Name
The Experience Emphasis: Why Delivery Defines Your Brand
Date & Time
Tuesday, February 3, 2026, 11:30 AM - 12:15 PM
Speakers
<a class="show-details" href="https://www.thedeliveryconference.com/TDC2026/speaker/1994704/sham-aziz" title="Speaker Details" data-pjax="0">Sham Azizthecxway</a><br /><a class="show-details" href="https://www.thedeliveryconference.com/TDC2026/speaker/1994698/clare-bailey" title="Speaker Details" data-pjax="0">Clare BaileyThe Retail Champion</a><br /><a class="show-details" href="https://www.thedeliveryconference.com/TDC2026/speaker/2087865/james-white" title="Speaker Details" data-pjax="0">James WhiteKlaviyo</a><br /><a class="show-details" href="https://www.thedeliveryconference.com/TDC2026/speaker/2097227/andrea-von-harpe" title="Speaker Details" data-pjax="0">Andrea von HarpeMetapack</a>
<img class="img-thumbnail" src="//assets.swoogo.com/uploads/thumb/6337620-6977a0f6e49c1.jpg" alt="Sham Aziz" style="width:75px;min-width:75px;"> <img class="img-thumbnail" src="//assets.swoogo.com/uploads/thumb/6337537-69779e6237873.jpg" alt="Clare Bailey" style="width:75px;min-width:75px;"> <img class="img-thumbnail" src="//assets.swoogo.com/uploads/thumb/6265285-6966306bd4d8f.png" alt="James White" style="width:75px;min-width:75px;"> <img class="img-thumbnail" src="//assets.swoogo.com/uploads/thumb/6337667-6977a316d25ce.jpg" alt="Andrea von Harpe" style="width:75px;min-width:75px;">
Description
Format: Panel
We’ve heard it before: customer experience matters. And the final touchpoint—delivery—is often the one that leaves the strongest impression. On-time rates, real-time tracking, and hassle-free returns elevate shipping from a back-end operation to a brand-defining moment.
In this session, moderated by Andrea von Harpe, Sales Director at Metapack, experts from TheCXWay, The Retail Champion, and Klaviyo explore how delivery can become a true competitive advantage. From checkout to doorstep, delivery is no longer just logistics — it’s a strategic lever for building trust, exceeding expectations, and driving long‑term loyalty.
Location Name
Westbourne Suite 2
Full Address
<address>Royal Lancaster London<br />Lancaster Terrace<br />London W2 2TY<br />United Kingdom</address>