Agenda

Latest trends, fresh insight and actionable strategies from leaders across the entire ecommerce delivery ecosystem.

07:30 - 09:00

Registration and Welcome Coffee / Exhibition Opens

Morning Plenary
09:00 - 09:10

Welcome to The Delivery Conference 2023

  • Tom Forbes,

    Chief Commercial Officer, Metapack

Tom Forbes,

Chief Commercial Officer, Metapack

Morning Plenary
09:10 - 09:50

Unveiling upcoming trends for the retail industry in 2023

  • Richard Lim

    CEO, Retail Economics
  • Andrew Norman

    Managing Director Metapack & ShipEngine
In this session, Managing Director of Metapack, Andrew Norman, will discuss with CEO of Retail Economics, Richard Lim, key findings from the latest Ecommerce Delivery Benchmark Report, a collaboration between both companies. The report analyzes data from 8,000 consumers and 700 merchants across 8 key international markets to uncover how an impending recession will impact spending in several major international markets, as well as the strategies online retailers around the world are employing to maintain resilience.

Richard Lim

CEO, Retail Economics

Andrew Norman

Managing Director Metapack & ShipEngine

09:50 - 10:30

Panel – The battle for survival in 2023

  • Moderator: Patrick Wall

    Metapack Founder and ex-CEO, Metapack
  • Gary Page

    General Manager, Customer Delivery and Collection Operations, John Lewis
  • Jim Rudall

    Chief Revenue Officer, Head of Revenue, EMEA, Shopify
  • Karan Chaudhry

    Product Owner, SCM Tech, HelloFresh
We’ve said it before, but perhaps never with greater accuracy: the industry is facing more challenges than ever. From reduced consumer spending, higher operating costs and continued supply chain unpredictability, the battle for survival in ecommerce is fiercer than ever. In this panel, players from across the ecommerce delivery ecosystem come together to discuss strategies to survive and thrive in 2023, despite the challenges.

Moderator: Patrick Wall

Metapack Founder and ex-CEO, Metapack

Gary Page

General Manager, Customer Delivery and Collection Operations, John Lewis

Jim Rudall

Chief Revenue Officer, Head of Revenue, EMEA, Shopify

Karan Chaudhry

Product Owner, SCM Tech, HelloFresh

10:30 - 11:00

Morning Coffee Break – Exhibition Hall

Ecommerce experience stream
11:00 - 11:30

Enterprise product update

Future of delivery stream
11:00 - 11:30

Technology’s future in the final mile

  • Moderator: Alex Johnston-Smith

    Manager, Market Analysis, Metapack
  • Jonathan Jenssen

    CEO, Relay
It seems like forever that the industry has been discussing the potential of technology to address the inherent challenges of the final mile, from cost-to-serve through to labor shortages and more. How far away are we from an era of drones, delivery robots and autonomous vehicles, and what practical prospects for improvement do they offer? Tune in to this session to find out.

Moderator: Alex Johnston-Smith

Manager, Market Analysis, Metapack

Jonathan Jenssen

CEO, Relay

Discovery theater
11:00 - 11:30

Mathias Krieger, Co-founder, HIVED

Mathias Krieger

Co-founder, HIVED

11:30 - 12:00

The store: back to the fore

  • Moderator: Steve Allen

    VP Sales EMEA, Metapack
  • Karen Gibson

    Senior Manager, Asda
Who said high street retail was dead? As populations re-emerge in the wake of COVID-19, the physical store is experiencing somewhat of a comeback. And it’s not just because of an increase in customers through the door. After savvy brands learned to leverage physical real estate in non-traditional ways, stores have emerged as multipurpose hubs: part sales channel, part brand experience touchpoint, part fulfillment center. In this session, we hear from experts on how redefining the store has in turn redefined its business.

Moderator: Steve Allen

VP Sales EMEA, Metapack

Karen Gibson

Senior Manager, Asda

11:30 - 12:00

Micromobility in the city – a more efficient way forward

  • Clare Jones

    Chief Commercial Officer, what3words
As the popularity of ecommerce delivery has skyrocketed, city environments have suffered increased traffic congestion and reduced air quality. In this session, experts explain how micromobility can help reduce the impact, without compromising on delivery experience.

Clare Jones

Chief Commercial Officer, what3words

11:30 - 12:00

Auctane: Uniting with carriers and tech platforms

  • Tom Forbes

    Chief Commercial Officer, Metapack

Tom Forbes

Chief Commercial Officer, Metapack

12:00 - 12:30

The power of post-purchase in preserving margins

  • Moderator: Emma Clarke

    Director, Product Management, Auctane
  • Stuart Hill

    Chief Operating Officer, MATCHESFASHION
  • Ivo Menting

    Global eCommerce Supply Chain Lead, JD eCoffee
  • Brian Weston

    Head of Research and Insight, Institute of Customer Service
Faced with a battle to survive in 2023, ecommerce retailers and brands must preserve margins at all costs. Post-purchase is presenting itself as an unlikely lever to maintain customer loyalty, drive down cost to serve, and encourage new business. Retailers explain their own experience of optimizing delivery, tracking and returns.        

Moderator: Emma Clarke

Director, Product Management, Auctane

Stuart Hill

Chief Operating Officer, MATCHESFASHION

Ivo Menting

Global eCommerce Supply Chain Lead, JD eCoffee

Brian Weston

Head of Research and Insight, Institute of Customer Service
12:00 - 12:30

How International Click and Collect is a key online growth driver for retailers

  • Helen Scurfield

    Innovations & Development Director, Asendia UK
As more and more retailers aspire to cross-border e-commerce to grow sales, there is a pressing need to offer an exceptional buying experience, great value, convenience and choice, no matter where in the world customers are. This session will explore the importance of meeting localised needs, and addresses the issue of e-commerce brands wanting to offer Click and Collect overseas, but often not having their own stores in their target countries. Asendia speaker will explore how 3PLs can help with local knowledge, well-established last-mile delivery relationships, and fulfilment networks across different continents.

Helen Scurfield

Innovations & Development Director, Asendia UK

12:00 - 12:30

Amazon Shipping

  • Cheyney Cartwright

    Head of Sales, Amazon Shipping UK

Cheyney Cartwright

Head of Sales, Amazon Shipping UK

12:30 - 13:00

Improving your consumer returns experience

  • Moderator: Daniel Corbett

    Sales Manager NEU, Metapack
  • Jelle Schoenmaker

    VP Product Returns & Managing Director, Cycleon
  • Chris Haighton

    Head of Logistics, The Very Group
Consumer expectations mean the demand to offer a better and more efficient returns experience is on the rise. This session looks at ways you can improve your consumer returns and the benefits you can expect.

Moderator: Daniel Corbett

Sales Manager NEU, Metapack

Jelle Schoenmaker

VP Product Returns & Managing Director, Cycleon

Chris Haighton

Head of Logistics, The Very Group

12:30 - 13:00

Expanding the world of ecommerce

  • Marcus Hurd

    Director, Retail Logistics UK, Stuart
A range of new delivery services have transformed services across a whole gamut of industries, from travel and mobility, right through to grocery shopping. Now we see more and more people harnessing the power of ecommerce, from enterprising students to corner stores, to satisfy the rising demand for quick and efficient delivery.

Marcus Hurd

Director, Retail Logistics UK, Stuart

12:30 - 13:00

Chris Kellner, VP Sales & Partnerships, DigitalGenius

  • Chris Kellner

    VP Sales & Partnerships, DigitalGenius

Chris Kellner

VP Sales & Partnerships, DigitalGenius

13:00 - 14:00

Lunch

The Future of ecommerce
14:00 - 14:40

Keynote: Economical and green ecommerce: what next?

  • Jack Stratten,

    Head of Trends, Insider Trends
There is a growing demand for retailers to offer greener and more affordable consumer services in the world of ecommerce. An expert will discuss how retailers can successfully harness strategies while catering to consumer desires.

Jack Stratten,

Head of Trends, Insider Trends

Discovery theater
14:00 - 14:30

Parcel Pending By Quadient

14:40 - 15:25

Panel – Sustainable ecommerce: no longer a nice to have

  • Moderator: Tom Forbes

    Chief Commercial Officer, Metapack
  • Peter Blackburn

    International Commercial Director, InPost
  • Sandra Rolling

    Director of Transport, The Climate Group
Consumerism is one of the biggest contributors to waste on our planet, so it makes sense that ecommerce has a massive role to play in reducing its impact on the environment. In this panel we discuss opportunities across the entire supply chain, from greener delivery through to the increasing popularity of ‘re-commerce’.

Moderator: Tom Forbes

Chief Commercial Officer, Metapack

Peter Blackburn

International Commercial Director, InPost

Sandra Rolling

Director of Transport, The Climate Group

14:30 - 15:00

TBA

15:30 - 16:00

Afternoon Coffee Break

Afternoon Plenary - Ballroom
16:00 - 16:30

Panel – Roadmap for the Future of the Industry

  • Moderator: Eduardo Gulias

    VP of Engineering, Auctane
  • Carolyn Park

    Vice President Supply Chain, RS Components
  • Craig Summers

    Managing Director UKI, Manhattan Associates
  • Toby Hay

    Managing Director e-commerce Marketing, FedEx Express Europe

Moderator: Eduardo Gulias

VP of Engineering, Auctane

Carolyn Park

Vice President Supply Chain, RS Components

Craig Summers

Managing Director UKI, Manhattan Associates

Toby Hay

Managing Director e-commerce Marketing, FedEx Express Europe

16:30 - 16:45

Closing remarks

  • Andrew Norman

    General Manager - Metapack & ShipEngine

Andrew Norman

General Manager - Metapack & ShipEngine

17:00 - 18:30

Networking reception