Format: Panel

As delivery expectations rise, the cost of managing customer experience rises with them. This session explores how retailers are using AI-driven CX automation to deliver fast, reliable service while reducing operational costs.

We’ll discuss how automating post-purchase and delivery-related CX workflows—such as handling exceptions, resolving issues proactively, and deflecting avoidable support contacts—helps retailers lower cost-to-serve without compromising customer satisfaction. By combining delivery intelligence with automated CX decisioning, brands can prevent issues before they escalate, respond faster when they do, and scale customer experience without increasing headcount.