Agenda
Coming Soon
FEB 11
Royal Lancaster
Hotel
London
Agenda
Trends and insights to place you at the forefront of ecommerce strategy and set the tone for a successful 2024
FEB
06
Royal
Lancaster
Hotel
London
Themes
07:30 – 09:15
Registration and Welcome Coffee – Exhibition Opens
Morning Plenary – Ballroom
09:15 – 09:30
Welcome to The Delivery Conference 2024
A warm welcome to The Delivery Conference 2024 from Auctane. Here we’ll kick things off and set the scene for what you can expect from the day.
Albert Ko
CEO
09:30 – 10:10
Unveiling upcoming trends for the ecommerce industry
In this session, we will showcase key findings from our yearly Ecommerce Delivery Benchmark Report as well as discuss innovative strategies that you can implement to grow your business.
Richard Lim
CEO
Albert Ko
CEO
10:10 – 10:45
Panel – Bouncing back and laying the groundwork for growth
That’s right, another year has passed, one that has proven as unpredictable as ever. Many businesses are still dealing with challenges such as reduced consumer spending, higher operating costs, and continued supply chain disruptions (to name a few). We’ve brought together a group of experts to discuss how the industry can conquer these challenges, come back stronger, and prosper in 2024.
Rob Owst
Head of Home Delivery
Lucy Matchett
Manager, Retail and Leisure Team
Richard Lim
CEO
Sahil Jaggi
District Marketing Director
10:45 -11:30
Morning Coffee Break – Exhibition Hall
TRACK 1:UPGRADING YOUR CUSTOMER EXPERIENCE
TRACK 2:CARRIERS AND LOGISTICS INNOVATION
TRACK 3:USING MARKETPLACES TO MAXIMISE GROWTH
TRACK 4:DISCOVERY THEATRE
11:30 – 12:00
TRACK 1
Omnichannel retail – Adapting to changing consumer behaviour
Consumer behaviour is evolving. Not only are they becoming more demanding but the channels they shop on are more varied than ever before, including in-store, online, marketplaces, and more. For success, you need to identify and understand every step of your buyer’s journey and optimise it from all angles. This session will explore initiatives and strategies that can be implemented to perfect your omnichannel approach, from the awareness stage to the delivery of your product.
Andrew Sammars
Senior Director, Customer Success
Gary Page
GM, Customer Delivery & Collection Operations
TRACK 2
Increasing customer loyalty and acquisition through last-mile delivery
Innovation is rife in last-mile delivery and it’s being used as a way for businesses to differentiate themselves from the competition. With higher consumer expectations around sustainability, delivery options, increased transparency, and more, we hear from experts in the field on how last-mile delivery can increase customer loyalty and acquisition.
Jonathan Jenssen
Co-Founder & CEO
TRACK 3
Optimising your presence on marketplaces to increase revenue
More and more shoppers are turning to marketplaces to purchase their goods. The variety that marketplaces offer, from horizontal marketplaces selling a wide array of products to more niche, vertical marketplaces offering a specific product type, there is something for everyone. In this session, experts will provide businesses with valuable insights and strategies to optimise their presence on marketplaces and increase revenue.
Matt Anderson
Chief Strategy Officer
Saarika Nathwani
Commerce Consultant
Robert Bassett
Director, Enterprise Sales
TRACK 4
Beyond Borders: Mastering customs processes to ensure great customer experience
Join our session to learn more about borderless e-commerce and the crucial role it can play in helping you to grow your business. We’ll explore challenges and break down the critical elements for success. Learn practical strategies to simplify processes, from handling customs details to improving returns. This session is your guide to mastering the art of selling abroad.
John Douglas
Program Owner
12:00 – 12:30
TRACK 1
Developing a customer-centric strategy to drive lifetime value
In this session, Aura Hita Losa from On and Emma Clarke from Metapack will discuss the role both customer experience strategy and delivery play in acquiring, converting, and retaining customers, as well as identifying areas of innovation for 2024 and beyond.
Aura Hita Losa
CX Automations Specialist
Emma Clarke
Director of Product Management
TRACK 2
Using automation to create a scalable global operation
Manual processes are becoming a thing of the past. We’re seeing automation in all operational aspects of a business, as a way of becoming more efficient and effective. Automation is particularly handy when it comes to shipping and this session will explore how and why automation plays a leading role in creating a scalable global operation.
Daniel Corbett
VP Sales, Europe
Dave Middleton
Head of Carrier Management
TRACK 3
The marketplace customer delivery experience: Who’s responsible?
The seller or the platform? That’s the question. Buyers on marketplaces expect a convenient and efficient delivery experience. We’ll be discussing who’s responsible for ensuring this and how an excellent experience can be achieved to improve the success of both marketplaces and sellers.
Bojan Dolenc
Senior Strategic Sales Manager
Federica Miselli
Global Digital Business Director
TRACK 4
The last mile: blocker or unlocker of growth?
Your growth is not an island. It’s happening alongside a growing market and within a rapidly changing ecommerce system. To avoid a house of cards scenario we need a last mile sector that’s built to absorb that growth and to rapidly decarbonise at the same time. Learn about Zedify’s work with major brands to turn around their urban last mile deliveries with a cargo bike-first model.
Rob King
Co-Founder & CEO
12:30 – 13:00
TRACK 1
Using data to empower your ecommerce experience
Understanding your existing and prospective customers using data is a crucial part of maximising your efficiency and effectiveness. The right insights help create a clearer picture of the nuances that exist in specific countries and customer segments. The session will outline how data can be employed to create ecommerce and delivery experiences that convert and build loyalty.
Paul Nightingale
Customer Engineer
Bex Postlethwaite
Industry Manager
TRACK 2
Panel – How to navigate the increasingly complex landscape of cross-border commerce
Cross-border commerce is an aspect of shipping that never seems to get any easier. With the current climate, we expect to see a more complex landscape, with both old and new challenges in abundance. That’s why this session will focus on offering practical advice on how you can face these challenges and continue to expand your operations.
Max O’Brien
Regional Sales Director
Ryan Hunter
SVP Sales
Carolyn Park
Vice President Supply Chain Optimisation
David Randall
VP of Carriers
TRACK 3
The rising popularity of recommerce and its impact
Recommerce is currently booming. People are becoming more open to buying used goods and marketplaces such as eBay and Depop are prime examples of this thriving industry. Plus, there’s the sustainability factor, as retail is one of the biggest contributors to waste on our planet. This session will measure the impact of recommerce as well as offer insight into the potential benefits to businesses who are considering entering the recommerce realm.
Katy Medlock
GM UK
Molly Scoular-Sutton
Senior Commercial Manager
Katie Searles
Editor of DeliveryX and Internet Retailing
TRACK 4
Creating tomorrow’s sustainable logistics today
How can sustainable shipping service providers bring e-commerce retailers closer to achieving their sustainability goals? Join Amazon Shipping as they discuss their latest initiatives in sustainable parcel delivery and learn how opting for sustainable shipping services can align with your business carbon reduction targets.
Paul McKeever
Head of Large Retailer Sales
Victoria Hills
Head of Sustainability
13:00 – 14:00
Lunch – Exhibition Hall
14:00-14:30
Track 4
The Rise of Locker Delivery in the UK
The Rise of Locker Delivery in the UK Delivery lockers are coming of age, and InPost – the UK’s #1 network provider – is leading the way. In a new study of consumer attitudes towards online delivery, we show more than half of consumers have now used a Delivery Locker at least once, especially for online returns and ReCommerce. Consumers see Delivery Lockers as the environmentally friendly choice for delivery, both reducing last-mile emissions and helping growth in the circular economy by facilitating return journeys. Retailers have worked hard to offer consumers a full choice of sales channels – now is the time to offer the full range of delivery options, including Locker Delivery.
Pete Blackburn
International Commercial Director
14:30-15:00
Online Shoppers Aren’t Just Looking for Fast and Reliable Ways to Get What They Need. They Demand It!
Caroline Varga
Head UK & Ireland
15:00 – 15:30
Supply chain resilience in a growing and ever changing e-commerce landscape
Adam Jones
Director of Business Development and Sector Strategies
THE FUTURE OF ECOMMERCE
Track 4: Discovery Theatre
14:00 – 14:45
Keynote speaker – The rapid evolution of AI and how it will impact ecommerce
There’s no doubt you’ve heard about AI, its role in modern-day society, and the potential role it will play in the future. Our keynote speaker will shed light on AI, its rapid evolution, and the implications it has for ecommerce and delivery experiences.
Nina Schick
Author, Generative AI Expert, Founder of Tamang Ventures
14:00-14:30
Track 4
The Rise of Locker Delivery in the UK
The Rise of Locker Delivery in the UK Delivery lockers are coming of age, and InPost – the UK’s #1 network provider – is leading the way. In a new study of consumer attitudes towards online delivery, we show more than half of consumers have now used a Delivery Locker at least once, especially for online returns and ReCommerce. Consumers see Delivery Lockers as the environmentally friendly choice for delivery, both reducing last-mile emissions and helping growth in the circular economy by facilitating return journeys. Retailers have worked hard to offer consumers a full choice of sales channels – now is the time to offer the full range of delivery options, including Locker Delivery.
Pete Blackburn
International Commercial Director
14:45 – 15:30
Panel – Discussing the risks AI poses and opportunities it offers
We’ll bring together a variety of experts to discuss the topics touched on by the keynote speaker and expand on both the risks AI poses and the opportunities it offers.
Howe Gu
Managing Director, EMEA Region
Murvah Iqbal
Founder and Co-CEO
SJ Grabiec
Global Head of CX and Fraud
Kirti Lalwani
Senior Director of Engineering
14:30-15:00
Online Shoppers Aren’t Just Looking for Fast and Reliable Ways to Get What They Need. They Demand It!
Caroline Varga
Head UK & Ireland
15:00 – 15:30
Supply chain resilience in a growing and ever changing e-commerce landscape
Adam Jones
Director of Business Development and Sector Strategies
15:30 – 16:00
Afternoon Coffee Break – Exhibition Hall
Afternoon Plenary – Ballroom
16:00 – 16:30
Solving industry challenges by driving commerce forward
Solutions that put the customer first are essential to solving many of the challenges the industry faces today. Alexander Stevenson, Chief Product Officer at Auctane, will discuss how a forward-thinking and customer-centric product strategy can unlock the door to global expansion and breed success in ecommerce.
Alexander Stevenson
Chief Product Officer
16:30 – 16:40
Closing Remarks
Albert Ko
CEO
16:40 – 18:00
Exhibition Hall Drinks Reception
