Patrick Gallagher & Santosh Sahu – On the dot

On the dot Patrick Gallagher –CEO City Sprint Group & Santosh Sahu –CEO On the dot

Title: Enhancing customer experience through delivery: the time is now

As retailers experience the worst Christmas in a decade it’s becoming pivotal for stores to refine their online delivery proposition, enhancing customer loyalty and consumer experience to drive sales in the new world of the modern day, time-poor shopper. In this presentation Patrick Gallagher, CEO of CitySprint Group will give a holistic view of the global same day market and how customer expectationshave changed, meaningretailers can’t afford to not offer on demand convenient delivery. Santosh Sahu, CEO of On the dot(part of the CitySprint Group),will follow with some examples of how they are already helping customers and the psychology behind the 2019 shopper.