Speakers

Clare Bailey is ‘The Retail Champion.’ She is an entrepreneur and one of the most well-known and respected retail experts in the UK. The expert of choice for BBC News, BBC Breakfast, Sky News, and a host of other broadcasters, podcasters, and publications, Clare is a trusted media commentator. In addition, she has been extremely active throughout the COVID 19 pandemic providing live insights and trends forecasts on the future of the retail sector. Commenting on its recovery, changing consumer behaviour, trends and how technology is driving fundamental change in the way consumers, and businesses, interact. Her corporate background in senior retail, consulting, and technology roles, coupled with her experience of creating and running her own business, means she is in huge demand as a speaker, masterclass presenter and trainer. Clare is also author of two best-selling business books The Retail Champion and How to Sell to Retail – both published by Kogan Page.

Richard is Chief Executive Officer of Retail Economics, an independent economics research consultancy focused on the consumer and retail industry. He also sits on the Strategic Advisory Board at the University of East Anglia’s School of Economics, ranked in the top 10 departments in Economics in the UK. Previously, Richard held the position of Chief Economist at the British Retail Consortium before heading up the Retail Insight and Analytics team. Prior to that, he worked in mergers and acquisitions for Citi.  Richard has a wealth of experience in data analytics, retail insight, economics and consumer research.  He lives in London and has a keen interest in behavioural game theory and its application on consumers.

Having started as a graduate at Asda in 1998, David has gone on to work across end to end global supply chains for over 20 years. David held senior roles at Matalan and then Sainsbury’s before joining Primark in 2014 and then being appointed to his current role as Group Supply Chain Director at the boohoo Group in June 2019.

Nabil is the founder of Australia Post Global eCommerce Solutions (APG) and he has held the position of Group CEO since its inception in 2016.

Prior to APG, Nabil held several senior positions at Aramex, a leading global provider of logistics and transportation solutions listed on the Dubai stock market, during a career spanning 16 years. The positions included Finance Director, Managing Director for the United Kingdom and eCommerce Director for Europe. Nabil also led the set-up of the Aramex e-commerce service offering in Europe and North America that provides solutions to a portfolio of the largest global e-commerce merchants.

Nabil is an active member of Australia Post global ecommerce management team and offers an extensive knowledge of the finance, logistics and ecommerce industry.

Nabil holds a Bachelor degree in Accounting and a Masters of Business Administration.

Elaine Kerr was appointed CEO of DPD UK in June 2021. Elaine has worked for DPD for over 28 years, initially as a Sales Executive followed by roles in Finance and Account Management before being promoted to the DPD UK senior management team in 2008 as Director of CRM. In 2010 Elaine achieved further promotion to Director of Sales and CRM. In 2020, Elaine became Executive Director, Sales, CRM and Customer Services and remains passionate about ensuring customers are at the heart of everything DPD does. Elaine has been instrumental in growing DPD’s impressive customer base to include many of the most prestigious brands in the UK. Under her leadership DPD is focused on continuously improving the customer experience, using cutting edge technology and the latest innovations whilst also continuing its journey to being the UK’s most sustainable delivery company.

Patrick Wall is Metapack Founder and ex-CEO. He now works part time with the leadership team. Prior to Metapack, Patrick worked in a range of small and large businesses and consultancy - in Europe, USA and China.

Duncan leads the Metapack Product team, where he is responsible for creating and delivering the vision and strategy for the evolution of Metapack's products. Duncan and his team of Product Managers, Product Owners & UX Designers work closely with many of the world’s largest retailers to help them navigate the complex, fast-moving world of enterprise e-commerce.

Alex joined Metapack 4 years ago, in that time he has held different roles within the Carrier Product and Business Development teams. He now leads Metapack’s Market Research function, using Metapack data and research to identify trends and opportunities in the carrier market. Through data driven insight he supports the growth and development of opportunities with Metapack carrier partners.

As Senior Business Improvement Manager at Frasers Group, Jack is playing a leading role in the group-wide ‘Elevation’ transformation. Responsible for driving improvements throughout the online customer journey, Jack leads the Carrier Management Team and directs a Change Programme across the fulfilment function. Frasers Group includes a varied and challenging mix of fascias including Sports Direct, Flannels, House of Fraser, Evans Cycles and GAME. Jack joined Frasers Group after working as a management consultant where he supported several strategic transformations across Operations and IT. Jack is passionate about gathering meaningful insight from data to identify areas of opportunity and empowering people around him to realise improvements.

There are 2 aspects to what I do and love… Technology and People. Leading change through the latest thinking in both. My career has taken me from a ‘No nonsense, data led, customer focussed shopkeeper’ running flagship stores for Marks and Spencer in London to a ‘Digital and Cultural Transformation leader’ driving change in technology and culture to deliver tangible results in people, brand customer experience and EBITDA at Marks & Spencer, Topshop Topman, Arcadia and now Kurt Geiger. I have a proven track record in Technology and People transformation in a number of different ownership organisations Single owner, PLC Board and PE backed. Now as a key board contributor and operator on the executive board at Kurt Geiger Ltd. I have responsibility for both front end delivery and back-end systems and development. Delivering results through both pure brand sites Kurtgeiger.com and Carvela.com, our multi-brand site Shoeaholics.com and a wide range of digital drop ship partners ranging from High Street, Next.com to high end Luxury, Harrods.com.

Having spent the majority of his 8 years at Metapack helping many of the world’s largest online retailers and brands advance their online delivery capabilities, David is now using that experience to develop partnerships across the industry with the aim of accelerating the transition to net zero parcel delivery.

Originally at Metapack from 2000-2003, Tom re-joined the business in January 2014 as part of the Executive Team. He is responsible for Metapack’s relationships with carriers. Tom’s 25-year career has all been in Supply Chain with international experience in 3rd party logistics, retail, manufacturing and software.

Based in Berlin, Alex is responsible for global supply chain technology at the DAX-listed, meal-kit company, HelloFresh, leading product strategy and delivery with teams based in Europe, North America and Australia. Prior to joining HelloFresh in 2019, Alex spent five years at Sainsbury’s where he ran their groceries online transformation programme. He has also previously held technology leadership and advisory roles at Global Media & Entertainment, Javelin Group and Kurt Salmon Associates.

Currently working as Multichannel Operations Manager at Holland & Barrett, covering all things fulfilment related, including Click & Collect, Home Delivery, B2B and B2C along with various other operational projects to enhance our multichannel offering and customer experience. With experience and a background covering various roles within the retail industry, from stores and high street, online, TV shopping, fulfilment, and operations.

Amanda Whiteside currently leads WW Customer Programs for Amazon Shipping and is responsible for a large team of technical Program managers across five strategic business areas; Customer Services, Billing, On-boarding & Integration, Tracking & Delivery and Sustainability including Business Analytics. Amanda specialises in partnering across cross-functional teams to help deliver our product roadmap and acts as a strong advocate in improving the experience for our customers. Amanda was also recently recognised as a 2021 finalist for ‘CX lead.

Martin’s team of Key Account Managers partner closely with our customers to provide consumers with the best possible ecommerce experience, extracting as much value as possible from Metapack’s product suite is a constant focus as is delivering consistent high levels of services to Customer operations.

Daniel started his career in logistics at British Airways, holding a range of positions across operations, account management and pricing optimisation before joining Metapack. Over the last 6 years at the company, he has spent his time managing carriers, before focusing on growing existing UK customer relationships through additional product deployment. His most recent role is focused on managing the team responsible for acquiring new clients across Northern and Eastern Europe.

Executive with international experience and almost 20 years of experience in diverse Management positions. Main experience in improving Supply Chain and transportation solutions in several activity sectors. Over the last years having primary dedication to solutions for B2C and e-commerce. Focus on growth and revenue generation strategies through the development of high performance teams.

Mathias is the co-founder and CEO of HIVED — a 100% emission-free delivery service.  Mathias founded HIVED to build a delivery network that combines innovative technology and sustainability whilst still being more affordable than other couriers and providing a much better service. Backed by significant VC funding, HIVED is growing rapidly. Currently based and delivering within London, the company plans to expand into new geographies.

Daniel has nearly 20 years’ experience with FedEx. Previously driving growth in our Worldwide Fashion & Luxury vertical, Daniel is now a Worldwide Account Manager responsible for developing strategic relationships with some of the largest e-commerce clients in Europe. He is also a key collaborator and contributor to the development of the European e-commerce strategy and portfolio.

After a career in sales, marketing and product development at Microsoft and T-Mobile, Veenhof has been working as Director of Digital Climate Solutions at South Pole since 2019. Together with a global team of climate and sustainability experts helps e-commerce companies to enable their customers to compensate for the climate impact of their purchase via innovative software solutions. 

Mike has 10 years of sales experience and joined ShipStation as their first non-US based commercial hire. Mike now runs European sales team and is focused on helping retailers of all shapes and sized manage their orders from multiple channels and delivery with multiple carriers. The team is “Getting Ship Done” in UK, US, Canada, Australia, New Zealand, France, Germany and many more to come.

Andy is CEO at Tryzens Group, a leading international Digital Commerce Agency for Retailers, Brands and B2B clients, providing strategy, design, development, support and optimisation services across all digital channels from eCommerce to Apps and social stores. Andy is a passionate advocate for the force of consumerisation of technology and has spent over 30 years in leading tech organisations, driving innovation and business transformation in industries ranging from digital security to cloud computing, from asset management to retail edge and commerce. During this time he also worked as a Non Executive Director / Chairman on private and public company Boards.