As Senior Business Improvement Manager at Frasers Group, Jack is playing a leading role in the group-wide ‘Elevation’ transformation. Responsible for driving improvements throughout the online customer journey, Jack leads the Carrier Management Team and directs a Change Programme across the fulfilment function. Frasers Group includes a varied and challenging mix of fascias including Sports Direct, Flannels, House of Fraser, Evans Cycles and GAME.

Jack joined Frasers Group after working as a management consultant where he supported several strategic transformations across Operations and IT. Jack is passionate about gathering meaningful insight from data to identify areas of opportunity and empowering people around him to realise improvements.