Synopsis

Duncan Licence, VP Product & Partnerships, Metapack; Paz Khorana, Head of Multichannel Operations, Holland & Barrett

Retailer interview: Re-thinking bricks and mortar – getting stores to work for you in an All-Delivery context

The ecommerce boom has shone a bright light on fulfillment, but it’s also bearing down on the physical store, and the role it’s likely to play in 2021 and beyond. Many retailers have found innovative ways to leverage their physical store footprint, and in this session, we sit down with Paz Khorona from Holland and Barrett to learn how bricks and mortar is evolving at their company.