Agenda
Latest trends, fresh insight and actionable strategies from leaders across the entire ecommerce delivery ecosystem.
07:30 - 08:50
Registration and Welcome Coffee / Exhibition Opens
Morning Plenary
09:00 - 09:10
Welcome and State of the Industry
09:10 - 09:40
Keynote: Sustainability and ecommerce: what next?
There is a growing demand for greener solutions in the world of ecommerce. In this panel, experts will discuss how retailers can successfully harness sustainable strategies while catering to consumer desires for more sustainable delivery methods
09:40 - 10:10
Panel – The battle for survival in 2023
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Patrick Wall
Metapack Founder and ex-CEO, Metapack
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Gary Page
General Manager, Customer Delivery and Collection Operations, John Lewis
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Jim Rudall
Chief Revenue Officer, Head of Revenue, EMEA, Shopify
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Karan Chaudhry
HelloFresh
We’ve said it before, but perhaps never with greater accuracy: the industry is facing more challenges than ever. From reduced consumer spending, higher operating costs and continued supply chain unpredictability, the battle for survival in ecommerce is fiercer than ever. In this panel, players from across the ecommerce delivery ecosystem come together to discuss strategies to survive and thrive in 2023, despite the challenges.
Patrick Wall
Metapack Founder and ex-CEO, Metapack
Gary Page
General Manager, Customer Delivery and Collection Operations, John Lewis
Jim Rudall
Chief Revenue Officer, Head of Revenue, EMEA, Shopify
Karan Chaudhry
HelloFresh
10:10 - 10:40
Retailer Showcase
A retailer showcases strategies that resulted in growth and transformation in their ecommerce delivery experience.
10:40 - 11:10
Morning Coffee Break – Exhibition Hall
Ecommerce experience stream
11:00 - 11:30
Enterprise product update
Future of delivery stream
11:00 - 11:30
Technology’s future in the final mile
It seems like forever that the industry has been discussing the potential of technology to address the inherent challenges of the final mile, from cost-to-serve through to labor shortages and more. How far away are we from an era of drones, delivery robots and autonomous vehicles, and what practical prospects for improvement do they offer? Tune in to this session to find out.
Discovery theater
11:00 - 11:30
Mathias Krieger, Co-founder, Hived
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Mathias Krieger
Co-founder, Hived
Mathias Krieger
Co-founder, Hived
11:30 - 12:00
The store: back to the fore
Who said high street retail was dead? As populations re-emerge in the wake of COVID-19, the physical store is experiencing somewhat of a comeback. And it’s not just because of an increase in customers through the door. After savvy brands learned to leverage physical real estate in non-traditional ways, stores have emerged as multipurpose hubs: part sales channel, part brand experience touchpoint, part fulfillment center. In this session, we hear from experts on how redefining the store has in turn redefined its business.
11:30 - 12:00
Micromobility in the city – a more efficient way forward
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Clare Jones
Chief Commercial Officer, what3words
As the popularity of ecommerce delivery has skyrocketed, city environments have suffered increased traffic congestion and reduced air quality. In this session, experts explain how micromobility can help reduce the impact, without compromising on delivery experience.
Clare Jones
Chief Commercial Officer, what3words
11:30 - 12:00
Auctane
12:00 - 12:30
The power of post-purchase in preserving margins
Faced with a battle to survive in 2023, ecommerce retailers and brands must preserve margins at all costs. Post-purchase is presenting itself as an unlikely lever to maintain customer loyalty, drive down cost to serve, and encourage new business. Retailers explain their own experience of optimizing delivery, tracking and returns.
12:00 - 12:30
How to succeed with cross-border shipping
We live in a world where the ability to ship globally is an integral part of growth in ecommerce. This session will focus on strategies you can implement to overcome barriers relating to cross-border shipping, helping you take your business to the next level.
12:00 - 12:30
Amazon Shipping
12:30 - 13:00
How to improve the customer returns experience
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Jelle Schoenmaker
VP Product Returns & Managing Director, Cycleon
A discussion between leading experts on how the returns experience can be optimized for the consumer, in turn encouraging customer retention .
Jelle Schoenmaker
VP Product Returns & Managing Director, Cycleon
12:30 - 13:00
Expanding the world of ecommerce
Technology and the era of apps have transformed services across a whole gamut of industries, from travel and mobility, right through to grocery shopping. Now we see more and more people harnessing the power of ecommerce, from enterprising students to corner stores, to satisfy the rising demand for quick and efficient delivery.
12:30 - 13:00
Chris Kellner, VP Sales & Partnerships, DigitalGenius
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Chris Kellner
VP Sales & Partnerships, DigitalGenius
Chris Kellner
VP Sales & Partnerships, DigitalGenius
13:00 - 14:00
Lunch
The Future of ecommerce
14:00 - 14:40
Unveiling Metapack’s latest research
Discovery theater
14:00 - 14:30
TBA
14:40 - 15:00
Fireside chat: Diversity and Inclusion and inclusive ecommerce
D&I has been a huge focus across the corporate world for the past decade, yet some industries have been slower to adapt than others. There is a social imperative as well as a commercial incentive for ecommerce to become more inclusive, whether through size visualization, personalization for LGBTQ+ consumers, or simply accessibility to website and delivery services. To power inclusivity on the front end, the industry and its ecosystem must do a better job of harnessing diversity within its own ranks. But how?
14:30 - 15:00
Egon Veermäe, Chief Operations Officer, Eurora
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Egon Veermäe
COO, Eurora
Egon Veermäe
COO, Eurora
15:00 - 15:30
Panel – Sustainable ecommerce: no longer a nice to have
Consumerism is one of the biggest contributors to waste on our planet, so it makes sense that ecommerce has a massive role to play in reducing its impact on the environment. In this panel we discuss opportunities across the entire supply chain, from greener delivery through to the increasing popularity of ‘re-commerce’.
15:00 - 15:30
TBA
15:30 - 16:00
Afternoon Coffee Break
Afternoon Plenary - Ballroom
16:00 - 16:30
Panel – Roadmap for the Future of the Industry
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Eduardo Gulias
VP of Engineering, Auctane
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Carolyn Park
Vice President Supply Chain, RS Components
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Craig Summers
Managing Director UKI, Manhattan Associates
Eduardo Gulias
VP of Engineering, Auctane
Carolyn Park
Vice President Supply Chain, RS Components
Craig Summers
Managing Director UKI, Manhattan Associates
16:30 - 16:45
Closing remarks
Andrew Norman
General Manager - Metapack & ShipEngine
17:00 - 18:30