Featured Sessions
Hot Ones: Burning Truths About Customer-Led Delivery & Returns
Chris Forbes, Georgia Leybourne
Beyond Paid Ads: Building Trust, Community and Retail Growth
Stop Refunding Your Customer Acquisition Cost at Post Purchase
PUDO vs. Front Door: The Last-Mile Delivery Debate
Chris Dawson
Customise your experience with tracks
TRACK 1
Carrier Strategy
Carrier Strategy
TRACK 2
Customer Experience
Customer Experience
TRACK 3
Data and Intelligence
Data and Intelligence
TRACK 4
Delivery Solutions
Delivery Solutions
Full Agenda
Location
Track
Feb 9
Welcome Reception
Feb 10
Welcome to The Delivery Conference 2027
Slaying the Shipping Tax: A Dragon’s Guide to Bulletproof Logistics
Legendary business investor and industry leader debate commercial friction between customer expectations, rising operational costs, and building profitable, sustainable retail businesses.
The Horizon: Unveiling the Next Era of Connected Logistics
Witness the dawn of a unified shipping ecosystem. Experience our bold European expansion and the tech built to power global shippers of all sizes.
Customer Stories: A Tale of Three Brands
Morning Coffee Break & Networking
Precision Delivery: Mastering European Last-Mile Economics
Learn how leading European brands combine intelligent multi-carrier routing, 1-hour delivery windows and 100k+ pickup points to slash transit costs and protect margins.
PUDO vs. Front Door: The Last-Mile Delivery Debate
Chris Dawson
Editor, ChannelX
Is the future of delivery at the doorstep or a local locker? Leaders debate the economics, customer preferences, and operational realities of out-of-home delivery.
100 Questions: The AI & Data Gauntlet
Technology leaders face rapid-fire questions on the real-world use of AI in logistics. Cut through the hype, and learn what actually works.
Blind Date: The Carrier Compatibility Test
Chloe Thomas
Podcast Host and Author, eCommerce MasterPlan Podcast
A shipper with a complex profile tries to find their perfect carrier match from a panel of national, regional, and specialty carriers.
Stop Refunding Your Customer Acquisition Cost at Post Purchase
Why does enterprise post-purchase UX crumble? This session is a deep on using post-purchase communications to drive repeat sales, and leveraging data to improve the customer journey. By focusing on the problem (profit drain) and the strategy (retention engine).
Dashboard Confessionals: The Metrics That Actually Matter
What are the 3-5 data points that truly dictate logistics health? Leaders confess the critical KPIs they live and die by, beyond the vanity metrics.
Lunch & Networking
The Expansion Trap: Going Global Shouldn't Break Your Unit Economics
In an era of tarrif uncertainty, cross-border growth often destroys margins. Hear candid lessons from operators who solved carrier pricing cliffs, surprise duty fees, and the headache of international trade.
Beyond Paid Ads: Building Trust, Community and Retail Growth
Explore how smaller e-commerce business and founder-led brands can both build trust and social proof that give customers confidence to buy while driving relevant traffic.
The Headless Horseman: Thriving in the Era of Agentic & Headless Commerce
When AI agents buy directly through APIs, legacy checkouts fail. Hear directly from CTOs, lead developers, and enterprise architects who are actively designing the next generation of headless retail systems.
Who Controls Your Shipping? How to Scale with 3PLs Without Losing Carrier Control
Don't let your 3PL hijack your logistics. Industry experts debate how to outsource fulfillment labor while maintaining absolute control over your carrier rates and data.
Hot Ones: Burning Truths About Customer-Led Delivery & Returns
Chris Forbes
Co-founder, The Cheeky Panda
Georgia Leybourne
Founder, GK Strategies
Watch retail legend Chris Forbes tackle progressively spicier hot wings while answering brutal, unvarnished questions about the chaos of customer-led delivery.
Forecasting the Future: Can You Truly Predict Peak Season?
Learn how retail giant VF Corporation uses Metapack Intelligence to unify carrier data, protect margins, and optimize global logistics across its iconic portfolio.
Afternoon Coffee Break & Networking
2027 Q1 ShipStation Global Market Insights
1% Bolder: An Underdog's Playbook for Winning Big
Closing Drinks Reception