What to Expect

Monday, 2 February 2026

Format: Interactive Sessions & Roundtables

Metapack Customers Only

Designed exclusively for MetaPack customers, User Group Day offers a focused afternoon of insight, connection, and collaboration ahead of The Delivery Conference. This immersive experience brings together customers, product leaders, and executives to explore what’s next for delivery, technology, and customer experience.

The afternoon opens with a Meet & Greet, setting the stage for meaningful peer connections through interactive polling and informal discussion. From there, attendees are welcomed into the Metapack Roadmap, where upcoming product releases are previewed and customer feedback plays a direct role in shaping future development.

Through a series of Expert Roundtables, participants will engage in interactive, small-group conversations on key industry themes — including AI, data & analytics, and customer experience. Informed by pre-event customer input, these discussions are designed to be practical, relevant, and grounded in real-world challenges. The afternoon concludes with tailored experiences.

Customers continue with Metapack University, diving deeper into best practices and real-world use cases, while invited executives join MetaPack leadership for a parallel, curated experience focused on strategic discussion. All attendees reconvene for the Welcome Reception and conference kickoff.

Time: 14:00 to 17:30


Location: Beech Suite at Royal Lancaster Hotel

The User Group event is exclusively for current Metapack customers. Attendance is included with your TDC ticket.

To secure your spot:

Already registered for TDC?
Add User Group Day to your registration by clicking “RSVP to User Group Day” to confirm your spot.

Not registered for TDC yet?
Click “Register for TDC 2026” to secure your ticket and ensure your place at User Group Day.

Format: Interactive Sessions & Roundtables

Metapack Customers Only

Designed exclusively for MetaPack customers, User Group Day offers a focused afternoon of insight, connection, and collaboration ahead of The Delivery Conference. This immersive experience brings together customers, product leaders, and executives to explore what’s next for delivery, technology, and customer experience.

The afternoon opens with a Meet & Greet, setting the stage for meaningful peer connections through interactive polling and informal discussion. From there, attendees are welcomed into the Metapack Roadmap, where upcoming product releases are previewed and customer feedback plays a direct role in shaping future development.

Through a series of Expert Roundtables, participants will engage in interactive, small-group conversations on key industry themes — including AI, data & analytics, and customer experience. Informed by pre-event customer input, these discussions are designed to be practical, relevant, and grounded in real-world challenges. The afternoon concludes with tailored experiences.

Customers continue with Metapack University, diving deeper into best practices and real-world use cases, while invited executives join MetaPack leadership for a parallel, curated experience focused on strategic discussion. All attendees reconvene for the Welcome Reception and conference kickoff.

Time: 14:00 to 17:30


Location: Beech Suite at Royal Lancaster Hotel

The User Group event is exclusively for current Metapack customers. Attendance is included with your TDC ticket.

To secure your spot:

Already registered for TDC?
Add User Group Day to your registration by clicking “RSVP to User Group Day” to confirm your spot.

Not registered for TDC yet?
Click “Register for TDC 2026” to secure your ticket and ensure your place at User Group Day.

Kick off TDC 2026 with an immersive evening that sets the tone for the days ahead. We’re transforming the iconic Porchester Hall into a modern 1920s-style speakeasy, complete with live jazz, a dedicated whisky bar, and thoughtful hospitality throughout the evening.
It’s the perfect setting to reconnect with peers, meet new faces, and start the conference with energy and style.

Welcome to all TDC attendees. 

Time: 17:30 to 20:00


Location: Porchester Hall, 45 Porchester Road, Bayswater, London, W2 5HS.

This exclusive kick-off reception is included with your TDC ticket - all attendees are invited to attend.

Already registered for TDC?
Click "RSVP to Welcome Reception" to confirm your spot.

Not registered for TDC yet?
Click “Register for TDC 2026” to secure your ticket and ensure your place at User Group Day.

Tuesday, 3 February 2026

We end the week on a high note with a high-energy closing celebration at the Royal Lancaster Hotel. Featuring a headline performance by X Factor winner and West End star Alexandra Burke, this evening is designed to celebrate our customers with premium hospitality and a lively atmosphere. Enjoy a relaxed environment full of shareable moments, photo-worthy activations.

Welcome to all TDC attendees. 

Time: 18:30 to 20:30


Location: Westbourne Suite at Royal Lancaster Hotel

Already registered for TDC?
Click “RSVP to Closing Event” to confirm your spot.

Not registered for TDC yet?
Click “Register for TDC 2026” to secure your ticket and ensure your place at User Group Day.