In a world of AI-powered logistics and real-time delivery, what truly secures customer loyalty?
Mary Portas challenges us to rethink delivery not just as a technical function, but as a human moment—where brand values, emotional connection, and purpose-led storytelling become the real differentiators.

From the frontline of retail reinvention, Mary will explore how purpose, empathy, and storytelling must shape the future of delivery—and why the businesses that thrive will be those that put people before parcels.