Name
Beyond the Box—Returns, Exchanges, and the Post-Purchase Experience
Date & Time
Tuesday, February 3, 2026, 2:45 PM - 3:30 PM
Speakers
Description
The delivery journey doesn’t end at the doorstep. How retailers handle returns, exchanges, and post-purchase communication can make or break customer loyalty. This session explores how to design frictionless, customer-friendly return policies and experiences that build trust and encourage repeat business.
Attendees will hear how leading brands use transparency, automation, and empathy to turn post-purchase logistics into a brand-building opportunity.
Location Name
Westbourne Suite 2
Full Address
Royal Lancaster London
Lancaster Terrace
London W2 2TY
United Kingdom
Lancaster Terrace
London W2 2TY
United Kingdom