Name
From Cost Center to Competitive Advantage—Turning Logistics into Loyalty
Date & Time
Tuesday, February 3, 2026, 12:15 PM - 1:00 PM
Chris Haighton Natalie Berg
Description

In a crowded marketplace, speed, flexibility, and transparency aren’t just operational—they’re brand-defining. In this fireside conversation, speakers explore how delivery can evolve from a cost center into a strategic advantage.
Together, they’ll unpack how retailers and platforms can align around delivery touchpoints that drive loyalty—from checkout and shipping to tracking and returns. Moderated by Natalie Berg, the conversation will spotlight how intelligent delivery choices can strengthen brand positioning, delight customers, and unlock competitive edge—making delivery not just faster, but smarter, greener, and more customer-centric.
 

Location Name
Westbourne Suite 3
Full Address
Royal Lancaster London
Lancaster Terrace
London W2 2TY
United Kingdom