Hear inspiring keynotes, see thought-provoking presentations and gather the latest industry research shaping the debate around the delivery experience.

Time Tuesday 4 February 2020
07:30 - 08:50 Registration and Welcome Coffee / Exhibition Opens
08:50 - 09:00 Welcome - Bruce Fair, Chief Revenue Officer, Metapack
09:00 - 09:30 Martin Newman, Founder, The Customer First Group
09:30 - 10:00 Brody Buhler, Global Managing Director, Post and Parcel Industry, Accenture
10:00 - 10.40 Panel: "Sustainability: For our Children's Children"- Moderator: Alex Sword, Editor, Panellists: Dr. Clemens Beckmann, Head of Smart Cities & Last Mile Solutions, Deutsche Post AG; Santiago Navarro, CEO & Co-Founder, Garçon Wines; Mike Peirce, Corporate Partnerships Director, The Climate Group; Richard McGreevy, Strategy & Planning Manager, Transport for London;
10:40 - 11:10 Morning Coffee Break, Exhibition Hall
Customer Experience Stream
Moderated by: Andrew Busby, Founder & CEO, Retail Reflections
Logistics and Carrier Stream
Introduced by: Michael Anderson, Carrier Business Development Director, Metapack
Solutions Theatre Introduced by: Vanessa Nicholson, Business Development Executive, Metapack
Theatre 1: Global eCommerce Theatre 2: Delivery Download
11:10 - 11:30 David Ashwell, Managing Director, AO LogisticsSam Holden, Chief Commercial Officer, Yodel & CollectPlus with Lindsay-Jane Vines, President, Thane UKNicole Mazza, Commercial Director, Stuart
11:30 - 11:50 Ben Farrell, Partner & Head of Operational Support, Waitrose & Partners and John Lewis & Partners Martijn de Lange, CEO, Hermes UKByron Dunne, General Manager, Northern Europe, Urbantz
11:50 - 12:10 Metapack Tracking Product Launch - Emma Clarke, Product Manager MetapackDave Dowman, Head of Fulfilment, P2P, a FedEx CompanyShea Felix, Senior Director, GlobalPost
12:10 - 12:30 Chris Haighton, Head of Logistics, Shop Direct, The Very GroupGarrett Bridgeman, Managing Director of Mails & Parcels, An PostGiles Rhys Jones, Chief Marketing Officer, what3words and Matthew Furneaux, Global Commercial Director, Loqate (GBG)
12:30 - 12:50 Ales Drabek, Chief Digital & Disruption Officer, Conrad Electronic SEDenis Ilin, Deputy Director-General for International Business, Russian PostAllan Kaczmarek, CEO, SwipBox
12:50 - 13:10 Sustainability & eCommerce Delivery - Tom Forbes, SVP Carriers, MetapackAndreas Marschner, Vice President of Amazon Transportation Services and Ines van Gennip, Amazon Shipping UK
13:10 - 14:30 Lunch, Exhibition Hall
Future of eCommerce
Moderated by: Andrew Busby, Founder & CEO, Retail Reflections
Solutions Theatre
Introduced by: Metapack
14:30 - 14:45 Metapack Product Update - Duncan Licence, VP Product & Partnerships, MetapackSyed Ali Ridha Madihid, Co-founder, Janio Asia
14:45 - 15:00 Rob Shaw, Managing Director EMEA, Fluent Commerce
15:00 - 15:20 Andrew Busby, Founder & CEO, Retail Reflections and Zana Busby, Director, Retail Reflections
15:20 - 15:50 Dragon's Den, curated by Validify, featuring: Data Chemist; FoundIt; Go InStore
15:50 - 16:20 Afternoon Coffee Break, Exhibition Hall
16:20 - 16:50 Daniel Hulme, CEO, Satalia
16:50 - 17.05 Delivery Excellence Awards, presented by Steve Homan, CIO, Metapack
17:05 - 17:15 Closing Remarks, John Clem, General Manager, Metapack
17:15 - 18:30 Networking Drinks Reception, Exhibition Hall
Metapack reserves the right to change the contents of the program, speakers or sequence at any time due to circumstances beyond its control