Format: Q&A

Late or missed deliveries come at a cost—lost sales, strained customer trust, and rising operational expenses. In this session, we’ll explore how predictive modeling is reshaping delivery strategy, helping retailers move from reactive firefighting to proactive precision. 

Format: Panel

We’ve heard it before: customer experience matters. And the final touchpoint—delivery—is often the one that leaves the strongest impression. On-time rates, real-time tracking, and hassle-free returns elevate shipping from a back-end operation to a brand-defining moment.
This session explores how leading retailers are turning delivery into a competitive advantage. From checkout to doorstep, delivery is no longer just logistics—it’s a strategic opportunity to build trust, exceed expectations, and foster long-term loyalty. 

Format: Presentation

Different customers value and want different delivery options—the key is knowing what your customers are willing to pay for and designing a profitable premium delivery program that complements standard fulfillment. In this session, we share examples of retailers offering subscription-based delivery perks or one-off premium options, and how these approaches generate incremental revenue while maintaining operational efficiency.

As OoH delivery continues to grow in popularity, creating opportunities for consumers to collect and return parcels when and where it's most convenient is fast becoming a competitive advantage. This session will explore the benefits of hosting parcel collection and return lockers that are open to all carriers and businesses. With valuable insights on footfall, sales, and host perception from our rapidly growing open locker network, attendees will discover how lockers can create value well beyond parcel collection.

Format: Panel

From robotics and AI-driven order batching to mobile-first picking workflows, retailers and logistics providers are embracing automation to cut costs, accelerate operations, and elevate the customer experience. In this practical panel, industry leaders share real-world wins, lessons learned, and what’s driving ROI today—no futuristic hype, just automation strategies that deliver.

Format: Panel

Customers expect choice. The challenge is knowing which delivery options matter most—and how to offer them without compromising margins. This session explores how to evaluate trade-offs and deliver speed, flexibility, and sustainability in ways that align with customer values.

Delivery is no longer just an operational function—it’s a consumer experience shaped by emotion, trust, and control. In this fireside conversation, we will explore how evolving consumer expectations are transforming delivery from a cost centre into a driver of loyalty and brand preference.

Joined by a retail leader, the discussion will unpack the psychological drivers behind delivery choice—including speed, certainty, convenience, and control. We also discuss how these expectations differ across regions and markets. The session will examine why delivery strategies that work in one country may fall flat in another, and how global brands are adapting checkout, delivery options, and payment experiences to local consumer behaviours.

Ecommerce growth increasingly depends on fulfilment flexibility. In this session, we’ll explore how retailers are expanding capacity and improving customer experience by blending drop ship partnerships, marketplace selling, and ship-from-store fulfilment.

As consumer expectations rise and product assortments widen, brands are shifting away from single-node fulfilment models toward agile, distributed networks. This discussion will unpack how diversified fulfilment helps retailers.

Attendees will walk away with a clear understanding of why diversified fulfilment is becoming a competitive advantage—and how to adopt it without overwhelming operations.

Format: Panel

As global retail networks expand and consumer expectations rise, delivering seamless cross-border experiences has become a strategic imperative. This session brings together leaders from platform, logistics, and brand to explore how retailers are navigating international growth, localisation, and fulfilment complexity. Speakers will share insights on composable commerce and platform agility, strategies for navigating regulatory and customs challenges, and the importance of localisation across payments, fulfilment, and customer experience. The discussion will also highlight how resilient partnerships and data-driven delivery intelligence are shaping the future of global logistics.

Format: Panel

As the delivery ecosystem continues to evolve, collaboration between carriers, technology platforms, and retailers is more critical than ever. This session explores how data sharing, complementary innovations, and strategic partnerships are driving measurable improvements in speed, efficiency, and customer satisfaction.
Speakers will share real-world examples of co-developed solutions—from last-mile integrations to predictive delivery models—that are streamlining operations and unlocking new opportunities for growth across the supply chain.      

Format: Q&A

As delivery expectations rise, the cost of managing customer experience rises with them. This session explores how retailers are using AI-driven CX automation to deliver fast, reliable service while reducing operational costs.

We’ll discuss how automating post-purchase and delivery-related CX workflows—such as handling exceptions, resolving issues proactively, and deflecting avoidable support contacts—helps retailers lower cost-to-serve without compromising customer satisfaction. By combining delivery intelligence with automated CX decisioning, brands can prevent issues before they escalate, respond faster when they do, and scale customer experience without increasing headcount.

Format: Panel

The delivery journey doesn’t end at the doorstep. How retailers handle returns, exchanges, and post-purchase communication can make or break customer loyalty. This session explores how to design frictionless, customer-friendly return policies and experiences that build trust and encourage repeat business.
Attendees will hear how leading brands use transparency, automation, and empathy to turn post-purchase logistics into a brand-building opportunity.

Format: Fireside chat

Delivery is no longer just logistics—it’s strategy. This session explores how retailers and carriers are using data to optimise cost, speed, and experience across the customer journey. From predictive analytics to post-purchase feedback, we’ll show how delivery intelligence drives agility and enables smarter fulfilment.
We’ll spotlight how intelligent operations turn logistics into a competitive advantage—powered by real-time data, predictive insights, and actionable analytics. Whether through AI-led decisioning or post-purchase feedback loops, delivery intelligence is helping brands respond faster, personalise deeper, and optimise smarter.