PRIVACY POLICY

Privacy Policy 

 

INTRODUCTION 

 

Thank you for visiting our website. Metapack Ltd & Metapack Group Companies respect your privacy and are committed to protecting your personal data. This privacy notice informs you how we look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you. By using the site, you are accepting the practices described in this privacy policy. 

  1. Important information and who we are 
  2. The data we collect about you 
  3. How is your personal data collected? 
  4. How we use your personal data 
  5. Disclosures of your personal data 
  6. International transfers 
  7. Data security 
  8. Data retention 
  9. Your legal rights 

 

1.IMPORTANT INFORMATION & WHO WE ARE 

 

PURPOSE OF THIS PRIVACY NOTICE
This privacy notice aims to give you information on how Metapack collects and processes your personal data through your use of this website, including any data you may provide through this website. 

This website is not intended for children and we do not knowingly collect data relating to children. 

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements any specific notices and is not intended to override them. 

 

CONTROLLER OR PROCESSOR
Metapack is made up of different legal entities including but not limited to Metapack Limited, Metapack Holdings USA Inc, Abol Software Inc, Abol Software Limited, Metapack Poland Sp. z.o.o, Metapack Germany GMBH, Total Delivery Management Limited, Send A2B Limited, Metapack France SAS and Metapack Far East Limited. This privacy notice is issued on behalf of the Metapack Group so when we mention “Metapack”, “we”, “us” or “our” in this privacy notice, we are referring to the relevant company in the Metapack Group responsible for processing your data. 

With respect to information collected from this website, Metapack is the data controller and responsible for this website. 

Metapack also processes data on behalf of its customers and in accordance with their instructions. Metapack is a data processor with respect to third-party data provided to it by its customers. Where Metapack is the data processor, you should make any requests for information or to exercise your rights directly to the data controller. 

HOW TO CONTACT US 

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below. 

The Data Privacy Manager
Metapack Ltd, 4th Floor, 200 Grays Inn Road, London WC1X 8XZ
[email protected] 

We would appreciate the chance to deal with any concerns, so please contact us in the first instance. 

You have the right to make a complaint at any time to the relevant supervisory authority for data protection issues. In the UK, this is the Information Commissioner’s Office,www.ico.org.uk. 

 

CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
We keep our Privacy Policy under regular review. Any updates will be published at this URL. Please review the policy regularly. This version was last updated May 2018. 

It is important that the personal data we hold about you is accurate and current. It is your responsibility to keep us informed if your personal data changes during your relationship with us. 

 

THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. 

 

  1. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). 

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows: 

  • Identity Dataincludes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and genderimages transmitted via a videotelephony/chat service (if applicable). 
  • Contact Dataincludes billing address, delivery address, email address and telephone numbers. 
  • Financial Dataincludes bank account and payment card details. 
  • Transaction Dataincludes details about payments to and from you and other details of products and services you have purchased from us. 
  • Technical Dataincludes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. 
  • Profile Dataincludes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. 
  • Usage Data includes information about how you use our website, products and services. 
  • Marketing and Communications Dataincludes your preferences in receiving marketing from us and our third parties and your communication preferences. 

 

We also collect, use and shareAggregated Datasuch as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice. 

We do not collect anySpecial Categories of Personal Dataabout you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). We do not collect any information about criminal convictions and offences. 

IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. 

 

  1. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through: 

  • Direct interactions.You may give us your Identity, Contact, Financial, Profile and Marketing Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: 
  • apply for our products or services; 
  • create an account on our website; 
  • subscribe to our service or publications; 
  • request marketing to be sent to you; 
  • enter a competition, promotion or survey; 
  • register for an event; or 
  • give us some feedback. 
  • Automated technologies or interactions.As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details. 
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below: 
  • Technical Data from the following parties:
    (a) analytics providers such as Google which may be based inside or outside the EEA;
    (b) advertising networks which may be based inside or outside the EEA; and
    (c) search information providers which may be based inside or outside the EEA. 
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services which may be based inside or outside the EEA. 

 

  1. HOW WE USE YOUR PERSONAL DATA

 

LAWFUL BASIS
We will only use your personal data in accordance with applicable laws. There are a number of lawful bases for processing personal data. Most commonly, we will use your personal data in the following circumstances: 

  • Where we need toperform the contractwe are about to enter into or have entered into with you. This means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. 
  • Where it is necessary for ourlegitimate interests(or those of a third party) and your interests and fundamental rights do not override those interests. 
  • This means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). 
  • Where we need tocomply with a legal or regulatory obligation. This means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to. 

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us, and unsubscribe links are included on every marketing communication. Please see the table below to understand the lawful basis that we will rely on to process your personal data in various circumstances. 

 

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. 

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. 

 

Purpose/Activity  Type of data  Lawful basis for processing including basis of legitimate interest 
 To register you as a new customer  (a) Identity
(b) Contact 
Performance of a contract with you 
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us  (a) Identity
(b) Contact
(c) Financial
(d) Transaction (e) Marketing and Communications 
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us) 
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Gathering opinions and feedback on our products and services   (a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications 
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services) 
To enable you to register for an event, complete a survey or provide feedback and information about your use of our products and services  (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications 
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products and services, to develop them and grow our business) 
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)  (a) Identity
(b) Contact
(c) Technical 
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, information security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation 
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you  (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications (f) Technical 
Necessary for our legitimate interests (to study how customers use our products and services, to develop them, to grow our business and to inform our marketing strategy) 
To use data analytics to improve our website, products and services, marketing, customer relationships and experiences  (a) Technical
(b) Usage 
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) 
To make suggestions and recommendations to you about products or services that may be of interest to you  (a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile 
Necessary for our legitimate interests (to develop our products and services and grow our business) 

 

MARKETING
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. 

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). 

You will receive marketing communications from us if you have: 

  • requested information from us; 
  • purchased products or services from us; 
  • provided us with your details when you attended an event, conference, trade show; 
  • provided us with your details when you registered for an event, competition, or promotion; provided us with your details for any other reason; 

 

and, in each case, you have not opted out of receiving that marketing. 

 

THIRD-PARTY MARKETING
We will get your express opt-in consent before we share your personal data with any company outside the group of companies for marketing purposes. 

 

OPTING OUT
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at[email protected]at any time. 

 

 

COOKIES
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy. 

 

CHANGE OF PURPOSE 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. 

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. 

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. 

 

  1. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.