Name
Beyond the Box: Returns, Exchanges, and the Post-Purchase Experience
Date & Time
Tuesday, February 3, 2026, 2:45 PM - 3:30 PM
Speakers
<a class="show-details" href="https://www.thedeliveryconference.com/TDC2026/speaker/1994698/clare-bailey" title="Speaker Details" data-pjax="0">Clare BaileyThe Retail Champion</a><br /><a class="show-details" href="https://www.thedeliveryconference.com/TDC2026/speaker/2087875/aura-hita-losa" title="Speaker Details" data-pjax="0">Aura Hita LosaOn</a><br /><a class="show-details" href="https://www.thedeliveryconference.com/TDC2026/speaker/2087879/daniele-thomas" title="Speaker Details" data-pjax="0">Daniele ThomasNew Look</a><br /><a class="show-details" href="https://www.thedeliveryconference.com/TDC2026/speaker/2087960/tobias-buxhoidt" title="Speaker Details" data-pjax="0">Tobias BuxhoidtparcelLab</a>
<img class="img-thumbnail" src="//assets.swoogo.com/uploads/thumb/6337537-69779e6237873.jpg" alt="Clare Bailey" style="width:75px;min-width:75px;"> <img class="img-thumbnail" src="//assets.swoogo.com/uploads/thumb/6361329-697b4a4ab17c7.jpg" alt="Aura Hita Losa" style="width:75px;min-width:75px;"> <img class="img-thumbnail" src="//assets.swoogo.com/uploads/thumb/6315687-697244e5f38b7.jpg" alt="Daniele Thomas" style="width:75px;min-width:75px;"> <img class="img-thumbnail" src="//assets.swoogo.com/uploads/thumb/6265506-696641f90a0bf.png" alt="Tobias Buxhoidt" style="width:75px;min-width:75px;">
Description
Format: Panel
The delivery journey doesn’t end at the doorstep. How retailers handle returns, exchanges, and post-purchase communication can make or break customer loyalty. This session, moderated by Clare Bailey, explores how to design frictionless, customer-friendly return policies and experiences that build trust and encourage repeat business.
Attendees will hear how leading brands use transparency, automation, and empathy to turn post-purchase logistics into a brand-building opportunity.
Location Name
Westbourne Suite 2
Full Address
<address>Royal Lancaster London<br />Lancaster Terrace<br />London W2 2TY<br />United Kingdom</address>