Duncan Licence, VP Global Solutions and New Products, MetaPack
Title: Keep your customers coming back: create loyalty through the post-purchase engagement
Retailers and brands need to reconsider the transactional relationships they have with their customers if they are to keep those customers coming back. Figuring out how to use post-purchase engagement to meet customers expectations and to create loyal customers is critical for creating a sustainable business.
Join Duncan Licence for insight into post-purchase loyalty, original research on consumer expectations and MetaPack’s plans in this space.