Agenda
Hear inspiring keynotes, see thought-provoking presentations and participate in interactive sessions
| Morning Plenary – Ballroom | ||||||||||||||||||||||||
| 07:30 ‐ 09:00 | Registration & Welcome Coffee / Exhibition Opens | |||||||||||||||||||||||
| 09:00 ‐ 09:15 | Patrick Wall, Founder, MetaPack - Welcome and Trends in Delivery | |||||||||||||||||||||||
| 09:15 ‐ 09:45 | Howard Saunders, Retail Futurist, Twenty-second and fifth | |||||||||||||||||||||||
| 09:45 ‐ 10:15 | Martijn Bertisen, Country Sales Director, Consumer Retail & Technology, Google | |||||||||||||||||||||||
| 10:15 ‐ 10:45 | Yeming Wang, Business General Manager, Alibaba | |||||||||||||||||||||||
| 10:45 ‐ 11:15 | Morning Coffee Break | |||||||||||||||||||||||
| eCommerce & Customer Experience Stream Theatre 1: Global eCommerce Sponsored by Doddle | Logistics &Carriers Stream Theatre 2: Delivery Download | Solutions Theatre Sponsored by: P2P MailingLtd | Technology Stream | |||||||||||||||||||||
| 11:15 ‐ 11:35 | Graeme Carter, Group VP Global Order Fulfillment & Distribution, Avon | Dwain McDonald, CEO, DPD | P2P Mailing Ltd | Toby Knight, Solutions Architecture Manager, Amazon Web Services | ||||||||||||||||||||
| 11:35 ‐ 11:55 | Doddle | Martijn de Lange, CEO, Hermes | Ellis Pitt, Head of Brand & Communications, BJS Distribution | Neil MacGowan, Director, Digital Intelligence, New Relic | ||||||||||||||||||||
| 11:55 ‐ 12:15 | Emma Mead, Group Digital Director, Holland and Barrett | Garret Bridgeman, Managing Director & COO, Mails & Parcels, An Post | 4PX | Steve Barrett, VP of EMEA at PagerDuty | ||||||||||||||||||||
| 12:15 ‐ 12:35 | Bruce Harryman, Senior Manager Distribution Network Planning, John Lewis & Partners | |||||||||||||||||||||||
| 12.35-12.55 | Steve Oliver, CEO & Founder, Music Magpie | Neil Ashworth, CCO, Yodel and CEO, CollectPlus | ||||||||||||||||||||||
| 12:55 ‐ 13:15 | Julia Bindley, Partner & Operations Director, not on the high street | Patrick Gallagher, CEO, CitySprint Group Santosh Sahu, CEO, On The Dot | ||||||||||||||||||||||
| 13:15 ‐ 14:30 | Lunch | |||||||||||||||||||||||
| eCommerce and Customer Experience Stream Theatre 1: Opportunities and Challenges | Logistics and Carrier Stream Theatre 2: Cross Border | Solutions Theatre | ||||||||||||||||||||||
| 14:30 ‐ 14:45 | Richard Orme, CTO, Photobox | Philippe Hemard, Founder of PHC, Former Amazon Logistics EU Vice President | Oman Post | |||||||||||||||||||||
| 14:45 ‐ 15:00 | Yuval Tori, Head of Europe, Bringg | |||||||||||||||||||||||
| 15:00 - 15:15 | Returns session | Cross Border Opportunities - Neill O'Sullivan, Managing Director, Cross Border Direct; Tom Forbes, VP Customer Delivery & International, MetaPack | ||||||||||||||||||||||
| 15:15 ‐ 15:30 | ||||||||||||||||||||||||
| 15:30 ‐ 16:00 | Afternoon Coffee Break | |||||||||||||||||||||||
| Afternoon Sessions | ||||||||||||||||||||||||
| 16:00 – 16:30 | Panel: 'The Changing Fundamentals of the final-mile' Chaired by Duncan Licence, VP Global Solutions & New Products, MetaPack Panellists: Martijn de Lange, CEO, Hermes; Shirley Rodrigues, Deputy Mayor, Environment & Energy, Greater London Authority; Ulrich Dehmer, Global Program Manager - TMS, Kuehne + Nagal; Daniel Rueda, Founder & CEO, Open Pricer; Doug MacGrain, Group Customer Delivery Manager, Wiggle | |||||||||||||||||||||||
| 16:30 ‐ 17:00 | Panel: 'Who owns the relationship with the Customer?' Chaired by Zoë Schouten, Pre Sales Manager, MetaPack Panellists: Chris Griffin; Matt Rogers, Delivery Solutions & Returns Director, ASOS; Dwain McDonald, CEO, DPD; Klaus Göldenbot, Group CEO, Nisbets; Alex Vassiliev, Chief International Officer, Yandex Market | |||||||||||||||||||||||
| 17:00 ‐ 17:10 | Closing Remarks from John Clem, General Manager, MetaPack and Chief Product & Strategy Officer, Stamps.com | |||||||||||||||||||||||
| 17:10‐ 18:30 | Networking Networking Drinks Reception and Delivery Excellence Awards Presentation | |||||||||||||||||||||||