AGENDA

Hear inspiring keynotes, see thought-provoking presentations and gather the latest industry research shaping the debate around the delivery experience.

Time Tuesday 4 February 2020
07:30-08:55 Registration and Welcome Coffee / Exhibition Opens
MORNING PLENARY - BALLROOM
08:55 - 09:05 Welcome - Metapack
09:05 - 09:35 Martin Newman, Founder, The Customer First Group
09:35 - 10:05 Brody Buhler, Global Managing Director, Post and Parcel Industry, Accenture
10:05 - 10.45 Panel: "Sustainability: For our Children's Children"- Moderator: Ian Jindal, Editor-in-Chief, Internet Retailing. Panellists: Dr. Clemens Beckmann, Head of Smart Cities & Last Mile Solutions, Deutsche Post AG; Santiago Navarro, CEO, Garçon Wines; Sandra Roling, Head of EV100, The Climate Group; Richard McGreevy, Strategy & Planning Manager, Transport Strategy & Planning, Transport for London
Customer Experience Stream
Moderated by: Andrew Busby, Founder & CEO, Retail Reflections
Logistics and Carrier Stream
Introduced by: Tom Forbes, SVP, Carriers, Metapack
Solutions Theatre
Introduced by: Metapack
Theatre 1: Global eCommerce Theatre 2: Delivery Download
11:15 - 11:35 Collect Plus & Yodel
11:35 - 11:55 Hermes
11:55 - 12:15 FedEx
12:15 - 12:35 AnPost
12:35 - 12:55
12:55 - 13:15 Delivery Innovation - Tom Forbes, SVP Carriers, Metapack
13:15 - 14:15 Lunch, Exhibition Hall
Future of eCommerce
Moderated by: Andrew Busby, Founder & CEO, Retail Reflections
Solutions Theatre
Introduced by: Metapack
14:15 - 14:35 Andrew Busby, Founder & CEO, Retail Reflections and Zana Busby, Director, Retail Reflections
14:35 - 14:55 Metapack Product Update - Duncan Licence, Global VP Product, Metapack
14:55 - 15:15 Global Consumer Trends
15:15 - 15:35
15:35 - 15:55 Retail Disruptors
15:55 - 16:20 Afternoon Coffee Break, Exhibition Hall
AFTERNOON SESSIONS
16:20 - 16:50 Daniel Hulme, CEO, Satalia
16:50 - 17.05 Delivery Excellence Awards
17:05 - 17:15 Closing Remarks, Metapack
17:15 - 18:30 Networking Drinks Reception, Exhibition Hall
Metapack reserves the right to change the contents of the program, speakers or sequence at any time due to circumstances beyond its control