Hear inspiring keynotes, see thought-provoking presentations and participate in interactive sessions

Morning Plenary – Ballroom
07:30 ‐ 09:00 Registration & Welcome Coffee / Exhibition Opens
09:00 ‐ 09:15 Patrick Wall, Founder, MetaPack - Welcome and Trends in Delivery
09:15 ‐ 09:45 Howard Saunders, Retail Futurist, Twenty-second and fifth
09:45 ‐ 10:15 Martijn Bertisen, Country Sales Director, Consumer Retail & Technology, Google
10:15 ‐ 10:45 Yeming Wang, Business General Manager, Alibaba
10:45 ‐ 11:15 Morning Coffee Break
eCommerce & Customer Experience Stream Theatre 1: Global eCommerce Sponsored by Doddle   Logistics &Carriers Stream Theatre 2: Delivery Download Solutions Theatre Sponsored by: P2P MailingLtd Technology Stream
11:15 ‐ 11:35 Graeme Carter, Group VP Global Order Fulfillment & Distribution, Avon Dwain McDonald, CEO, DPD P2P Mailing Ltd Toby Knight, Solutions Architecture Manager, Amazon Web Services
11:35 ‐ 11:55 Doddle Martijn de Lange, CEO, Hermes Ellis Pitt, Head of Brand & Communications, BJS Distribution Neil MacGowan, Director, Digital Intelligence, New Relic
11:55 ‐ 12:15 Emma Mead, Group Digital Director, Holland and Barrett Garret Bridgeman, Managing Director & COO, Mails & Parcels, An Post 4PX Steve Barrett, VP of EMEA at PagerDuty
12:15 ‐ 12:35 Bruce Harryman, Senior Manager Distribution Network Planning, John Lewis & Partners
12.35-12.55 Steve Oliver, CEO & Founder, Music Magpie Neil Ashworth, CCO, Yodel and CEO, CollectPlus
12:55 ‐ 13:15 Julia Bindley, Partner & Operations Director, not on the high street Patrick Gallagher, CEO, CitySprint Group Santosh Sahu, CEO, On The Dot
13:15 ‐ 14:30 Lunch
eCommerce and Customer Experience Stream Theatre 1: Opportunities and Challenges Logistics and Carrier Stream Theatre 2: Cross Border Solutions Theatre
14:30 ‐ 14:45 Richard Orme, CTO, Photobox Philippe Hemard, Founder of PHC, Former Amazon Logistics EU Vice President Oman Post
14:45 ‐ 15:00 Yuval Tori, Head of Europe, Bringg
15:00 - 15:15 Returns session Cross Border Opportunities - Neill O'Sullivan, Managing Director, Cross Border Direct; Tom Forbes, VP Customer Delivery & International, MetaPack
15:15 ‐ 15:30
15:30 ‐ 16:00 Afternoon Coffee Break
Afternoon Sessions
16:00 – 16:30 Panel: 'The Changing Fundamentals of the final-mile' Chaired by Duncan Licence, VP Global Solutions & New Products, MetaPack Panellists: Martijn de Lange, CEO, Hermes; Shirley Rodrigues, Deputy Mayor, Environment & Energy, Greater London Authority; Ulrich Dehmer, Global Program Manager - TMS, Kuehne + Nagal; Daniel Rueda, Founder & CEO, Open Pricer; Doug MacGrain, Group Customer Delivery Manager, Wiggle
16:30 ‐ 17:00 Panel: 'Who owns the relationship with the Customer?' Chaired by Zoë Schouten, Pre Sales Manager, MetaPack Panellists: Chris Griffin; Matt Rogers, Delivery Solutions & Returns Director, ASOS; Dwain McDonald, CEO, DPD; Klaus Göldenbot, Group CEO, Nisbets; Alex Vassiliev, Chief International Officer, Yandex Market
17:00 ‐ 17:10 Closing Remarks from John Clem, General Manager, MetaPack and Chief Product & Strategy Officer, Stamps.com
17:10‐ 18:30 Networking Networking Drinks Reception and Delivery Excellence Awards Presentation
MetaPack reserves the right to change the contents of the program, speakers or sequence at any time due to circumstances beyond its control