| Morning Plenary – Ballroom |
| 07:30 ‐ 08:55 |
Registration & Welcome Coffee / Exhibition Opens |
| 08:55 ‐ 09:15 |
Patrick Wall, Founder, MetaPack - Welcome and Trends in Delivery |
| 09:15 ‐ 09:45 |
Howard Saunders, Retail Futurist, Twenty-second and fifth |
| 09:45 ‐ 10:05 |
Xuan Jin, Lead Solutions Architect, Alibaba |
| 10:05 ‐ 10:25 |
Professor Matthew Goodwin, University of Kent/Chatham House |
| 10:25 ‐ 10:55 |
Martijn Bertisen, UK Sales Director, Google |
| 10:55 ‐ 11:25 |
Morning Coffee Break |
|
eCommerce &
Customer Experience Stream Introduced by: Ton ter Laak, General Manager Europe, MetaPack
Theatre 1: Global eCommerce
Sponsored by Doddle
|
Logistics & Carriers Stream
Introduced by: Tom Forbes, Senior VP Carriers, MetaPack
Theatre 2: Delivery Download |
Solutions Theatre Introduced by: Simon Croft, Carrier Account Director, MetaPack
Sponsored by P2P, a FedEx Company |
Technology Stream Introduced by: Steve Homan, CIO, MetaPack |
| 11:25 ‐ 11:45 |
Graeme Carter, Group VP Global Order Fulfillment & Distribution, Avon |
Dwain McDonald, CEO, DPD |
Malcolm Barrell, CEO, P2P Mail, A FedEx Company |
Toby Knight, Manager, Solutions Architecture (Retail), Amazon Web Services |
| 11:45 ‐ 12:05 |
Mike Richmond, Chief Commercial Officer, Doddle |
Martijn de Lange, CEO, Hermes |
Ellis Pitt, Head of Brand & Communications, BJS Distribution |
Neil MacGowan, Director, Digital Intelligence, EMEA, New Relic |
| 12:05 ‐ 12:25 |
Emma Mead, Group Omni Channel Director, Holland and Barrett |
Garrett Bridgeman, Managing Director & COO, Mails & Parcels, An Post Commerce |
Pierre Francois, Serior Partnership Manager - Logistics, what3words |
Steve Barrett, VP of EMEA at PagerDuty |
| 12:25 ‐ 12:45 |
Bruce Harryman, Senior Manager Distribution Network Planning, John Lewis & Partners |
Gary Winter, Parcel Services Director, PayPoint
and Neeti Awasthi, Head of Buyer Delivery Experience & Logistics, eBay |
Sahil Sachdev, Head of Brand, Quiqup |
Oliver Ogg, Head of Digital Strategy, EMEA, Agipee, Google Cloud |
| 12.45-13.05 |
Steve Oliver, CEO & Founder, Music Magpie (the world's largest seller on Amazon & eBay) |
Neil Ashworth, Chief Strategy Officer Yodel and CEO of CollectPlus and Chris Haighton, Head of Outbound Logistics, Shop Direct |
Retail Technology Innovators
Validify; Harper Concierge; Hanger Company; Hachiko; Gamma |
Jeremy Mitchell, Director, Data Science & Co-Founder, Data Mettle |
| 13:05 ‐ 13:25 |
Neil McLauchlan, Director of Seller Delivery Experience, eBay |
Patrick Gallagher, CEO, CitySprint Group
Santosh Sahu, CEO, On the dot |
Shea Felix, General Manager Global Post, GlobalPost |
Question & Answer Session |
| 13:25 ‐ 14:40 |
Lunch
13:25 - 14:00 Theatre 1: MetaPack Live Product Demonstration
Laura Heidrich, Pre-Sales Consultant, Zoe Schouten, Pre-sales Manager, Danny Graham, Senior Product Manager |
|
eCommerce and Customer Experience Stream
Introduced by: Maria Canton, Global Marketing Director, MetaPack
Theatre 1: Opportunities and Challenges
|
Logistics and Carrier Stream
Introduced by: David Randall, Senior Director, Account Management, MetaPack
Theatre 2: Cross Border
Sponsored by P2P, a FedEx Company
|
Solutions Theatre
Introduced by: Simon Croft, Carrier Account Director, MetaPack
|
| 14:40 ‐ 14:55 |
Julia Bindley, Partner & Operations Director, not on the high street |
Philippe Hemard, Founder of PHC, Former Amazon Logistics EU Vice President |
Abdulmalik Al Balushi, CEO, Oman Post |
| 14:55 ‐ 15:10 |
MetaPack presentation, Duncan Licence, VP, Global Solutions and New Products, MetaPack |
Carl Asmus, President & CEO, FedEx Cross Border |
Michael Weinberg, SVP Business Development, Bringg |
| 15:10 - 15:25 |
Neill O'Sullivan, Managing Director, Cross Border Direct; Tom Forbes, VP Customer Delivery & International, MetaPack |
James Lovett, General Manager UK, Paack |
| 15:25 ‐ 15:40 |
|
Andy Pickering, International Network Director, Royal Mail International |
Gary Brown, Senior Business Development Manager, Syft |
| 15:40 ‐ 16:10 |
Afternoon Coffee Break |
| Afternoon Sessions |
| 16:10 – 16:40 |
Panel: 'The Changing Fundamentals of the final-mile' Chaired by Duncan Licence, VP Product, MetaPack
Panellists: Christina Calderato, Head of Delivery Planning, Transport for London; Ulrich Dehmer, Global Program Manager - TMS, Kuehne + Nagel; Daniel Rueda, CEO, Open Pricer; Doug MacGrain, Head of Logistics, Simba Sleep |
| 16:40 ‐ 17:10 |
Panel: 'Who owns the relationship with the Customer?' Chaired by Zoë Schouten, Pre Sales Manager, MetaPack
Panellists: Chris Griffin, Ex Director eCommerce, Superdry; Dwain McDonald, CEO, DPD; Martijn de Lange, CEO, Hermes; Klaus Goeldenbot, Chief Executive, Nisbets PLC; Alex Vassiliev, Chief International Officer, Yandex Market |
| 17:10 ‐ 17:20 |
Closing Remarks from John Clem, General Manager, MetaPack and Chief Product & Strategy Officer, Stamps.com |
| 17:20‐ 18:40 |
Networking Networking Drinks Reception and Delivery Excellence Awards Presentation |
