Synopsis

Moderator: Kent Allen, Co-Founder, Global eCommerce Leaders Forum (GELF); Brian McAllister, Global DTC Operations Manager, Burton Global; John Clem, General Manager, Metapack

Fireside Chat: What Top U.S. Retailers are Doing to Deliver Shoppers a Spot-on Post-Order Experience

In 2020, global retail leaders faced many operational challenges as the pandemic drove unprecedented ecommerce order volume. Perhaps none bigger than the logistics of delivering orders placed online.

Join our panelists from Burton Snowboards as they weigh in on how hypergrowth accelerated their company’s digital transformation, shifted ecommerce delivery and omnichannel fulfillment initiatives into overdrive and fast-tracked operational creativity and innovations across their organizations. Learn how other global retail brands are using post-order best practices to enhance their US fulfillment and delivery operations to exceed customer expectations.