Collect+ & Yodel

Location: Stand 35
Yodel is an independently owned parcel carrier offering a wide range of delivery and returns options. It delivers approximately 145 million parcels per year on behalf of around 1,000 clients, including some of the UK’s top retailers. Most recently, Yodel has expanded its product offering to include International outbound. Partnering with specialist freight forwarder DG International, it offers clients a fully tracked global outbound service, providing a fast and efficient home delivery solution to over 200 countries. Yodel is driven by insights: constantly listening and responding to feedback from clients and consumers, so it can design solutions to address challenges and opportunities. It uses this data and insights to continually improve its service, helping clients deliver a great customer experience from the first to the final mile.

Collect+ is the UK’s largest independent store-based parcel delivery and returns service. Working with over 370 multichannel and pure play retailers, it offers a simple and convenient way for shoppers to collect online purchases or return unwanted items via their local Collect+ Point, when it suits them. With over 7,000 locations nationwide, Collect+ was ranked No.1 by YouGov for customer satisfaction in the parcel sector at the end of 2018. Over 105,000 customers have reviewed Collect+ on TrustPilot, with the company scoring 4.7/5, and 84% awarding their experience 5 stars.