Agenda
Hear inspiring keynotes, see thought-provoking presentations and participate in interactive sessions.
Click on the session headings below to view the synopsis.
| Morning Plenary – Ballroom | ||||||||||||||||||||||||
| 07:30 ‐ 08:55 | Registration & Welcome Coffee / Exhibition Opens | |||||||||||||||||||||||
| 08:55 ‐ 09:15 | Patrick Wall, Founder, MetaPack - Welcome and Trends in Delivery | |||||||||||||||||||||||
| 09:15 ‐ 09:45 | Howard Saunders, Retail Futurist, Twenty-second and fifth | |||||||||||||||||||||||
| 09:45 ‐ 10:05 | Xuan Jin, Lead Solutions Architect, Alibaba | |||||||||||||||||||||||
| 10:05 ‐ 10:25 | Professor Matthew Goodwin, University of Kent/Chatham House | |||||||||||||||||||||||
| 10:25 ‐ 10:55 | Martijn Bertisen, UK Sales Director, Google | |||||||||||||||||||||||
| 10:55 ‐ 11:25 | Morning Coffee Break | |||||||||||||||||||||||
| eCommerce & Customer Experience Stream Introduced by: Ton ter Laak, Vice President Sales Europe, MetaPack Theatre 1: Global eCommerce Sponsored by Doddle | Logistics & Carriers Stream Introduced by: Tom Forbes, Senior VP Carriers, MetaPack Theatre 2: Delivery Download | Solutions Theatre Introduced by: Simon Croft, Carrier Account Director, MetaPack Sponsored by P2P, a FedEx Company | Technology Stream Introduced by: Steve Homan, CIO, MetaPack | |||||||||||||||||||||
| 11:25 ‐ 11:45 | Graeme Carter, Group VP Global Order Fulfillment & Distribution, Avon | Dwain McDonald, CEO, DPD | Malcolm Barrell, CEO, P2P Mail, A FedEx Company | Toby Knight, Manager, Solutions Architecture (Retail), Amazon Web Services | ||||||||||||||||||||
| 11:45 ‐ 12:05 | Mike Richmond, Chief Commercial Officer, Doddle | Martijn de Lange, CEO, Hermes | Ellis Pitt, Head of Brand & Communications, BJS Distribution | Neil MacGowan, Director, Digital Intelligence, EMEA, New Relic | ||||||||||||||||||||
| 12:05 ‐ 12:25 | Emma Mead, Group Omni Channel Director, Holland and Barrett | Garrett Bridgeman, Managing Director & COO, Mails & Parcels, An Post Commerce | Pierre Francois, Serior Partnership Manager - Logistics, what3words | Steve Barrett, VP of EMEA at PagerDuty | ||||||||||||||||||||
| 12:25 ‐ 12:45 | Bruce Harryman, Senior Manager Distribution Network Planning, John Lewis & Partners | Gary Winter, Parcel Services Director, PayPoint and Neeti Awasthi, Head of Buyer Delivery Experience & Logistics, eBay | Sahil Sachdev, Head of Brand, Quiqup | Oliver Ogg, Head of Digital Strategy, EMEA, Agipee, Google Cloud | ||||||||||||||||||||
| 12.45-13.05 | Steve Oliver, CEO & Founder, Music Magpie (the world's largest seller on Amazon & eBay) | Neil Ashworth, Chief Strategy Officer Yodel and CEO of CollectPlus | Retail Technology Innovators Validify; Harper Concierge; Hanger Company; Hachiko; Gamma | Jeremy Mitchell, Director, Data Science & Co-Founder, Data Mettle | ||||||||||||||||||||
| 13:05 ‐ 13:25 | Neil McLauchlan, Director of Seller Delivery Experience, eBay | Patrick Gallagher, CEO, CitySprint Group Santosh Sahu, CEO, On the dot | Shea Felix, General Manager Global Post, GlobalPost | Question & Answer Session | ||||||||||||||||||||
| 13:25 ‐ 14:40 | Lunch 13:25 - 14:00 Theatre 1: MetaPack Live Product Demonstration Laura Heidrich, Pre-Sales Consultant, Zoe Schouten, Pre-sales Manager, Danny Graham, Senior Product Manager | |||||||||||||||||||||||
| eCommerce and Customer Experience Stream Introduced by: Maria Canton, Global Marketing Director, MetaPack Theatre 1: Opportunities and Challenges | Logistics and Carrier Stream Introduced by: David Randall, Senior Director, Account Management, MetaPack Theatre 2: Cross Border Sponsored by P2P, a FedEx Company | Solutions Theatre Introduced by: Simon Croft, Carrier Account Director, MetaPack | ||||||||||||||||||||||
| 14:40 ‐ 14:55 | Photobox | Philippe Hemard, Founder of PHC, Former Amazon Logistics EU Vice President | Abdulmalik Al Balushi, CEO, Oman Post | |||||||||||||||||||||
| 14:55 ‐ 15:10 | Julia Bindley, Partner & Operations Director, not on the high street | Carl Asmus, President & CEO, FedEx Cross Border | Michael Weinberg, SVP Business Development, Bringg | |||||||||||||||||||||
| 15:10 - 15:25 | MetaPack presentation, Duncan Licence, VP, Global Solutions and New Products, MetaPack | Neill O'Sullivan, Managing Director, Cross Border Direct; Tom Forbes, VP Customer Delivery & International, MetaPack | James Lovett, General Manager UK, Paack | |||||||||||||||||||||
| 15:25 ‐ 15:40 | Andy Pickering, International Network Director, Royal Mail International | Gary Brown, Senior Business Development Manager, Syft | ||||||||||||||||||||||
| 15:40 ‐ 16:10 | Afternoon Coffee Break | |||||||||||||||||||||||
| Afternoon Sessions | ||||||||||||||||||||||||
| 16:10 – 16:40 | Panel: 'The Changing Fundamentals of the final-mile' Chaired by Duncan Licence, VP Product, MetaPack Panellists: Shirley Rodrigues, Deputy Mayor for Environment & Energy, Greater London Authority; Ulrich Dehmer, Global Program Manager - TMS, Kuehne + Nagel; Daniel Rueda, CEO, Open Pricer; Doug MacGrain, Head of Logistics, Simba Sleep | |||||||||||||||||||||||
| 16:40 ‐ 17:10 | Panel: 'Who owns the relationship with the Customer?' Chaired by Zoë Schouten, Pre Sales Manager, MetaPack Panellists: Chris Griffin, Ex Director eCommerce, Superdry; Dwain McDonald, CEO, DPD; Martijn de Lange, CEO, Hermes; Klaus Goeldenbot, Chief Executive, Nisbets PLC; Alex Vassiliev, Chief International Officer, Yandex Market | |||||||||||||||||||||||
| 17:10 ‐ 17:20 | Closing Remarks from John Clem, General Manager, MetaPack and Chief Product & Strategy Officer, Stamps.com | |||||||||||||||||||||||
| 17:20‐ 18:40 | Networking Networking Drinks Reception and Delivery Excellence Awards Presentation | |||||||||||||||||||||||