Agenda
Latest trends, fresh insight and actionable strategies from leaders across the entire ecommerce delivery ecosystem.
10:00 am
20 min
Welcome and Metapack Update
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Patrick Wall
Founder and Ex-CEO, Metapack
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Duncan Licence
VP of Product, Metapack
Metapack Founder and Ex-CEO, Patrick Wall and VP of Product Duncan Licence will reveal how Metapack’s customers performed during Peak 2021, and deliver an outlook for 2022, including key findings from our upcoming Ecommerce Delivery Benchmark Report. They’ll also reveal the most exciting Metapack product updates, and explain what to expect from TDC 2022.
Speakers
10:20 am
30 min
Keynote: Delivery experience – the underrated differentiator
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Clare Bailey
Founder, The Retail Champion
The exponential growth of ecommerce means more customers, but higher acquisition costs. The key to retaining hard-won customers is a knockout delivery experience. In this keynote, retail expert Clare Bailey explains how to provide end-to-end shopping experiences that will satisfy even the most demanding customers.
10.50 am
20 min
Product launch: Tracking API
11:15 am
45 min
Panel: Succeeding in an ecommerce-first economy (with Q&A)
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Andy Burton
CEO, Tryzens
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Patrick Wall
Founder and Ex-CEO, Metapack
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Gareth Rees-John
Chief Digital Officer, Kurt Geiger
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Pablo Ramos
Director of Strategy Europe, UPS
The ecommerce-first economy we’ve been talking about for so long has finally arrived. In this panel, experts from across the full industry ecosystem will discuss rising consumer expectations, the impact this has had on different categories, as well as strategies retailers can employ to manage additional pressures placed on delivery services.
Speakers
12:00 pm
15 min
Product launch: Metapack Intelligence
12:15 pm
45 min
Break
Networking and virtual booths
1:00 pm
30 min
Repurposing the physical store
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Daniel Corbett
Sales Manager Northern Europe & Eastern Europe, Metapack
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Jack Dowling
Senior Business Transformation Manager, Frasers Group
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Daniel Inglis
Worldwide Account Manager, FedEx Express
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Mike Hayers
Senior Sales Manager, Europe, ShipStation
In this session, experts from retail- and carrier-side will discuss tactics to leverage physical store estate in an ecommerce-first economy.
Speakers
1:45 pm
30 min
Ecommerce delivery of the future
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Tom Forbes
Senior Vice President, Carriers, Metapack
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Sean Smith
Multichannel Operations Manager, Holland & Barrett
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Amanda Whiteside
Head of Customer Programs, Amazon Shipping
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Mathias Krieger
CEO, Hived
Everyone loves home delivery, but as pressure on delivery services increases, retailers and consumers alike must explore new options. In this session industry experts discuss current and emerging methods set to redefine the delivery landscape.
Speakers
2:30 pm
60 min
Delivery preference by demographic (with Q&A)
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Richard Lim
CEO, Retail Economics
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Duncan Licence
Global Vice President, Product, Metapack
70% of basket abandonment happens because customers can't see the delivery options they want. In this session, we reveal the latest findings on global consumer delivery preferences, as outlined in our upcoming Ecommerce Delivery Benchmark Report 2022.
Speakers
3:30 pm
15 min
Interview: Driving efficiency in the all-delivery era
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David James
Group Director SCM, boohoo group
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Martin Swanson
VP of Account Management, Metapack
In this interview we discuss the role of smart technology and delivery intelligence in building more efficiency into the last mile for fast-fashion retailer Boohoo.
Speakers
4:15 pm
45 min
Overcoming barriers to cross-border expansion
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Nabil Zaghloul
CEO, APG
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Alex Johnston-Smith
Carrier Market Analyst, Metapack
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Adam Scholes
Head of Delivery Solutions – UK & ROW, ASOS
Cross-border ecommerce has never been so attractive, but international customers can be costly to reach and difficult to please. In this session, a panel of industry experts will discuss the logistic barriers to expansion and how to break them down.
Speakers
5:00 pm
40 min
Panel: Pathways to sustainable delivery
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Elaine Kerr
CEO, DPD UK
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Alex Wright
Senior Director of Product, Global SCM Tech, HelloFresh
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David Randall
Director Sustainable Delivery, Metapack
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Bram Veenhof
Director Digital Climate Solutions, South Pole
We need to reduce our impact on the environment, and urgently. Ecommerce, and more specifically online parcel delivery, must play a part. In this session we gather industry experts to discuss how to implement sustainable delivery without increasing cost or limiting consumer convenience.
Speakers
5:40 pm
15 min
Announcement: The Delivery Conference 2023
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Ton Ter Laak
Senior Vice President, Sales EMEA, Metapack
We summarize highlights of the day before revealing important information regarding next year’s event.