Agenda

Latest trends, fresh insight and actionable strategies from leaders across the entire ecommerce delivery ecosystem.

10:00 am

20 min

Welcome and Metapack Update

  • Patrick Wall

    Founder and Ex-CEO, Metapack
  • Duncan Licence

    VP of Product, Metapack
Metapack Founder and Ex-CEO, Patrick Wall and VP of Product Duncan Licence will reveal how Metapack’s customers performed during Peak 2021, and deliver an outlook for 2022, including key findings from our upcoming Ecommerce Delivery Benchmark Report. They’ll also reveal the most exciting Metapack product updates, and explain what to expect from TDC 2022.

Speakers

Patrick Wall

Founder and Ex-CEO, Metapack

Duncan Licence

VP of Product, Metapack

10:20 am

30 min

Keynote: Delivery experience – the underrated differentiator

  • Clare Bailey

    Founder, The Retail Champion
The exponential growth of ecommerce means more customers, but higher acquisition costs. The key to retaining hard-won customers is a knockout delivery experience. In this keynote, retail expert Clare Bailey explains how to provide end-to-end shopping experiences that will satisfy even the most demanding customers.

Clare Bailey

Founder, The Retail Champion

10.50 am

20 min

Product launch: Delivery Tracker API

11:15 am

45 min

Panel: Succeeding in an ecommerce-first economy

  • Liam Downes

    Director of Strategy & Customer Success, tryzens
  • Patrick Wall

    Founder and Ex-CEO, Metapack
  • Gareth Rees-John

    Chief Digital Officer, Kurt Geiger
  • Pablo Ramos

    Director of Strategy Europe, UPS
The ecommerce-first economy we’ve been talking about for so long has finally arrived. In this panel, experts from across the full industry ecosystem will discuss rising consumer expectations, the impact this has had on different categories, as well as strategies retailers can employ to manage additional pressures placed on delivery services.

Speakers

Liam Downes

Director of Strategy & Customer Success, tryzens

Patrick Wall

Founder and Ex-CEO, Metapack

Gareth Rees-John

Chief Digital Officer, Kurt Geiger

Pablo Ramos

Director of Strategy Europe, UPS

12:00 pm

15 min

Product launch: Delivery Intelligence

12:15 pm

45 min

Break

Networking and virtual booths

1:00 pm

30 min

Repurposing the physical store

  • Dan Corbett

    Sales Manager Northern Europe & Eastern Europe, Metapack
  • Jack Dowling

    Senior Business Transformation Manager, Frasers Group
  • Daniel Inglis

    Worldwide Account Manager, FedEx Express
In this session, experts from retail- and carrier-side will discuss tactics to leverage physical store estate in an ecommerce-first economy.

Speakers

Dan Corbett

Sales Manager Northern Europe & Eastern Europe, Metapack

Jack Dowling

Senior Business Transformation Manager, Frasers Group

Daniel Inglis

Worldwide Account Manager, FedEx Express

1:45 pm

30 min

Ecommerce delivery of the future

  • Tom Forbes

    Senior Vice President, Carriers, Metapack
  • Sean Smith

    Multichannel Operations Manager, Holland & Barrett
  • Amanda Whiteside 

    Head of Customer Programs, Amazon Shipping
  • Mathias Krieger

    CEO, Hived
Everyone loves home delivery, but as pressure on delivery services increases, retailers and consumers alike must explore new options. In this session industry experts discuss current and emerging methods set to redefine the delivery landscape.

Speakers

Tom Forbes

Senior Vice President, Carriers, Metapack

Sean Smith

Multichannel Operations Manager, Holland & Barrett

Amanda Whiteside 

Head of Customer Programs, Amazon Shipping

Mathias Krieger

CEO, Hived

2:30 pm

60 min

Delivery preference by demographic

  • Richard Lim

    CEO, Retail Economics
  • Duncan Licence

    Global Vice President, Product, Metapack
70% of basket abandonment happens because customers can't see the delivery options they want. In this session, we reveal the latest findings on global consumer delivery preferences, as outlined in our upcoming Ecommerce Delivery Benchmark Report 2022.

Speakers

Richard Lim

CEO, Retail Economics

Duncan Licence

Global Vice President, Product, Metapack

3:30 pm

30 min

Interview: Driving efficiency in the all-delivery era

  • David James

    Group Director SCM, boohoo group
  • Martin Swanson

    VP of Account Management, Metapack
In this interview we discuss the role of smart technology and delivery intelligence in building more efficiency into the last mile for fast-fashion retailer Boohoo.

Speakers

David James

Group Director SCM, boohoo group

Martin Swanson

VP of Account Management, Metapack

4:15 pm

45 min

Overcoming barriers to cross-border expansion

  • Nabil Zaghloul

    CEO, APG
  • Alex Johnston-Smith

    Carrier Market Analyst, Metapack
  • Adam Scholes

    Head of Delivery Solutions – UK & ROW, ASOS
Cross-border ecommerce has never been so attractive, but international customers can be costly to reach and difficult to please. In this session, a panel of industry experts will discuss the logistic barriers to expansion and how to break them down.

Speakers

Nabil Zaghloul

CEO, APG

Alex Johnston-Smith

Carrier Market Analyst, Metapack

Adam Scholes

Head of Delivery Solutions – UK & ROW, ASOS

5:00 pm

30 min

Panel: Pathways to sustainable delivery

  • Elaine Kerr

    CEO, DPD UK
  • Alex Wright

    Senior Director of Product, Global SCM Tech, HelloFresh
  • David Randall

    Director Sustainable Delivery, Metapack
We need to reduce our impact on the environment, and urgently. Ecommerce, and more specifically online parcel delivery, must play a part. In this session we gather industry experts to discuss how to implement sustainable delivery without increasing cost or limiting consumer convenience.

Speakers

Elaine Kerr

CEO, DPD UK

Alex Wright

Senior Director of Product, Global SCM Tech, HelloFresh

David Randall

Director Sustainable Delivery, Metapack

5:30 pm

15 min

Announcement: The Delivery Conference 2023

  • Ton Ter Laak

    Senior Vice President, Sales EMEA, Metapack
We summarize highlights of the day before revealing important information regarding next year’s event.

Speakers

Ton Ter Laak

Senior Vice President, Sales EMEA, Metapack