Agenda

Unlock experiences built for strategic insight, connection, and impact.

Customise your experience with tracks

TRACK 1

Carrier Strategy

TRACK 2

Customer Experience

TRACK 3

Data and Intelligence

TRACK 4

 Delivery Solutions

Full Agenda

Location

Track

Feb 9

17:00–19:30

Welcome Reception

Nine Kings Suite (Expo Floor)

Feb 10

08:55–09:00

Welcome to The Delivery Conference 2027

Westbourne Suite
09:00–09:30

Slaying the Shipping Tax: A Dragon’s Guide to Bulletproof Logistics

Westbourne Suite

Legendary business investor and industry leader debate commercial friction between customer expectations, rising operational costs, and building profitable, sustainable retail businesses.

09:30–09:50

The Horizon: Unveiling the Next Era of Connected Logistics

Westbourne Suite

Witness the dawn of a unified shipping ecosystem. Experience our bold European expansion and the tech built to power global shippers of all sizes.

09:50–10:30

Customer Stories: A Tale of Three Brands

Westbourne Suite
10:30–11:15

Morning Coffee Break & Networking

Nine Kings Suite (Expo Floor)
11:20–12:00
Track 1: Carrier Strategy

Precision Delivery: Mastering European Last-Mile Economics

Westbourne Suite

Learn how leading European brands combine intelligent multi-carrier routing, 1-hour delivery windows and 100k+ pickup points to slash transit costs and protect margins. 

11:20–12:00
Track 2: Customer Experience

PUDO vs. Front Door: The Last-Mile Delivery Debate

Westbourne Suite
Chris Dawson

Chris Dawson

Editor, ChannelX

Is the future of delivery at the doorstep or a local locker? Leaders debate the economics, customer preferences, and operational realities of out-of-home delivery.

11:20–12:00
Track 3: Data and Intelligence

100 Questions: The AI & Data Gauntlet

Westbourne Suite

Technology leaders face rapid-fire questions on the real-world use of AI in logistics. Cut through the hype, and learn what actually works.

12:10–12:50
Track 1: Carrier Strategy

Blind Date: The Carrier Compatibility Test

Westbourne Suite
Chloe Thomas

Chloe Thomas

Podcast Host and Author, eCommerce MasterPlan Podcast

A shipper with a complex profile tries to find their perfect carrier match from a panel of national, regional, and specialty carriers.

12:10–12:50
Track 2: Customer Experience

Stop Refunding Your Customer Acquisition Cost at Post Purchase

Westbourne Suite

Why does enterprise post-purchase UX crumble? This session is a deep on using post-purchase communications to drive repeat sales, and leveraging data to improve the customer journey. By focusing on the problem (profit drain) and the strategy (retention engine). 

12:10–12:50
Track 3: Data and Intelligence

Dashboard Confessionals: The Metrics That Actually Matter

Westbourne Suite

What are the 3-5 data points that truly dictate logistics health? Leaders confess the critical KPIs they live and die by, beyond the vanity metrics.

12:50–14:00

Lunch & Networking

Nine Kings Suite (Expo Floor)
14:00–14:40
Track 1: Carrier Strategy

The Expansion Trap: Going Global Shouldn't Break Your Unit Economics

Westbourne Suite

In an era of tarrif uncertainty, cross-border growth often destroys margins. Hear candid lessons from operators who solved carrier pricing cliffs, surprise duty fees, and the headache of international trade.

14:00–14:40
Track 2: Customer Experience

Beyond Paid Ads: Building Trust, Community and Retail Growth

Westbourne Suite

Explore how smaller e-commerce business and founder-led brands can both build trust and social proof that give customers confidence to buy while driving relevant traffic. 

14:00–14:40
Track 3: Data and Intelligence

The Headless Horseman: Thriving in the Era of Agentic & Headless Commerce

Westbourne Suite

When AI agents buy directly through APIs, legacy checkouts fail. Hear directly from CTOs, lead developers, and enterprise architects who are actively designing the next generation of headless retail systems. 

14:50–15:30
Track 1: Carrier Strategy

Who Controls Your Shipping? How to Scale with 3PLs Without Losing Carrier Control

Westbourne Suite

Don't let your 3PL hijack your logistics. Industry experts debate how to outsource fulfillment labor while maintaining absolute control over your carrier rates and data. 

14:50–15:30
Track 2: Customer Experience

Hot Ones: Burning Truths About Customer-Led Delivery & Returns

Chris Forbes

Chris Forbes

Co-founder, The Cheeky Panda

Georgia Leybourne

Georgia Leybourne

Founder, GK Strategies

Watch retail legend Chris Forbes tackle progressively spicier hot wings while answering brutal, unvarnished questions about the chaos of customer-led delivery.

14:50–15:30
Track 3: Data and Intelligence

Forecasting the Future: Can You Truly Predict Peak Season?

Westbourne Suite

Learn how retail giant VF Corporation uses Metapack Intelligence to unify carrier data, protect margins, and optimize global logistics across its iconic portfolio.

15:30–16:00

Afternoon Coffee Break & Networking

Nine Kings Suite (Expo Floor)
16:00–16:45

2027 Q1 ShipStation Global Market Insights

Westbourne Suite
16:45–17:15

1% Bolder: An Underdog's Playbook for Winning Big

Westbourne Suite
17:20–18:30

Closing Drinks Reception

Nine Kings Suite (Expo Floor)