AGENDA

Hear inspiring keynotes, see thought-provoking presentations and gather the latest industry research shaping the debate around the delivery experience.

Tuesday 2nd February Wednesday 3rd February
The eCommerce boom after the dust has settled The next era of eCommerce fulfillment
14.00 - 14.15 Opening address
Bruce Fair, Chief Revenue Officer, Metapack
14.00 - 14.30 Metapack Keynote
Competing on fulfillment in the All-Delivery Era

Duncan Licence, VP Product & Partnerships, Metapack
14.15 - 14.45 Keynote: The next big challenges for pandemic-era retail and beyond
Richard Lim, CEO, Retail Economics
14.30 - 15.00 Industry Keynote: Fulfillment experience of the future
Ines van Gennip, UK Country Lead, Amazon Shipping
14.45 - 15.30 Power Panel: Managing the fallout of the eCommerce boom
Chaired by Patrick Wall, Founder and ex-CEO, Metapack Panellists: Gary Grant, Founder and Executive Chairman, The Entertainer; Ian Jindal,Founder and Editor in Chief, Internet Retailing; Tom Forbes, SVP, Carriers, Metapack
15.00 - 15.10 Break
15:30 - 15:45 Retailer interview: Scaling up in 2021
Chris Mackie, VP Customer Success, Metapack; Karl Harwood, Head of Distribution - Supply Chain, Missguided
15.10 - 15.40 Retailer interview: Re-thinking bricks and mortar: getting stores to work for you in an All-Delivery context
Duncan Licence, VP Product & Partnerships, Metapack;
Paz Khorana, Head of Multichannel Operations, Holland & Barrett
15.45 - 16.30 Carrier interview: Total resilience
Tom Forbes, SVP, Carriers, Metapack;
Jon Nicholson, Sales Director Royal Mail Parcels, Royal Mail
15.40 - 16.25 Power Panel: The retention puzzle: Holding on to new customers in the eCommerce boom
Chaired by: Emma Clarke, Product Manager, Metapack; Panellists: Jo Causon, CEO, Institute of Customer Service; Chris Kellner, VP Sales and Partnerships, Digital Genius; Martyn Oakley, Customer Operations Director, Laithwaites Wine
16.30 - 16.35 Break 16.25 - 16.30 Break
16.35 - 17.25 Fireside Chat: What Top U.S. Retailers are Doing to Deliver Shoppers a Spot-on Post-Order Experience
Moderator: Kent Allen, Co-Founder, Global eCommerce Leaders Forum (GELF); Brian McAllister, Global DTC Operations Manager, Burton Global; John Clem, General Manager, Metapack
16.30 - 17.00 Carrier interview: Delivering sustainable fulfillment
David Randall, Director Sustainable Delivery, Metapack; Gilles Ferrandez, Commercial Sales Director, An Post Commerce
17.00 - 17.05 Closing remarks