Founder, The Customer First Group
Martin Newman is known globally as one of the foremost authorities on customer experience. Martin is a consumer champion with extensive experience of the European, US and Asia Pacific markets and the author of the bestselling book 100 Practical Ways To Improve Customer Experience, a finalist in the 2019 Business Book of the Year Awards.
During Martin’s 35 years in consumer sectors, he headed up the multichannel operations of some of the world’s leading brands including Burberry, Intersport, Pentland Brands (Speedo, Berghaus), Harrods and Ted Baker. He then founded global ecommerce and digital consultancy Practicology, before starting a new venture The Customer First Group.
Martin works with the Boards of consumer-facing businesses on their key strategic questions and challenges and is also member of the prestigious KPMG IPSOS Retail Think Tank. He has featured in Retail Week’s top 50 eTail Power List for five years in a row and been named in the Retail Insiders top 100 Retail Movers & Shakers list for a number of years consecutively as well as the British Vogue Online Fashion 100.