AGENDA
Hear inspiring keynotes, see thought-provoking presentations and gather the latest industry research shaping the debate around the delivery experience.
| Tuesday 2nd February | Wednesday 3rd February | ||
| The eCommerce boom after the dust has settled | The next era of eCommerce fulfillment | ||
| 14.00 - 14.15 | Opening address Bruce Fair, Chief Revenue Officer, Metapack | 14.00 - 14.30 | Metapack Keynote Competing on fulfillment in the All-Delivery Era Duncan Licence, VP Product & Partnerships, Metapack |
| 14.15 - 14.45 | Keynote: The next big challenges for pandemic-era retail and beyond Richard Lim, CEO, Retail Economics | 14.30 - 15.00 | Industry Keynote: Fulfillment experience of the future Ines van Gennip, UK Country Lead, Amazon Shipping |
| 14.45 - 15.30 | Power Panel: Managing the fallout of the eCommerce boom Chaired by Patrick Wall, Founder and ex-CEO, Metapack Panellists: Gary Grant, Founder and Executive Chairman, The Entertainer; Ian Jindal,Founder and Editor in Chief, Internet Retailing; Tom Forbes, SVP, Carriers, Metapack | 15.00 - 15.10 | Break |
| 15:30 - 15:45 | Retailer interview: Scaling up in 2021 Chris Mackie, VP Customer Success, Metapack; Karl Harwood, Head of Distribution - Supply Chain, Missguided | 15.10 - 15.40 | Retailer interview: Re-thinking bricks and mortar: getting stores to work for you in an All-Delivery context Duncan Licence, VP Product & Partnerships, Metapack; Paz Khorana, Head of Multichannel Operations, Holland & Barrett |
| 15.45 - 16.30 | Carrier interview: Total resilience Tom Forbes, SVP, Carriers, Metapack; Jon Nicholson, Sales Director Royal Mail Parcels, Royal Mail | 15.40 - 16.25 | Power Panel: The retention puzzle: Holding on to new customers in the eCommerce boom Chaired by: Emma Clarke, Product Manager, Metapack; Panellists: Jo Causon, CEO, Institute of Customer Service; Chris Kellner, VP Sales and Partnerships, Digital Genius; Martyn Oakley, Customer Operations Director, Laithwaites Wine |
| 16.30 - 16.35 | Break | 16.25 - 16.30 | Break |
| 16.35 - 17.25 | Fireside Chat: What Top U.S. Retailers are Doing to Deliver Shoppers a Spot-on Post-Order Experience Moderator: Kent Allen, Co-Founder, Global eCommerce Leaders Forum (GELF); Brian McAllister, Global DTC Operations Manager, Burton Global; John Clem, General Manager, Metapack | 16.30 - 17.00 | Carrier interview: Delivering sustainable fulfillment David Randall, Director Sustainable Delivery, Metapack; Gilles Ferrandez, Commercial Sales Director, An Post Commerce |
| 17.00 - 17.05 | Closing remarks |