Chris Haighton, Head of Outbound Logistics
Agile partnerships: working together to deliver Customer Satisfaction
Chris Haighton, Head of Outbound Logistics Shop Direct joins Neil Ashworth Chief Strategy Officer Yodel and CEO of CollectPlus to share how their companies are working together to provide the ultimate in ease and convenience for Shop Direct customers. They’ll share the importance of configuration flexibility when integrating new propositions with retail brands and lift the lid on the multiple sources of feedback used to gauge success. They will also share how customers expect a range of solutions to fit around their lives, and how a comprehensive offering is essential for achieving success in today’s pressurised new retail environment.