Future Outlook for eCommerce Delivery

As the global eCommerce marketplace matures, there is more need to differentiate to protect and increase market share. Our research shows that in order to succeed retailers must ‘think locally’, tailoring their services to customer preferences and answering the call for agility, speed and choice. And against a competitive landscape — where 90% of U.S. consumers surveyed rated Amazon as their top eCommerce site (State of eCommerce Delivery Research Report, Metapack)— we will delve into how retailers and brands can tap into unmet consumer demands and ensure a future-proof customer delivery experience.