I’m a customer service and experience leader with over 20 years’ experience working across luxury retail and global consumer brands. I’m currently Head of Customer Service at Liberty London, where I lead a large team across e-commerce and the flagship business, with a strong focus on delivering great service, improving how we work, and putting the customer first.
Over the years, I’ve built and grown customer service teams across the UK and EMEA, working with multilingual teams, outsourced partners, and complex customer journeys. I care deeply about inclusive leadership, developing people, and making sure customer service evolves in a way that balances technology and commercial needs with genuine human interactions.