HelloDone has developed a unique, Conversational AI platform specifically built to enable eCommerce retailers, global carriers and customer service centers to automatically resolve their customers’ post-purchase needs such as ‘where is my order’, ‘what’s in my order’, ‘please leave the parcel with my neighbour’ and ‘can I pay with Klarna’?

More than 80% of all inbound enquiries are automatically handled in customers’ favourite digital messaging channels such as WhatsApp, Messenger, and Instagram.

Customer engagement is further supercharged using a social messaging specific recommendation engine that provides clear, relevant products and offers.

All this helps drive down customer servicing costs, increases new incremental sales while creating an engaging easy way for customers to talk with brands.

Contact: sales@hellodone.ai