Tom Forbes, SVP, Carriers, Metapack; Jon Nicholson, Sales Director Royal Mail Parcels, Royal Mail

Carrier interview: Total resilience

Last year saw the highest ecommerce delivery volumes on record – by a long shot. While retailers had to rapidly scale their supply chains, the task ultimately fell to carriers to get these parcels across the last mile. In this session we sit down with Jon Nicholson from Royal Mail to discuss how order volumes are likely to evolve in 2021, and the steps carriers are taking now to manage them effectively.