2023 Speakers

Matthew Price is the General Manager of Uber Eats in the UK & Ireland.  He is responsible for leading Uber’s delivery business across over 330 cities & towns, while being a true partner to more than 46,000 restaurants & merchants who are active on the platform.  Matthew joined Uber in 2015. Most recently, he was General Manager of Uber Canada, leading ridesharing in one of Uber’s biggest global markets, with millions of users across 140 municipalities nationally.  Before this, Matt was head of Strategy & Planning for Uber in the UK, Northern & Eastern Europe, where he helped to lead the transformation of distributed start-up to integrated multinational across Europe.  Prior to Uber, Matthew was a strategy consultant at Monitor Group and Monitor Deloitte, focused on engagements aimed at unlocking and accelerating growth.  He holds an MBA with Distinction from INSEAD Business School (France & Singapore) and received a Bachelor of Commerce from Queen’s University.  

Rachel Troke has 22 years experience in retail in a variety of different roles, including product management, change management and transformation. She has spent the last 5 years in product management where she has worked on the design, build and implementation of various omnichannel systems, as well as supporting replatforming from legacy monolithic systems to micro services to enable better customer experiences.

Jack is a highly experienced retail trends speaker, writer and researcher who’s worked with Insider Trends since its inception. He has a deep understanding of retail, consumer behaviours and business strategy. An in-demand retail speaker, Jack has delivered public and private presentations and keynotes to audiences worldwide. Including blue-chip brands like, Nike, Johnson & Johnson, BNP Paribas, Ikea, Shell, Marks & Spencer, Jaguar, among others. He is also a trusted retail commentator who has provided expert insights to a range of major media outlets, including the Channel 4 TV series – The Truth About Amazon: How To Shop Smart, and BBC Radio 5.

what3words is the world's first addressing system designed for voice - every 3m x 3m square in the world has been assigned an address made of just three words from the dictionary. These 3 word addresses can be used to route cars or drones, used as an address when ordering online, or simply given as a meeting point for a picnic in the park. what3words is used in 170 countries and is being adopted by governments all around the world as an official addressing system. Its investors include Daimler, Intel Capital, Aramex and Deutsche Bahn. Clare is the CCO of what3words; prior to this, her background was in the development and growth of social enterprises, including in impact investing. She is interested in how innovative business models can tackle social and environmental challenges and is involved in social enterprises in the UK and abroad. Clare also volunteers with the Streetlink project, doing health outreach work with vulnerable women in South London.

Jim has spent 15 years in commercial leadership roles in eCommerce and Martech. Initially at Experian Marketing services before founding his own consulting firm which he ran for 5 years working for pioneers in the space such as e-dialog, Epsilon, ATG and Digital River. More latterly he has worked to scale out commercial GTM teams for high-growth tech firms such as Usablenet and Rakuten. He joined Shopify as Head of Revenue for the EMEA Region in 2020.

Richard is Chief Executive Officer of Retail Economics, an independent economics research consultancy focused on the consumer and retail industry. He also sits on the Strategic Advisory Board at the University of East Anglia’s School of Economics, ranked in the top 10 departments in Economics in the UK. Previously, Richard held the position of Chief Economist at the British Retail Consortium before heading up the Retail Insight and Analytics team. Prior to that, he worked in mergers and acquisitions for Citi.  Richard has a wealth of experience in data analytics, retail insight, economics and consumer research.  He lives in London and has a keen interest in behavioural game theory and its application on consumers.

Brian leads the Institute of Customer Service’s activities in research and insight. He joined the Institute from BT where, over 18 years, he worked in a variety of senior marketing, commercial and strategic roles focusing on a broad range of customers from consumers and small businesses to large, global corporates and government departments. He began his career in BT managing a busy customer service operation in the North East of England. Brian’s research for The Institute has examined Evolving Customer Behaviours, Employee Engagement and Customer Satisfaction, the People and Technology Interface in Customer Service, Service Productivity and the Relationship between Customer Satisfaction and Financial Performance. Brian holds a degree in Modern History and French from New College, Oxford and a Masters degree in European Policy and Management from Birkbeck College, University of London.

David Stock, VP of Marketing for UPS Europe, has been working in the logistics sector for more than 20 years across Europe and Asia, holding positions of increasing responsibility in products and technology, as well as marketing. Having taken leadership of UPS’s European marketing function in 2022, he is responsible for driving growth of UPS’s business through targeted market segmentation strategies across 56 countries and territories. David’s focus is enhancing customer experience and developing the next generation of digital solutions and logistics technology that support customers – in particular small and medium-sized businesses.

Chris has over 30 years’ experience in the logistics industry, specialising in e-commerce and home delivery. As head of logistics for The Very Group, he is responsible for one of the largest home delivery accounts in the UK, as well as the operational relationships with 350 drop ship vendors. He is passionate about delivering a great customer experience and an advocate for embedding great delivery and returns as a fundamental part of the e-commerce proposition.

Carolyn has worked at the RS Group for 4 years. RS is a global omni-channel provider of product and service solutions for designers, builders and maintainers of industrial equipment and operations. RS operates in 32 countries, offering more than 700,000 stocked and three million unstocked high-quality industrial and electronic products, sourced from over 2,500 suppliers. Carolyn is responsible across the end to end supply chain, ensuring the network is optimised for customer service, cost and CO2. The network is made up of 12 distribution Centres across EMEA, Asia Pacific and the Americas, with more than 30 carriers across the globe covering all modes of transport – air, road, sea and shipping over 60,000 parcels a day.

At JDE we unleash the possibilities of coffee & tea through our strong portfolio of global, regional and local brands. These brands have been built upon a rich history and heritage and are deeply rooted in the diverse coffee & tea cultures in which we operate. Our portfolio allows us to cover the category landscape, ensuring we can offer coffee & tea to everyone, no matter who they are, where they are, or what their preferences are. Ivo Menting joined JDE Peets as the eCommerce Global Supply Chain Lead in February 2022. In this role he looks after the supply chain requirements for JDE’s (in)direct eCommerce channels.

Sandra is our Director of Transport. She has held various positions in developing the Climate Group’s engagement work with business as well as state and regional governments. Sandra was also part of the founding secretariat for the We Mean Business coalition. Previously, Sandra spent eight years in Brussels, where she led the public affairs team of a German political communications agency and set up its EU office. She holds a BA in European Studies from the University of Osnabrück, Germany, as well as an MA in Central and Eastern European Studies from the Jagiellonian University in Cracow, Poland and an MSc in Sustainable Development from the University of Exeter, UK.

Gary has over 18 years experience in the carrier industry. Gary's current role is 'General Manager, Carriers' at the John Lewis Partnership where he has been a Partner for over 10 years. Gary started his career as a graduate trainee at UPS, progressing into Industrial Engineering before switching to retail.

Mathias Krieger is the co-founder and CEO of HIVED. Passionate about sustainability, Mathias founded HIVED to reinvent the delivery industry and build a mass-market, zero-emission network. With innovative technology and powerful data analysis, HIVED is now helping companies massively reduce their carbon footprint without compromising affordability or convenience. Now shipping for more than 100 companies and backed by some of Europe's leading investors and VCs in climate-tech, logistics and mobility and the UK government, HIVED is growing rapidly. Currently based and delivering within London, the company plans to expand into new geographies in the next year.

Jonathan Jenssen is the co-founder and CEO of Relay. Prior to Relay, Jonathan scaled Stuart Delivery UKs business from incubation into the market leader for same day delivery. He began his career in investment banking where he focused on shipping.

Chris serves as the VP of Sales & Partnerships at DigitalGenius, a venture backed artificial intelligence company, transforming customer service, e-Commerce and retailers communications. He is passionate about bringing emerging technologies to life, through partnerships with global brands and platforms. Chris is a frequent speaker on topics of emerging technology, artificial intelligence, and entrepreneurship.

A Software Engineer at heart, Eduardo has led the growth, transformation and success of engineering teams since 2016, now leading the engineering teams for Auctane European brands.

Jelle Schoenmaker: As the Managing Director of ReBound, Jelle is leading the brand as a global leader in ecommerce and retail product returns for major fashion/apparel and electronics brands. Since 2007, he has grown Cycleon (now part of Rebound) from a company operating basic services in 10 countries into a full aftermarket service provider in over 100 countries globally. His continued focus is on combining logistics and technology to deliver seamless omnichannel return solutions.

Patrick Wall is Metapack Founder and ex-CEO. He now works part time with the leadership team. Prior to Metapack, Patrick worked in a range of small and large businesses and consultancy - in Europe, USA and China.

Andrew is responsible for Metapack and ShipEngine within the Auctane family of companies in Europe, overseeing the Metapack and ShipEngine businesses. Andrew has held leadership roles in Europe, North America and Asia over the last 25 years in VC backed, high growth technology companies including Volo and MessageLabs (acquired by Symantec). He began his career at Gartner Group in London working with European technology companies before transferring to Silicon Valley, where he worked with the major US hardware and software vendors.

Craig joined Manhattan Associates in June 2017 and is responsible for all aspects of the UK organisation spanning Customer Success, Professional Services, Sales and Marketing. Prior to joining Craig spent 17 years working for IBM and Oracle leading teams across the UK and Europe.

Daniel started his career in logistics at British Airways, holding a range of positions across operations, account management and pricing optimisation before joining Metapack. Over the last 6 years at the company, he has spent his time managing carriers, before focusing on growing existing UK customer relationships through additional product deployment. His most recent role is focused on managing the team responsible for acquiring new clients across Northern and Eastern Europe.

Alex joined Metapack 5 years ago, in that time he has held different roles within the Carrier Product and Business Development teams. He now leads Auctane's Market Analysis function for the Channels team in Europe, using Auctane data and research to identify trends and opportunities across different European market segments. Through data driven insight he supports the growth and development of opportunities with Auctane carrier, shipper and technology partners.

Helen has over 20 years’ of experience in international logistics. Her role as Innovation and Development Director at Asendia UK ranges from managing new strategic customer solutions and new product and service development, to overseeing data quality improvements and warehouse automation programmes. She project manages the integration of new carriers and brokers into the Asendia network and seeks out solutions that will improve the existing product and service portfolio. Having launched her career through the Royal Mail’s accountancy training scheme, Helen held several finance roles, before moving into the project space. Based in Hong Kong for several years as Project Manager and IT lead for Royal Mail, and Head of IT Design for DPDgroup, co-ordinating project activity for Asia and North America to drive volume into Europe. Helen’s role expanded to defining the broader e-commerce strategy; including driving improvements in customer service, implementing seamless electronic customs processes, and new services.

Marcus is Stuart's Director of Retail Logistics and is responsible for the growth and development of the fulfilment business for Stuart. Marcus has significant eCommerce, supply chain and logistics expertise honed over a 20yr career. Marcus has previously held senior supply chain positions for a number of prominent retailers. Marcus is a chartered fellow of the institute for Logistics and Transport and holds an MSc from Cranfield School of Management.

As Managing Director for e-commerce Marketing, Toby directs the European e-commerce strategy and leads the e-commerce solution development activities for the region. Toby started his career at FedEx in 1994 as a Sales Account Executive in London, and since that time has held several commercial leadership roles across sales, marketing & customer experience in the UK, Belgium, and the Netherlands. His current role has seen him execute the European e-commerce transformation for FedEx, leading the team to develop dedicated transportation solutions for the sector. This includes launching the tools and technologies needed to drive the e- commerce shopper experience and optimising last-mile residential deliveries to meet the dynamic needs of the fast-growing e-commerce market.He is a two-time recipient of the FedEx Five Star Award, the highest accolade at FedEx. Outside of work, Toby enjoys playing golf and the great outdoors; he is married and has four children, Megan, Josephine, Fynley, and Tyler.

Emma joined Metapack five years ago and she is responsible for defining and delivering our strategy and products to enhance Sellers’ consumer delivery experience. Working alongside the world’s largest Sellers, Emma is building out market leading tracking, notifications and returns products designed to improve customer experience and loyalty. Emma has over 17 years’ experience in product and innovation, with the last 12 years working in ecommerce, fulfilment and logistics.

Peter Blackburn is International Commercial Director at InPost, one of Europe's leading Out of Home service providers. In his role, Peter is responsible for leading both the UK and International commercial organisations, working with the company’s largest pan-European partners across nine key markets to revolutionise last mile deliveries and the adoption of out of home to create a more sustainable, cost effective and convenient delivery experience.

Prior to joining InPost in 2020, Peter was at eBay for eight years. During this time, he held several senior-level positions in the UK and International commercial teams, responsible for growing the B2C and B2B businesses.

Stuart Joined Matchesfashion September 2022 as Chief Operating Officer. Stuart previously was at Farfetch as VP Logistics, overseeing all delivery, fulfilment and returns operations Globally. Before FarFetch Stuart gained over 20 years experience in retail logistics, including senior operational roles at John Lewis &; ASOS, CEO of Pie, as well as CEO; co-founder of wnDirect. At ASOS Stuart oversaw all international operations where the business went from a £30m turnover to over £350m; one of the best global online successes to date.

Amy’s speciality is building a solid network of relationships with enterprise retailers, brands and pure players for the UK and Republic of Ireland using her extensive background in eCommerce, Logistics, and 10 years’ worth of sales experience. Her primary goal is to deliver a return on investment, and to articulate the value proposition retailers can expect from the Metapack product portfolio. Amy is passionate about strengthening customer relationships, understanding consumer behaviour and trends and delivering exceptional results.

Ed is the CEO and founder at HelloDone, a conversational AI platform, which enables online retailers to have automated 2 way conversations with their customers via WhatsApp / Messenger / Instagram & Webchat where more than 80% of post purchase queries are answered without the need to hand over to agents, orders can be tracked and delivery timings and locations can be automatically changed by the customer. Ed has been responsible for creating and building the mobile apps and digital capabilities for Banks (RBS, Lloyds, Vanquis Bank) and Retailers (Tesco). He set up the European side of InAuth Inc which specialised in cybersecurity, specifically device identification which sold to AMEX and was the CEO at Lola Tech a deep tech delivery company.

As SVP & MD at Parcel Pending by Quadient, Ian Caminsky is responsible for launching and developing parcel locker networks in the UK, Ireland, Germany, Austria, Switzerland and Italy. These solutions will help retailers and carriers address changing business and consumer needs as the fundamentals of shopping evolve. Over the past 30 years, Ian has worked at many successful global companies and built many multi-million pound businesses. Prior to joining Quadient, Ian served in several CEO roles for technology-led businesses, including InPost UK and health company Goodshape. Ian also served as Director of Partnerships and Business Development at Tesco and Head of Business Development at Google.

James Roper is the Founder of IMRG, the UK e-commerce industry association, which he served as IMRG’s Chief Executive Officer from its formation in 1990 until May 2013, and then as its Chairman until May 2018. IMRG is a community of more than 17,000 individuals from over 3,000 organisations who lead UK and global online retailing. James is also author of a new book The Rise of e-Commerce – From Dot to Dominance that charts the industry’s origins, evolution and astonishing ascendance.

Fabian Warmdt, is the Co-Founder & CEO of Glocally. He is 25 years old and leads the company together with his two co-founders since its inception 1.5 years ago.

During his studies of management and computer science at Technical University Munich, he got upset by the bad delivery experience of parcel delivery companies.

Together with two friends, he wanted to solve the discrepancy of customer expectations on the last mile by building the most customer-focused delivery company in the market. That the delivery has to be delivered sustainably with Cargo Bikes and E-Vans, was as a matter of course for the founder team. Since then, they are rethinking and re-inventing e-commerce logistics with technology and sustainability at its core. The team got support and investment from the reputable accelerator Y-Combinator which funded companies like Airbnb & Dropbox and has since then raised significant amounts of Funding to bring the vision to reality.