Late or missed deliveries come at a cost—lost sales, strained customer trust, and rising operational expenses. In this session, we’ll explore how predictive modeling is reshaping delivery strategy, helping retailers move from reactive firefighting to proactive precision. At the heart of these innovations is Auctane’s commitment to AI as a strategic enabler—powering intelligent delivery across brands, platforms, and touchpoints to help retailers and carriers stay ahead in an increasingly adaptive landscape.

We’ve heard it before: customer experience matters. And the final touchpoint—delivery—is often the one that leaves the strongest impression. A smooth delivery is the icing on the cake (and what’s cake without icing?). On-time rates, real-time tracking, and hassle-free returns elevate shipping from a back-end operation to a brand-defining moment.
This session explores how leading retailers are turning delivery into a competitive advantage. From checkout to doorstep, delivery is no longer just logistics—it’s a strategic opportunity to build trust, exceed expectations, and foster long-term loyalty. Hear how brands are embedding intelligence across the customer journey, anticipating needs, and intervening proactively to deliver experiences that resonate long after the buy button is clicked.
 

Different customers value and want different delivery options—the key is knowing what your customers are willing to pay for and designing a profitable premium delivery program that complements standard fulfillment. In this session, we share examples of retailers offering subscription-based delivery perks or one-off premium options, and how these approaches generate incremental revenue while maintaining operational efficiency. 

From robotics and AI-driven order batching to mobile-first picking workflows, retailers and logistics providers are embracing automation to cut costs, accelerate operations, and elevate the customer experience. In this practical panel, industry leaders share real-world wins, lessons learned, and what’s driving ROI today—no futuristic hype, just automation strategies that deliver

Customers expect choice. The challenge is knowing which delivery options matter most—and how to offer them without compromising margins. This session explores how to evaluate trade-offs and deliver speed, flexibility, and sustainability in ways that align with customer values.

In a crowded marketplace, speed, flexibility, and transparency aren’t just operational—they’re brand-defining. In this fireside conversation, speakers explore how delivery can evolve from a cost center into a strategic advantage.
Together, they’ll unpack how retailers and platforms can align around delivery touchpoints that drive loyalty—from checkout and shipping to tracking and returns. Moderated by Natalie Berg, the conversation will spotlight how intelligent delivery choices can strengthen brand positioning, delight customers, and unlock competitive edge—making delivery not just faster, but smarter, greener, and more customer-centric.
 

Whether it’s a full season like the holidays or a single day like Father’s Day, peak periods test every part of the delivery chain. In this panel, industry leaders share how they’ve scaled 2–3x during surges without compromising customer experience—thanks to smart planning, automation, and AI-driven foresight.

As global retail networks expand and consumer expectations rise, delivering seamless cross-border experiences has become a strategic imperative. This session brings together leaders from platform, logistics, and brand to explore how retailers are navigating international growth, localisation, and fulfilment complexity. Speakers will share insights on composable commerce and platform agility, strategies for navigating regulatory and customs challenges, and the importance of localisation across payments, fulfilment, and customer experience. The discussion will also highlight how resilient partnerships and data-driven delivery intelligence are shaping the future of global logistics.

As the delivery ecosystem continues to evolve, collaboration between carriers, technology platforms, and retailers is more critical than ever. This session explores how data sharing, complementary innovations, and strategic partnerships are driving measurable improvements in speed, efficiency, and customer satisfaction.
Speakers will share real-world examples of co-developed solutions — from last-mile integrations to predictive delivery models — that are streamlining operations and unlocking new opportunities for growth across the supply chain.     

As delivery expectations rise, so do costs. This session explores how retailers and logistics partners are using AI to strike the right balance between speed, cost, and customer satisfaction. From dynamic carrier selection to intelligent packaging and zone skipping, attendees will learn how data-driven decisions can reduce spend while maintaining service levels.

The delivery journey doesn’t end at the doorstep. How retailers handle returns, exchanges, and post-purchase communication can make or break customer loyalty. This session explores how to design frictionless, customer-friendly return policies and experiences that build trust and encourage repeat business.
Attendees will hear how leading brands use transparency, automation, and empathy to turn post-purchase logistics into a brand-building opportunity.
 

Delivery is no longer just logistics—it’s strategy. This session explores how retailers and carriers are using data to optimise cost, speed, and experience across the customer journey. From predictive analytics to post-purchase feedback, we’ll show how delivery intelligence drives agility and enables smarter fulfilment.
We’ll spotlight how intelligent operations turn logistics into a competitive advantage — powered by real-time data, predictive insights, and actionable analytics. Whether through AI-led decisioning or post-purchase feedback loops, delivery intelligence is helping brands respond faster, personalise deeper, and optimise smarter.