In this dynamic session, Chloe Thomas — Commerce Strategist, Author & Podcast Host — will be joined by standout retail brands H&M and The Cheeky Panda, both of whom have successfully embraced intelligent delivery. Together, they’ll explore how these businesses have transformed shipping from a cost centre into a competitive differentiator, leveraging technology to build flexibility, resilience, and customer loyalty in an unpredictable landscape. Expect candid insights into their journeys, from overcoming operational challenges to driving retention through delivery‑led innovation.