We’ve heard it before: customer experience matters. And the final touchpoint—delivery—is often the one that leaves the strongest impression. A smooth delivery is the icing on the cake (and what’s cake without icing?). On-time rates, real-time tracking, and hassle-free returns elevate shipping from a back-end operation to a brand-defining moment.
This session explores how leading retailers are turning delivery into a competitive advantage. From checkout to doorstep, delivery is no longer just logistics—it’s a strategic opportunity to build trust, exceed expectations, and foster long-term loyalty. Hear how brands are embedding intelligence across the customer journey, anticipating needs, and intervening proactively to deliver experiences that resonate long after the buy button is clicked.