A newly-conducted study led by Retail Economics, in partnership with Metapack and ShipStation, explores how AI is reshaping delivery operations, predictive analytics, and the customer experience across retail and logistics.
In this data-rich debrief, Richard Lim will unpack the key findings — from shifting consumer expectations to operational efficiencies — and offer actionable insights for retailers, 3PLs, and carriers looking to embed AI into their logistics strategies. He’ll be joined by a Metapack or ShipStation product or customer insights expert to contextualise the trends and translate them into practical next steps for the audience.
This session is ideal for delegates seeking to benchmark their delivery performance, understand emerging AI applications, and stay ahead of the curve in a rapidly evolving landscape.