Hear inspiring keynotes, see thought-provoking presentations and participate in interactive sessions.

Click on the session headings below to view the synopsis.

Morning Plenary – Ballroom
07:30 ‐ 08:55 Registration & Welcome Coffee / Exhibition Opens
08:55 ‐ 09:15 Patrick Wall, Founder, MetaPack - Welcome and Trends in Delivery
09:15 ‐ 09:45 Howard Saunders, Retail Futurist, Twenty-second and fifth
09:45 ‐ 10:05 Xuan Jin, Lead Solutions Architect, Alibaba
10:05 ‐ 10:25 Professor Matthew Goodwin, University of Kent/Chatham House
10:25 ‐ 10:55 Martijn Bertisen, UK Sales Director, Google
10:55 ‐ 11:25 Morning Coffee Break
eCommerce & Customer Experience Stream Introduced by: Ton ter Laak, General Manager Europe, MetaPack Theatre 1: Global eCommerce Sponsored by Doddle Logistics & Carriers Stream Introduced by: Tom Forbes, Senior VP Carriers, MetaPack Theatre 2: Delivery Download Solutions Theatre Introduced by: Simon Croft, Carrier Account Director, MetaPack Sponsored by P2P, a FedEx Company Technology Stream Introduced by: Steve Homan, CIO, MetaPack
11:25 ‐ 11:45 Graeme Carter, Group VP Global Order Fulfillment & Distribution, Avon Dwain McDonald, CEO, DPD Malcolm Barrell, CEO, P2P Mail, A FedEx Company Toby Knight, Manager, Solutions Architecture (Retail), Amazon Web Services
11:45 ‐ 12:05 Mike Richmond, Chief Commercial Officer, Doddle Martijn de Lange, CEO, Hermes Ellis Pitt, Head of Brand & Communications, BJS Distribution Neil MacGowan, Director, Digital Intelligence, EMEA, New Relic
12:05 ‐ 12:25 Emma Mead, Group Omni Channel Director, Holland and Barrett Garrett Bridgeman, Managing Director & COO, Mails & Parcels, An Post Commerce Pierre Francois, Serior Partnership Manager - Logistics, what3words Steve Barrett, VP of EMEA at PagerDuty
12:25 ‐ 12:45 Bruce Harryman, Senior Manager Distribution Network Planning, John Lewis & Partners Gary Winter, Parcel Services Director, PayPoint and Neeti Awasthi, Head of Buyer Delivery Experience & Logistics, eBay Sahil Sachdev, Head of Brand, Quiqup Oliver Ogg, Head of Digital Strategy, EMEA, Agipee, Google Cloud
12.45-13.05 Steve Oliver, CEO & Founder, Music Magpie (the world's largest seller on Amazon & eBay) Neil Ashworth, Chief Strategy Officer Yodel and CEO of CollectPlus and Chris Haighton, Head of Outbound Logistics, Shop Direct Retail Technology Innovators Validify; Harper Concierge; Hanger Company; Hachiko; Gamma Jeremy Mitchell, Director, Data Science & Co-Founder, Data Mettle
13:05 ‐ 13:25 Neil McLauchlan, Director of Seller Delivery Experience, eBay Patrick Gallagher, CEO, CitySprint Group Santosh Sahu, CEO, On the dot Shea Felix, General Manager Global Post, GlobalPost Question & Answer Session
13:25 ‐ 14:40 Lunch 13:25 - 14:00 Theatre 1: MetaPack Live Product Demonstration Laura Heidrich, Pre-Sales Consultant, Zoe Schouten, Pre-sales Manager, Danny Graham, Senior Product Manager
eCommerce and Customer Experience Stream Introduced by: Maria Canton, Global Marketing Director, MetaPack Theatre 1: Opportunities and Challenges Logistics and Carrier Stream Introduced by: David Randall, Senior Director, Account Management, MetaPack Theatre 2: Cross Border Sponsored by P2P, a FedEx Company Solutions Theatre Introduced by: Simon Croft, Carrier Account Director, MetaPack
14:40 ‐ 14:55 Julia Bindley, Partner & Operations Director, not on the high street Philippe Hemard, Founder of PHC, Former Amazon Logistics EU Vice President Abdulmalik Al Balushi, CEO, Oman Post
14:55 ‐ 15:10 MetaPack presentation, Duncan Licence, VP, Global Solutions and New Products, MetaPack Carl Asmus, President & CEO, FedEx Cross Border Michael Weinberg, SVP Business Development, Bringg
15:10 - 15:25 Neill O'Sullivan, Managing Director, Cross Border Direct; Tom Forbes, VP Customer Delivery & International, MetaPack James Lovett, General Manager UK, Paack
15:25 ‐ 15:40 Andy Pickering, International Network Director, Royal Mail International Gary Brown, Senior Business Development Manager, Syft
15:40 ‐ 16:10 Afternoon Coffee Break
Afternoon Sessions
16:10 – 16:40 Panel: 'The Changing Fundamentals of the final-mile' Chaired by Duncan Licence, VP Product, MetaPack Panellists: Christina Calderato, Head of Delivery Planning, Transport for London; Ulrich Dehmer, Global Program Manager - TMS, Kuehne + Nagel; Daniel Rueda, CEO, Open Pricer; Doug MacGrain, Head of Logistics, Simba Sleep
16:40 ‐ 17:10 Panel: 'Who owns the relationship with the Customer?' Chaired by Zoë Schouten, Pre Sales Manager, MetaPack Panellists: Chris Griffin, Ex Director eCommerce, Superdry; Dwain McDonald, CEO, DPD; Martijn de Lange, CEO, Hermes; Klaus Goeldenbot, Chief Executive, Nisbets PLC; Alex Vassiliev, Chief International Officer, Yandex Market
17:10 ‐ 17:20 Closing Remarks from John Clem, General Manager, MetaPack and Chief Product & Strategy Officer, Stamps.com
17:20‐ 18:40 Networking Networking Drinks Reception and Delivery Excellence Awards Presentation
MetaPack reserves the right to change the contents of the program, speakers or sequence at any time due to circumstances beyond its control