Patrick Wall Welcome and Trends on Delivery

Welcome to the 10th anniversary of The Delivery Conference –TDC Global.

This year’s event will explore the market trends, new innovations and technology that are shaping the industry; and discuss the rapid evolution needed within eCommerce to meet customers’ expectations of a personalised and connected experience across all channels. Market leaders from across the industry will share their insights on how they are shaping their businesses to meet consumers’demands.

We have a packed agenda for you.There are two presentation streams:eCommerce & Customer Experience and Logistics & Carriers. Each stream has two dedicated theatres: eCommerce will delve into Global eCommerce and Opportunities & Challenges; and Logistics & Carriers will have Delivery Download and Cross Border, giving you the opportunity to hear directly about carrier innovation.In addition, we have the Solutions theatre and new to the agenda is the Technology Stream.We have two stimulating panel discussions,‘The Changing Fundamentals of the final-mile’which will consider how consumer demand, regulation and technology will fundamentally change the face of the final mile. And‘Who Owns the Relationship with the Customer’will address who owns the customer relationship: the brand, the retailer or the marketplace?

We have over 30 exhibitors in the exhibition hall showcasing their latest products and services. And a Retail Innovation Hub featuring new and upcoming innovators providing exciting technology solutions for retailers. The 2019 Delivery Excellence Awards will be presented during the Networking Drinks Reception. Leaders from eCommerce Delivery met last night to vote for retailers & carriers that have pushed the boundaries and gone the extra mile for their customers. We look forward to celebrating their innovation and success.

Finally, I would like to thank all our guest speakers and our sponsors for their continued support.

I hope you have a stimulating and enjoyable day.

Patrick Wall Founder MetaPack