In this dynamic session, Chloe Thomas, Commerce Strategist, Author & Podcast Host, will join standout retail brands that have successfully embraced intelligent delivery. Together, they’ll explore how these businesses have shifted shipping from a cost centre to a competitive differentiator—leveraging technology to build flexibility, resilience, and customer loyalty in an unpredictable landscape. Expect candid insights into their journey, from overcoming operational challenges to driving retention through delivery-led innovation.