With over 30 years’ experience within IT, Steve has lived and worked in Italy, Dubai, Johannesburg, the US and UK during his career, enabling solutions across multiple continents, and working within companies including Emirates Airlines, ETISALAT, Bahrain Telecom, 1st Gulf Bank and PWC (USA).

Recently, he has been managing sales at Metapack, working with major brands including Unipart Logistics, White Stuff, FarFetch, Wickes and Three Mobile to enable them to better serve their customers and achieve superior delivery and post-purchase experiences. Metapack, the world’s leading Carrier Management Platform, offers his clients a complete solution including Delivery Options, Tracking and Returns, ensuring a seamless post-ship environment layered onto its Delivery Manager product.

Holding a number of senior positions working across Retail, Telecoms, and Airline industries, Steve is not only perfectly positioned to advise his retail clients about how they can improve their customer journey, he is also widely considered a subject matter expert in both Process Management and eCommerce.