Collect+ & Yodel

Stand 12

Collect+ is the UK’s largest independent store-based parcel delivery and returns service. Working with over 350 multichannel and pure play retailers, it offers a simple and convenient way for shoppers to collect online purchases or return unwanted items from their local Collect+ Point.

With over 7,000 locations around Britain, Collect+ is ranked No.1 by YouGov for customer satisfaction in the parcel sector. Over 72,000 customers have reviewed Collect+ on TrustPilot, with the company scoring 9.2/10, and over 83% awarding their experience 5 stars.

Yodel is an independently owned parcel carrier offering a wide range of delivery and returns options. It delivers over 140 million parcels per year on behalf of around 1,000 clients. Yodel’s focus is on retail and has a relationship with 85% of the UK’s top retailers.

Yodel is driven by insights: constantly listening and responding to what retailers and their shoppers want, so it can design solutions to address retailers’ business challenges and opportunities. It uses this data and insights to continually improve its service, helping clients deliver a great customer experience from the first to the final mile.