally recognised expert in AI and investor in emerging technologies. He's the CEO of the award winning AI company Satalia, acquired by the world's largest media company in 2021, WPP, where Daniel is also the Chief AI Officer. Daniel has been recognised as one of the top 10 Chief AI Officers globally.

Amongst his investments, Daniel is also Co-founder and CEO of the World's first commercial research organisation to understand machine consciousness, Conscium.

Having received a Masters and Doctorate in AI at UCL, Daniel has several academic roles including UCL's Computer Science Entrepreneur in Residence, focused on using AI to solve business and social problems.

Daniel is a serial TEDx and keynote speaker on AI, ethics, innovation and decentralization, and is a faculty member of SingularityU. He has advisory and executive positions across companies and governments where he actively promotes purposeful entrepreneurship and technology innovation.

Ian Jindal

RetailX

Founder

Ian Jindal researches and analyses digital retail, with a focus on the soverign consumer, sustainability and purpose. He founded RetailX.net to serve Europe's digital commerce community with insights and analysis, including the UK500 and EU1000 performance rankings. Ian is the host of the RetailCraft.net podcast, along with its programme of executive networking, think tanks and dinners. Via RetailX.events we map the digital D2C sectors with some 20 events a year. Prior to research, Ian was Group eCommerce Director at Littlewoods Shop Direct, and Head of Online Operations at the BBC. Ian is a Chartered IT Professional, a Chartered Accountant and he authored the UK’s first MSc in Internet Retailing. He is currently writing a book on "Purposeful D2C Retail".
Ian is a Trustee of the Crafts Council, the UK's national charity for craft and an exhibiting photographer.
www.linkedin.com/in/ianjindal and www.ianjindal.com

JJ Karambelas

OneStock

Channel Director

JJ Karambelas supports retailers and brands across Europe in navigating digital transformation through strategic partnerships and modern commerce solutions. With global experience in Distributed Order Management (DOM) and unified commerce, JJ is focused on helping businesses modernise their backend operations. He has a strong interest in profitability, efficiency and customer experience, and has contributed to industry discussions around the shift from relying solely on legacy ERP systems to augmenting the ERP with more flexible, agile technologies. His insights have been featured in retail and tech publications, highlighting the inefficiencies of outdated systems in today's fast-paced commerce environment, and de-risking the path forward.

Richard Lim

Retail Economics

CEO

Richard is Chief Executive Officer of Retail Economics, an independent economics research consultancy focused on the consumer and retail industry. Previously, Richard held the position of Chief Economist at the British Retail Consortium before heading up the Retail Insight and Analytics team. Richard has a wealth of experience in data analytics, retail insight, economics and consumer research. He was voted as a Top Ten Voice for LinkedIn for sharing his insights on the retail industry and is also voted a top retail expert by ReThink Retail for three years running, and a top 100 global voice about retail tech by RTIH.

Bob Phibbs

The Retail Doctor

CEO

Bob Phibbs, CEO of The Retail Doctor®, transforms store performance through sales training and strategy. A Certified Speaking Professional™ (CSP®) and World Retail Forum Innovation Leadership Award winner, he has trained over 250,000 retail associates worldwide through SalesRX, his online platform used by LEGO, Seiko, and Brother.
He created SalesRX+ to bring AI-enhanced roleplay coaching to retail teams, helping them practice selling skills that drive conversion. Phibbs hosts Tell Me Something Good About Retail and is a LinkedIn Top Voice reaching nearly half a million retail professionals.
His clients range from Fortune 500 brands to independents focused on conversion and loyalty. Having spoken on five continents, from Manhattan to Mauritius, Phibbs helps retailers compete on connection, not discounts.
His mission: to make every retail encounter a moment of genuine human connection, one conversation at a time.

Matthew Mitchell

FedEx

Director, Global Sales E-commerce

"Businesswoman, broadcaster, author and activist Mary Portas OBE made her name creating
change. Aged 30, she became a board member at Harvey Nichols before founding her own
retail consultancy. Mary has since worked with some of the biggest names in global retail.

Her BBC series – Mary Queen of Shops – premiered in 2007 and she has presented on television and radio for the BBC and Channel 4 ever since. In 2009, she partnered with Save
The Children to reinvent charity shops. To date, the 26 Mary’s Living & Giving shops nationwide have raised more than £30 million for charity. She also conducted a review of the
future for high streets for the British government in 2011.
As co-chair of the Better Business Act, Mary heads a coalition of businesses calling for a
change in the law to ensure UK companies align their interests with those of wider society and the environment.
In addition to presenting two series of Mary Portas: On Style for BBC Radio 4, Mary is also a
podcaster – in her latest series Beautiful Misfits she interviews fellow changemakers taking
the imaginative leap to create a better world.
Most recently, Mary took on the government with Kevin McCloud & Hugh Fearnley-
Whittingstall in The Great Climate Fight on CH4. Mary made the King’s New Year Honours list, being awarded an OBE for her services to business, broadcasting and charity.
Mary is already the author of five books: her debut Windows: The Art of Retail Display [1999]
explored the power of visual merchandising; How to Shop with Mary, Queen of Shops [2007],
co-written to accompany her BBC series; the memoir Shop Girl [2015]; the manifesto
Work Like a Woman: A Manifesto for Change [2019], which examines how we’ll work in the
future; and Rebuild: How to Thrive in the New Kindness Economy [2021]. Her Kindness
Economy podcast also hit #1 on the business chart.
And now she has published a fifth – I Shop Therefore I am: The 90's, Harvey Nicks – and me. A no-holds-barred memoir of her early days in Harvey Nichols that takes readers inside the
Britpop-fuelled fashion world of the 1990s, from headline-grabbing displays and supermodel-led photo shoots to high-stakes boardroom battles and the alpha-male management teams she had to win over. It’s the story of how a twenty- something Mary turned a dowdy department store into a cultural icon."

Andrew Norman

Commerce

SVP & GM EMEA

Andrew is responsible for the Go To Market functions at Commerce in EMEA and previously had leadership positions across EMEA and North America within the ecommerce market at Sendcloud, Auctane and Volo.

David Randall

Auctane

VP Carrier Partnerships

With 15+ years in ecommerce delivery and fulfilment, David leads European carrier partnerships for Auctane, working across 20+ countries and the top global ecommerce brands. He has built cross-border delivery programs used at scale by the world’s largest retailers, marketplaces, and ecommerce platforms, and is known for turning a fragmented carrier landscape into a driver of growth.

Katie Searles

InternetRetailing and DeliveryX

Contributing editor

Katie is a B2B journalist who has covered topics including ecommerce, marketplaces, the last-mile, urban logistics, zero-emission trends and technology, as well as robotic innovations. Katie has also worked as a broadcast journalist for radio stations covering the east coast of Scotland and BBC London.

Graham Smith

Gophr

Account Director

Having been in the logistics industry for over 25 years across operational and commercial teams, Graham has a significant track record of creating and delivering commercially successful networks that support logistics solutions across all areas of e-commerce, retail, food and pharmacy marketplaces. Using his extensive experience and desire for new ideas in the final mile space to be curious and innovate.
Recent successes in the Retail Logistics space include Screwfix Sprint, ASDA Express and more recently - the Wickes Rapid service, alongside many other examples in many different industries. A true believer in partnerships, he will expand on his journey with Wickes at TDC 2026 and how they collectively navigated the challenges of Store to Door, rapidly.

Chloe Thomas

eCommerce MasterPlan Podcast

Podcast Host

Best selling Author, International Speaker, and host of both the Award-winning eCommerce MasterPlan AND Keep Optimising Podcasts.
Chloë is one of the Top 24 Voices in eCommerce 2024 (Dark Matter), and her podcasts are regularly included in lists of the top eCommerce & marketing podcasts in the world.
Chloë Thomas has been in eCommerce since 2003, she’s worked client-side, agency-side, and adviser-side. Over the years she’s helped retailers and brands large and small, and she’s now focused on creating content that helps them make better decisions. The one thing she’s always done is solve eCommerce Marketing Problems.

Andrew Thomson

Linnworks

Director of Partnerships EMEA

Linnworks is a Connected Commerce Ops platform that gives online retailers the power to connect, automate and scale their ecommerce operation from a single source of truth. Research from Gartner shows, companies with a cohesive ecommerce strategy experience up to 30% higher revenue growth compared to those without one.
At Linnworks, we help ecommerce businesses streamline their operations from end-to-end. With greater data visibility and transparency, companies of all sizes can quickly identify inefficiencies, reduce operational costs and focus on growing their business.
We do this by offering a unique mix of point solutions that automate time-consuming inventory-related processes: connecting you to a diverse number of marketplaces, offering a full distributed order management capability as well as a comprehensive warehouse management system. This brings orders, listings, marketplace integrations, inventory, warehouses, fulfillment and shipping integrations together under one roof – giving you back the time and control you need to be successful.

Matthew Trattles

ShipStation API

VP Product

Matthew is responsible for Auctane's European product strategy for the ShipStation and Packlink brands, overseeing strategy definition and roadmap delivery for a range of ecommerce customer segments. Matthew has been part of the Auctane group for over ten years, operating in various roles strategic and commercial roles across its European business.

Cian Wright

Swap

Vice President, Market Development

Cian Wright is VP of Market Development at Swap, a leading provider in the cross-border ecommerce space. With over a decade of experience that includes founding his own brand and working at Shopify, Cian has partnered with brands and consumer-focused VC investors behind top D2C success stories. His perspective draws from hands-on work across international expansion, regulatory compliance, and digital strategy, helping brands and platforms build resilient growth strategies. Cian specializes in guiding merchants through the evolving challenges of global commerce, ensuring they are prepared for the realities of logistics, regulations, and competitive change.

Tom Willoughby

ShipStation

UK Regional Marketing Manager

James White

EMEA, Klaviyo

Senior Director

Andrea von Harpe

Metapack

Sales Director

Stein van Est

A.P. Moller – Maersk

Regional Head of Ground Freight & E Commerce

Dries de Love

Radial Europe

Chief Executive Officer

Paul O'Reilly

Wickes

Head of Customer Fulfilment

Joe Matheron

Metapack

Managing Director

Mia Yamaguchi

Uber Direct

Retail Development Lead

Mia Yamaguchi is the Retail Development Lead in the UK and Ireland, responsible for unlocking new delivery models in the retail industry using Uber’s delivery business. She is passionate about finding a last-mile delivery solution that meets various retailers’ needs.

Prior to Uber, Mia was Head of Acquisition at a fashion last-mile start up. Before then, Mia worked in Goldman Sachs in Tokyo. She holds a MBA from London Business School.

Josh Steinitz

Auctane

Chief Strategy Officer

Aura Hita Losa

On

Conversational AI Lead

Daniele Thomas

New Look

Customer Journeys and Returns Optimisation Manager

Nick Ciubotariu

Auctane

Chief Technology Officer

Nick is the Chief Technology Officer at Auctane, the leader in global shipping and logistics software. He has held senior executive/CTO roles at Nasdaq, Paypal and Venmo, and senior leadership roles at Amazon and Microsoft

Nicole Mazza

Relay

Co-Founder & Chief Customer Officer

Nicole Mazza is the Co-Founder and Chief Customer Officer of Relay, a technology-led parcel delivery company transforming the UK’s final mile. At Relay, Nicole leads commercial strategy and customer partnerships, working with leading global retailers to deliver faster, smarter, and more sustainable logistics.

Before founding Relay, Nicole was instrumental in scaling Stuart Delivery from incubation to market leader in same-day delivery, driving commercial growth and operational excellence across the UK and Europe. She began her career at HotelTonight (now part of Airbnb), leading market launches and expansion initiatives.

With a proven track record in scaling high-growth businesses, Nicole brings deep expertise in retail logistics, customer experience, and strategy execution - combining entrepreneurial drive with a focus on building lasting partnerships that redefine delivery performance.

Lee Graham

Parcel Pending by Quadient

Director of Parcel Pending Locker Solutions

Lee Graham is the Director of Parcel Pending Locker Solutions at Quadient UK. Drawing on almost a quarter of a century’s experience in the supply chain and delivery space, Lee is driving his team to achieve ambitious growth targets as Quadient builds its network of carrier-agnostic lockers, and grow sales of high-spec private smart lockers.

Prior to his current role, Lee developed new, uniformed sales processes globally across the various Quadient business units. Before joining Quadient, he had a number of leadership roles at Pitney Bowes, spanning sales, marketing and people development.

René Schrama

Peak Technologies

Chief Commercial Officer

René Schrama joined Peak Technologies UK in 2020 as Director of Solutions & Innovation and currently holds the position of Chief Commerical Officer, where he is responsible for the EMEA & APAC organisations, including revenue, operations and international expansion strategies.

In his previous role, René helped shape Peak’s market-leading technology solutions working closely with sales, marketing and solutions teams to support businesses across a broad variety of industry verticals including retail, hospitality, manufacturing, and transportation/logistics.

Prior to Peak Technologies UK, Mr. Schrama spent time in various sales, business development and executive leadership positions at Trinity Partners, Doddle, Polycom, Motorola Solutions, Symbol Technologies and Zetes.

Mark Wilkinson

dōTERRA

Global Director of Logistics & Strategy