AGENDA

Hear inspiring keynotes, see thought-provoking presentations and participate in interactive sessions.

In the meantime, please click HERE to see last year’s agenda.

Time Tuesday 4 February 2020
07:30-08:55 Registration and Welcome Coffee / Exhibition Opens
MORNING PLENARY-BALLROOM
08:55 - 09:05 Welcome - Metapack
09:05 - 09:35 Martin Newman, Founder, The Customer First Group
09:35 - 10:05 Brody Buhler, Global Managing Director, Post and Parcel Industry, Accenture
10:05 - 10.45 Panel: "Sustainability: For our Children's Children"- Moderator: Ian Jindal, Editor-in-Chief, Internet Retailing. Panellists: Santiago Navarro, CEO, Garçon Wines; Alan Barrie, Senior Advisor, eCommerce & Logistics, Transport for London;
Customer Experience Stream Moderated by: Andrew Busby, Founder & CEO, Retail Reflections Logistics and Carrier StreamIntroduced by: Metapack Solutions Theatre Introduced by: Metapack Sponsored By
Theatre 1: Global eCommerce Sponsored by Theatre 2: Delivery Download
11:15 - 11:35 TBA TBA
11:35 - 11:55 TBA TBA TBA
11:55 - 12:15 TBA TBA TBA
12:15 - 12:35 Retailer presentation TBA TBA
12:35 - 12:55 Retailer presentation TBA TBA
12:55 - 13:15 Metapack Branded Returns Portal TBA TBA
13:15 - 14:15 Lunch, Exhibition Hall
Future of eCommerce Moderated by: Andrew Busby, Founder & CEO, Retail Reflections Solutions TheatreIntroduced by: Metapack
14:15 - 14:35 Metapack Product Update - Duncan Licence, Global VP Product, Metapack TBA
14:35 - 14:55 Andrew Busby, Founder & CEO, Retail Reflections and Zana Busby, Director, Retail Reflections TBA
14:55 - 15:15 Global Consumer Trends TBA
15:15 - 15:35 Retail Disruptors TBA
15:35 - 15:55 TBA
15:55 - 16:20
AFTERNOON SESSIONS
16:20 - 16:50 Daniel Hulme, CEO, Satalia
16:50 - 17.05 Delivery Excellence Awards
17:05 - 17:15 Closing Remarks, Metapack
17:15 - 18:30 Networking Drinks Reception, Exhibition Hall
Metapack reserves the right to change the contents of the program, speakers or sequence at any time due to circumstances beyond its control