Tom Wakefield is the Group Head of Fulfilment at Kingfisher PLC, where he leads strategic initiatives to enhance customer fulfilment across multiple retail brands in UK and Europe. With a strong focus on operational excellence and customer-centric solutions, Tom specializes in designing and implementing fulfilment strategies that improve service levels, optimize supply chains, and drive efficiency. His expertise spans end-to-end fulfilment, from last-mile delivery innovations to integrated click-and-collect models and marketplace fulfilment, ensuring customers receive a seamless shopping experience. Previously Tom was Head of Home Delivery for B&Q and has also worked at Screwfix in various Supply Chain & Logistics roles.