Name
Opening Keynote The Human Touch: Reclaiming Retail in a Tech-Driven Delivery World
Date & Time
Tuesday, February 3, 2026, 9:10 AM - 10:00 AM
Speakers
<a class="show-details" href="https://www.thedeliveryconference.com/TDC2026/speaker/2037157/mary-portas" title="Speaker Details" data-pjax="0">Mary PortasPortas UK</a><br /><a class="show-details" href="https://www.thedeliveryconference.com/TDC2026/speaker/2059074/arka-dhar" title="Speaker Details" data-pjax="0">Arka DharGoogle DeepMind</a><br /><a class="show-details" href="https://www.thedeliveryconference.com/TDC2026/speaker/1944383/al-ko" title="Speaker Details" data-pjax="0">AL KOSHIPSTATION</a>
<img class="img-thumbnail" src="//assets.swoogo.com/uploads/thumb/6116435-691f7a3d3351c.png" alt="Mary Portas" style="width:75px;min-width:75px;"> <img class="img-thumbnail" src="//assets.swoogo.com/uploads/thumb/6337476-69779d187e131.jpg" alt="Arka Dhar" style="width:75px;min-width:75px;"> <img class="img-thumbnail" src="//assets.swoogo.com/uploads/thumb/6027568-6901de1451b5d.png" alt="AL KO" style="width:75px;min-width:75px;">
Description
Format: Keynote Interview
In an age of AI-powered logistics and predictive delivery, what truly secures customer loyalty? This keynote brings together two visionary thinkers: Mary Portas, from the frontline of retail reinvention, and Arka Dhar, from the frontier of human-centric AI, to explore how technology and empathy must coexist in the future of commerce.
Together, they’ll challenge us to rethink delivery not just as a technical function, but as a human moment, where brand values, emotional connection, and purpose-led storytelling become the real differentiators. From parcel to person, this conversation will explore how businesses can thrive by prioritizing people, even in a world increasingly shaped by algorithms.
Location Name
Westbourne Suite
Full Address
<address>Royal Lancaster London<br />Lancaster Terrace<br />London W2 2TY<br />United Kingdom</address>