2025 Speakers

Albert Ko

Albert Ko serves as Chief Executive Officer at Auctane, the leading global delivery experience company that operates trusted brands such as ShipStation, Stamps.com, ShipEngine, Metapack, and Endicia. Ko joined Auctane from Early Warning Services (EWS), where he served as CEO. During his four-year tenure leading EWS, best known for the Zelle® payments network, he oversaw 20x growth in financial institutions and 5x growth in volume, while building a strong culture of employee engagement.Prior to his time at EWS, Ko spent more than 13 years at Intuit, where he served in various executive leadership roles, including Chief Transformation Officer, General Manager of Mint, and Head of Product for QuickBooks, where he was instrumental in its global expansion. Ko holds a B.A. in History and International Studies from Yale University and a J.D. from Harvard Law School. He currently serves on the boards of Elation Health and LPL Financial.

Nina Schick

Nina Schick is a world-leading authority on AI. She has been named at the top of world’s 20 best speakers on AI, alongside others including Sam Altman, Demis Hassabis, Geoffrey Hinton.

Nina argues that AI is fundamentally about power and people. She analyses what it means to lead in the Age of AI, examining how AI will transform business, geopolitics and humanity.

Nina was among the first to identify AI as a ‘tipping point for humanity.’ She articulated this vision years before ChatGPT made AI a global phenomenon.

Nina advises several AI and technology companies, including Truepic – the first to build media authentication technology, and Synthesia, the world’s first AI-to-video generation platform.

Nina worked on geopolitical crises, including Brexit, the Russia-Ukraine war and state-sponsored disinformation. She has advised leaders including Joe Biden,

the President of the United States and Anders Fogh Rasmussen, the former Secretary General of NATO.

Gary Page

Gary has 20 years experience in the carrier industry. Gary’s current role is ‘General Manager, Carriers’ at the John Lewis Partnership where he has been a Partner for over 10 years. Gary started his career as a graduate trainee at UPS, progressing into Industrial Engineering before switching to retail.

Rob Owst

Rob Owst is Head of Home Delivery at B&Q, responsible for the performance and growth of the B&Q fulfillment networks to meet ever changing customer needs. Over 8 years in B&Q Kingfisher Rob has led many strategic projects to build the fulfillment capabilities in Kingfisher’s European banners.

Murvah Iqbal

HIVED is building the first sustainable parcel delivery network at scale for a fast and reliable delivery experience. With a 100% electric fleet, live tracking, and on demand customer support within just minutes, retailers choose HIVED to offer their customers an uncomplicated and hassle-free delivery experience. HIVED offers nationwide collection and delivery to all of Greater London for some of the largest international retailers, including ASOS, Zara, and Karen Millen.

Jonathan Jenssen

Jonathan Jenssen is the co-founder and CEO of Relay. Prior to Relay, Jonathan scaled Stuart Delivery UKs business from incubation into the market leader for same day delivery. He began his career in investment banking where he focused on shipping

Lucy Matchett

Manager in OC&C Strategy Consultants Retail and Leisure Team. Experience in advising our clients across both high street retailers, brands and digital pure plays on their ecommerce/ omnichannel proposition, and assessing the importance of delivery/ returns in both customer experience and underlying channel economics

Max O’Brien

Max O’Brien is Global-e’s Sales Director for the UK and the Middle East. Max has been a part of Global-e’s team for over five years. He has extensive experience in the cross-border ecommerce industry, guiding the ecommerce expansion of merchants of all sizes, in line with their current and future international business goals. Max works with some of the largest retailers in the UK and Middle East, strategically advising on the advantages Global-e can bring to large global ecommerce retailers’ setups in order to make their cross-border expansion simple, efficient and profitable. Max holds a BSc Honours degree in International Business Management and Mandarin from the Royal Agricultural University.

Bex Postlethwaite

Bex has 13 years experience in the Retail industry, consulting with leaders across Digital, IT, Marketing and Operations. In her current role at Google, Bex is partnering with Enterprise Retailers to digitally transform using Google’s Cloud solutions.

Richard Lim

Richard is Chief Executive Officer of Retail Economics, an independent economics research consultancy focused on the consumer and retail industry. He also sits on the Strategic Advisory Board at the University of East Anglia’s School of Economics, ranked in the top 10 departments in Economics in the UK. Previously, Richard held the position of Chief Economist at the British Retail Consortium before heading up the Retail Insight and Analytics team. Prior to that, he worked in mergers and acquisitions for Citi. Richard has a wealth of experience in data analytics, retail insight, economics and consumer research.  He lives in London and has a keen interest in behavioural game theory and its application on consumers.

Dave Middleton

I have more than 25 years of experience working in Supply Chain roles in FMCG, Pharmaceuticals, Healthcare and Logistics. Throughout my career, I’ve held management roles in various functions such as Production Planning, Purchasing, S&OP, Warehousing, Transportation and Relationship Management with a bias towards process improvement and building strong, self-sufficient teams.

Since joining GXO, I’ve used my prior experience of managing 3PLs to successfully grow the Carrier Management function while streamlining processes, increasing the use of automation and technology, and providing a world class service to our customers.

Married for 21 years and with an 18 year old son, in my spare time I enjoy travelling, (badly) playing golf and training in Japanese Jiu Jutsu. I’m currently studying part-time for a BSc in Professional Management with a focus on change and innovation.

SJ Grabiec

SJ is the Head of CX & Fraud at AllSaints & John Varvatos, overseeing the Global CX and the Fraud & Payments teams. Her focus lies in implementing and evolving customer experience and online payment and fraud strategies, and plays a pivotal role in managing Direct-to-Consumer operations. SJ recently introduced Conversational AI and order review automation at AllSaints, delivering increased efficiency, scalability and service quality. SJ is also a super fan of AI technologies and how they can be utilised to enhance and improve performance, productivity – also absolutely fascinating!

Adhering to one of AllSaints’ core brand values, “The Customer is the Boss,” SJ works to ensure a balance between service, operations, risk, and the Voice of the Customer in business decisions and projects. Prior to AllSaints, SJ worked in Retail management and also risk management.

Krish Iyer

Krish is the Vice President of Strategic Partners and Industry Relations for Auctane, which includes ShipStation, ShippingEasy, ShipEngine and Stamps.com. A respected expert in e-commerce, Krish is often quoted in publications such as The Wall Street Journal, Business Insider and the New York Times. An industry leader with over 20 years of experience, Krish brings perspectives from FedEx, Pitney Bowes, Neopost and Auctane. In addition, Krish serves as the Vice President of the Package Shippers Association (PSA), which serves as the voice of the package shipping industry.

Katie Searles

Katie is Editor of DeliveryX and Internet Retailing. A B2B journalist who has covered topics including ecommerce, marketplaces, the last-mile, urban logistics, zero-emission trends and technology, as well as robotic innovations. 

Katie has also worked as a broadcast journalist for radio stations covering the east coast of Scotland and BBC London. Additionally, she has chaired both in-person and virtual conferences.

Caroline Varga

Caroline Varga is the Head of Uber Direct in the UK and Ireland, responsible for leading the growth of Uber’s newest delivery business. She is focussed on being a true partner to the restaurants, supermarkets and retail merchants who work with Uber Direct and is passionate about finding new ways to work with merchants.

Prior to her current role, Caroline spent four years helping to scale Uber’s Rides business as the Head of Strategy for the UK and Northern Europe. Before Uber, Caroline was a strategy consultant at L.E.K. Consulting in London and New York. She holds an MEng in Chemical Engineering from Cambridge University.

Sahil Jaggi

Sahil Jaggi is a Marketing and Strategy professional and brings over 13 years of extensive international business expertise in supply chain and process improvements across multiple industry segments in USA, Asia and Europe. He was actively engaged in value proposition development through new supply chain products/processes in Asia to cater to customer and consumer needs. 

Additionally, he has a broad experience in market planning, market penetration and expansion, product conceptualisation and implementation through an industry segment approach.

Howe Gu

Howe Gu is a seasoned business leader and digital transformation expert with nearly 20 years of experience in technology and management consulting, serving enterprise customers across various sectors and geographies. He is currently the EMEA Regional Managing Director for Industry and Partner Sales at Microsoft, where he leads a team of industry advisors who deliver innovative cloud solutions to customers across Europe, Africa, and the Middle East. He also serves as an advisor for Microsoft for Start-ups, a board member of UBC Sauder School of Business, and a mentor and guest lecturer for several academic programs. Howe is passionate about helping enterprises and start-ups achieve their digital transformation and growth goals. 

Kirti Lalwani

Kirti Lalwani is a  technology leader with over 20 years of experience across e-commerce and telecom. 

She is responsible for Metapack’s technology strategy, delivering highly available & scalable technology platforms, driving organisational growth and developing high performing teams with a global footprint. 

Her current mission is to accelerate Metapack’s growth using technology to innovate and create solutions that delight Metapack’s customers.

Daniel Corbett

Daniel started his career in logistics at British Airways, holding a range of positions across operations, account management and pricing before joining Metapack. Over the last 7 years at the company, he has spent his time managing carriers, before focusing on growing existing UK customer relationships through additional product deployment. His most recent role is focused on managing the team responsible for acquiring new clients across Northern and Eastern Europe.  

David Randall

For over a decade, David has accumulated expertise in global e-commerce and European parcel delivery industry trends. He has also been instrumental in assisting both marketplaces and small to medium-sized businesses in optimizing their delivery strategies. David’s efforts continue to focus on supporting the industry’s evolution and helping these businesses improve their online delivery experiences.

Sue Saville

Sue is a highly-experienced conference and webinar moderator, she hosted TDC 2023 and regularly facilitates events across Europe, including at the European Parliament in Brussels. Sue was the Medical Correspondent at ITV News, as well as a News Correspondent for ITN, BBC News and Chief Correspondent at GMTV.  Recently, she chaired three sessions at the European Health Forum Gastein in Austria, an event at the European Dietetics Federation conference in Budapest, two high-level parliamentary discussions on EU regulation of toxic chemicals, as well as the Medilinks Midlands medtech Innovation Day, among other events. Sue speaks French and German, and has an MA from the University of Oxford.

Emma Clarke

Emma joined Metapack five years ago and she is responsible for defining and delivering our strategy and products to enhance Sellers’ consumer delivery experience. Working alongside the world’s largest Sellers, Emma is building out market leading tracking, notifications and returns products designed to improve customer experience and loyalty. Emma has over 17 years’ experience in product and innovation, with the last 12 years working in ecommerce, fulfilment and logistics.

Neil Haydock

Neil has worked at Auctane for three years as Postal and Government Relations Director. Before that he spent ten years at Royal Mail and Post Office Ltd and five years working in the Charity sector for Mind and The Prince’s Trust.

Matt Anderson

A seasoned global e-commerce and marketplace specialist, Matt is driven by an unwavering attention to detail, focusing on KPIs, ROI, and elevating sales for your enterprise. With over 15 years in the realm of Amazon and e-commerce content, he’s a digital marketing guru who’s shaped international strategies across Europe, America, and Russia. Boasting two decades of brand marketing expertise with Camelot, Starbucks, and B&Q, Matt delivers invaluable insights into the consumer buying journey. Fluent in German, he heads a multi-lingual team dedicated to driving sales across the EU, USA, and beyond.

Saarika Nathwani

Ecommerce, business and media consultant, with almost a decade of experience across strategy, operations and programmatic media. Saarika has worked in Kenya, Australia and England, and worked across shaping both media and commerce strategies across multiple international brands such as Lego, Johnson & Johnson and Volkswagen and Coca-Cola to name a few.

Robert Bassett

I joined ShipEngine/Auctane in 2023.  Prior to that I was an eCommerce marketplaces consultant and former Business Development Director of eBay.co.uk, (where I spent 11 years)

Federica Miselli

Digital Business Director with +15 years’ experience in Sales, Merchandising and Marketing, across Ecommerce, Retail, Wholesale and Fashion industry.

Specialized in E commerce, Marketplace, Account Management, Business Development.

Results driven, team builder, consumer centric strategist.

Rob King

In 2005, Rob launched Outspoken Delivery in Cambridge which helped pioneer cargo bike logistics in the UK. He successfully founded three other companies and, in 2018, Rob joined forces with Sam Keam to form Zedify. Together, they are on a mission to make deliveries in cities more sustainable at an impactful scale. Rob is a member of CILT and advocate of cycle logistics. At Zedify, Rob leads on finance, tech and operations.

Katy Medlock

Katy has an international background in Go To Market, having helped multiple international start ups and scale ups launch into the UK market. Katy is now General Manager for the UK at Back Market, the world’s largest marketplace for refurbished electronics. She is a marketplace and circular economy specialist.

Molly Scoular-Sutton

Molly is the Senior Commercial Manager at Thrift+, responsible for turning our sellers’ pre-loved clothes into sales, working across ops, trading, marketing, and growth. With four years of experience in the eCommerce startup space, she previously worked at Bloom & Wild. Before moving into startups, Molly was a Strategy Consultant at Deloitte.

Paul Nightingale

Paul has been assisting enterprise businesses realise potential through technology enabled transformation for the past 15 years.  Now focused on the Retail sector, Paul helps businesses utilise data and AI to simplify customer experiences, drive operational efficiencies and help improve their sustainability. 

Carolyn Park

Carolyn has worked at the RS Group for 4 years. RS is a global omni-channel provider of product and service solutions for designers, builders and maintainers of industrial equipment and operations. RS operates in 32 countries, offering more than 700,000 stocked and three million unstocked high-quality industrial and electronic products, sourced from over 2,500 suppliers. Carolyn is responsible across the end to end supply chain, ensuring the network is optimised for customer service, cost and CO2. The network is made up of 12 distribution Centres across EMEA, Asia Pacific and the Americas, with more than 30 carriers across the globe covering all modes of transport – air, road, sea and shipping over 60,000 parcels a day.

Paul McKeever

Paul leads the Large Retailer sales team at Amazon Shipping which is responsible for engaging and onboarding UK shippers who deliver high parcel volumes to consumers. He is focused on enabling ecommerce businesses, whether selling on the Amazon marketplace or not, to leverage Amazon’s personalised and actionable insights, exceptional customer service, advanced technology, and continuous drive for sustainability and efficiency.

Prior to Amazon, Paul led B2B sales and development teams for a number of leading organisations within Logistics, Consumer Electronics and Healthcare sectors. 

Alexander Stevenson

Alexander recently joined Auctane leadership from Samsara, where he served as VP of Product, including leading the product organization through Samsara’s IPO in late 2021. Previously, he worked at Bain and Company working in both North America and Europe and focusing on tech strategy, and has held technical roles at Microsoft. He has an MBA from MIT’s Sloan School of Management, as well as a MSc in Computer Science from the University of British Columbia.

Ben Gilkes

Ben Gilkes is a Logistics professional bringing 25 years of international business expertise in supply chain across multiple markets including the UK, EU, US and South America. Over the last 3 and a half years he has worked with Auctane’s major carrier partners to strengthen partnerships in different markets.

Pete Blackburn

Pete is a business leader with over 20 years of experience in delivering best-in-class eCommerce solutions for brands like eBay, EA and PepsiCo.

Peter Blackburn is International Commercial Director at InPost, Europe’s leading automated parcel machine (APM) service provider. In his role, Peter is responsible for leading both the UK business and working with the company’s largest pan-European partners across nine key markets to revolutionise last mile deliveries and the adoption of out of home to create a more sustainable, cost effective and convenient delivery experience.

Ryan Hunter

Ryan is currently the Global Head of Sales and Board Member responsible for revenue generation at DHL eCommerce, a worldwide leader in parcel delivery solutions.  Over his 18 year career with DHL, he has held a variety of senior commercial leadership positions across the world focused on building high-performing teams, being an avid voice for the customer, and helping companies take their brands to global markets.  He is also passionate about forging partnerships – specifically in the world of eCommerce and Logistics Technology.

Adam Jones

Bojan Dolenc

Bojan is a member of the Business Development Team at ZEOS, focusing on innovative solution design and commercial projects. With extensive experience in e-commerce and supply chain, he leads business development initiatives for international clients who seek to unlock new revenue streams and benefit from cost-saving opportunities. Here, Bojan focuses on tackling the challenges of fashion e-commerce by providing simple solutions that are focused on long-term growth and optimization.

Victoria Hills

Victoria leads the Sustainability program for Amazon Shipping. She is focused on leveraging Amazon’s deep sustainability investments and culture of innovation to develop products and services that assist ecommerce businesses in measuring, managing and communicating about sustainability. Prior to Amazon, she lived and worked in Canada, the U.S., and Uganda, developing global experience in consulting, health and supply chain sustainability.

Aura Hita Losa

As a CX Advocate and seasoned Marketer, Aura is at the forefront of advancing Conversational Automation in her role as a CX Automations Specialist at On. She brings over a decade of global digital expertise, and has dedicated over 5 years to the Conversational AI industry, with a focus on elevating customer-brand interactions through the application of AI technologies.

Passionate about creating meaningful conversations, Aura is highly engaged in understanding UX and cross-cultural consumer behavior, reflecting her dedication to fostering impactful and innovative solutions.

Andrew Sammars